Migrate my files to the new Adobe Express mobile app!

[Amitej S]

Hello, everyone!

With the new Adobe Express Mobile app launch, we'd like to help you migrate your projects.

File migration occurs at your discretion, allowing you to select the best moment to transfer your creations. This way, you can ensure that you have ample time to complete any pending tasks before transitioning everything to the new version.

Please refer to the diagram below to understand file migration on your mobile app:

 

Note:

• File migration generally takes 10 to 30 seconds, depending on the number of files you have.

---

To migrate files on your mobile app, please follow the diagram below. 

If you don't see your files after this, consider the following steps:

• Restart your Adobe Express mobile app - sometimes a good refresh does the trick!
• Check on desktop if you see any of your files on this link: https://express.adobe.com/sp/projects 
  
  • If you are redirected to https://new.express.adobe.com: then it means all your files were successfully migrated. Restart your mobile app and look for your files located in Your stuff
  • If you are not redirected: there is a button on the top right-hand corner called Move all folders and files where you can trigger file migration

If you have tried the steps above without success, please reach out and provide more details about your situation - attached screenshots/videos are always welcome too!

Learn more here: 

• File conversion FAQ
• Adobe Express mobile app FAQ
  

[Jessi36903268llxa]

File migration does not work on mobile. There is an error any time I try to access old files through the app. I cannot edit anything I was previously working with. I can only download it to my phone. 

[Abhi.G @ ADBE]

Hi @Jessi36903268llxa 

Sorry to hear you are running into this issue. Could you please include a screenshot of the errro?

Abhi G

[Mareike.A]

Alte Inhalte wurden alle mit dem Update entfernt

[default36909725mhc83y]

I switched to the updated Express and all of my 500 files are GONE!

[Abhi.G @ ADBE · Accepted solution]

Hi @default36909725mhc83y 

Could you double-check the diagram posted by @Amitej S in the original post (https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m...)?

And these posts/resources also have some useful tips:

https://helpx.adobe.com/express/kb/migrate-files.html

https://community.adobe.com/t5/adobe-express-bugs/mobile-old-files-missing/idc-p/14568346#M15708

If you still can't trace your files, please let us know.

Thanks,

Abhi G

[N36909319ww45]

Hi Abhi!

I have attached a capture regarding our phone conversation yesterday. I was
able to find my old files under the older version but I cannot make changes
to them, nor can I save them, nor can I forward them. All I can do is look
at them. This issue all started when I updated to the new Adobe Express and
tried to migrate my old files. I wish I just had the old version back and
all my files. I've had the old version for 3 years and have a 1,000 or more
assets. I hope this gets fixed soon.

Thank you!

Nancy Creason
preacherlady5239@gmail.com

[Abhi.G @ ADBE]

Hi @N36909319ww45 

The capture of your phone conversation did not show up. Could you please navigate to https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m... in your browser, and reply there to insert the photo?

Thanks

Abhi G

[Megan37302204na3n]

 I am having the same issue with the majority of my files and it is holding up work being done and now I have to create all new ones. 

[Abhi.G @ ADBE]

@Megan37302204na3n 

Thanks for reporting. I've passed on your details to the relevant engineering team.

Abhi G

[Abhi.G @ ADBE]

Hi @Megan37302204na3n 

While we investigate, could you try duplicating a file that doesn't convert, and check if the duplicate can be converted/opened?

The option to duplicate files can be found by tapping the '...' over the file thumbnail preview.

Thanks
Abhi G

[Megan37302204na3n]

When I tap the three dots, this screen pops up with no duplicate option like the old version. Also, the file is not in my stuff, but under recents.

[default36967857og7zri]

I do not see my recent files after this new version

[Amitej S]

Hey @default36967857og7zri, Please follow the steps provided in the above post to migrate to the new Express app, and let us know if it helps! 

[default37168476b97531]

hola yo tengo utilizando esta app desde hace algunos años, y eh venido acumulando diseños desde entonces, pero ahora que actualice a la nueva versión, los he perdido prácticamente todos y no se que hacer para recuperarlos, por favor darme una mano con este tema, de ante mano muchas gracias

[default37371391t4ixcq]

Os arquivos antigos sumiram

[Amitej S]

Hi @default37371391t4ixcq. 

I'm sorry to hear that you're having trouble finding your files. They should still be available in 'Your Stuff.' Can you ensure that you're logged in with the correct Adobe ID in Adobe Express?

Have you tried these troubleshooting steps here? https://adobe.ly/4bk1SMm

You could try going on the desktop version and going to this URL to double-check if that is easier: https://adobe.ly/4dK8RQG 

[default36988754g3qd0n]

Necesito volver a el formato movil no web, mis archivos antiguos no aparecen y retocar es mas lento

[default36970454yk6se0]

以前作ったデータを見つけられません。

[PCM Erika]

@default36970454yk6se0 様

ご報告ありがとうございます。ご不便をおかけし申し訳ございません。

以下の投稿を参考にしていただけると幸いです。

※投稿内容は英語ですが、投稿したの「Translation」をクリックしていただくと日本語でご確認いただけます。

https://community.adobe.com/t5/adobe-express-discussions/migrate-my-files-to-the-new-adobe-express-m...

その他の詳細については以下のページもご参照ください。

https://helpx.adobe.com/jp/express/kb/file-conversion-troubleshoot.html

https://helpx.adobe.com/jp/express/using/new-express-mobile.html#basics

どうぞよろしくお願いいたします。

[emilieb30858431]

Help! I’m trying to convert files to the new app and it keeps saying there’s an error. For every single one.

[David__B]

Hi @emilieb30858431 

Sorry to hear about your difficulties. Would it be possible to share a screen shot of the error? Does restarting your mobile device make any difference or signing out and back into the app?

Thanks,
Dave

[Nshethshah]

Hi, My old files are not opening in this new version.

[Abhi.G @ ADBE]

Hi @emilieb30858431, @Nshethshah 

Is this still happening? Based on our investigation, many users were able to convert succesfully on a second/third attempt, especially after relaunching the app.

In any case, we are actively pursuing a fix.

Thanks

Abhi G

[Ken29027549oqdn]

This is a major problem. I have years of files I need to access. HELP!