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Hello, everyone!
With the new Adobe Express Mobile app launch, we'd like to help you migrate your projects.
File migration occurs at your discretion, allowing you to select the best moment to transfer your creations. This way, you can ensure that you have ample time to complete any pending tasks before transitioning everything to the new version.
Please refer to the diagram below to understand file migration on your mobile app:
Note:
To migrate files on your mobile app, please follow the diagram below.
If you don't see your files after this, consider the following steps:
If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!
Learn more here:
Could you double-check the diagram posted by @Amitej S in the original post (https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-mobile-app/td-p/14571211)?
And these posts/resources also have some useful tips:
https://helpx.adobe.com/express/kb/migrate-files.html
https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346#M15708
If you still can't trace your files, please let us know.
Tha
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File migration does not work on mobile. There is an error any time I try to access old files through the app. I cannot edit anything I was previously working with. I can only download it to my phone.
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Sorry to hear you are running into this issue. Could you please include a screenshot of the errro?
Abhi G
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Alte Inhalte wurden alle mit dem Update entfernt
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Could you double-check the diagram posted by @Amitej S in the original post (https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m...)?
And these posts/resources also have some useful tips:
https://helpx.adobe.com/express/kb/migrate-files.html
https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346#M15708
If you still can't trace your files, please let us know.
Thanks,
Abhi G
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The capture of your phone conversation did not show up. Could you please navigate to https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m... in your browser, and reply there to insert the photo?
Thanks
Abhi G
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I am having the same issue with the majority of my files and it is holding up work being done and now I have to create all new ones.
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Thanks for reporting. I've passed on your details to the relevant engineering team.
Abhi G
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While we investigate, could you try duplicating a file that doesn't convert, and check if the duplicate can be converted/opened?
The option to duplicate files can be found by tapping the '...' over the file thumbnail preview.
Thanks
Abhi G
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When I tap the three dots, this screen pops up with no duplicate option like the old version. Also, the file is not in my stuff, but under recents.
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Hey @default36967857og7zri, Please follow the steps provided in the above post to migrate to the new Express app, and let us know if it helps!
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I'm sorry to hear that you're having trouble finding your files. They should still be available in 'Your Stuff.' Can you ensure that you're logged in with the correct Adobe ID in Adobe Express?
Have you tried these troubleshooting steps here? https://adobe.ly/4bk1SMm
You could try going on the desktop version and going to this URL to double-check if that is easier: https://adobe.ly/4dK8RQG
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ご報告ありがとうございます。ご不便をおかけし申し訳ございません。
以下の投稿を参考にしていただけると幸いです。
※投稿内容は英語ですが、投稿したの「Translation」をクリックしていただくと日本語でご確認いただけます。
その他の詳細については以下のページもご参照ください。
https://helpx.adobe.com/jp/express/kb/file-conversion-troubleshoot.html
https://helpx.adobe.com/jp/express/using/new-express-mobile.html#basics
どうぞよろしくお願いいたします。
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Help! I’m trying to convert files to the new app and it keeps saying there’s an error. For every single one.
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Sorry to hear about your difficulties. Would it be possible to share a screen shot of the error? Does restarting your mobile device make any difference or signing out and back into the app?
Thanks,
Dave
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Hi, My old files are not opening in this new version.
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Hi @emilieb30858431, @Nshethshah
Is this still happening? Based on our investigation, many users were able to convert succesfully on a second/third attempt, especially after relaunching the app.
In any case, we are actively pursuing a fix.
Thanks
Abhi G
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