Unable to download PDF from Adobe Express Desktop Version.

[Mubarak R.]

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

[David__B]

Hi @Kerry Chen

Sorry to hear about your difficulties. Would it be possible to create a duplicate instance of the file with the issue and share it with me privately? I'll send you a private message with details.

Thanks,
Dave

[David__B]

Hi @Kerry Chen 

I was able to recreate the issue, share it with engineering, and am waiting to hear back on the status.

[olivia_0955]

unable to download PDF format... tried everything... please help me!

[mahmoud_5524]

Hi @olivia_0955,

Hi! Sorry to hear you’re having trouble downloading PDFs from Adobe Express on desktop. To help troubleshoot:

• Which browser and version are you using?

• Have you tried clearing your browser cache or using a different browser?

• Is the file large or contains many pages?

Meanwhile, try exporting the PDF as separate pages and downloading them individually to see if that works.

Let me know, and I’ll do my best to help you get this sorted!

^MM

[Optimistic_painter4030]

Hello I am having the same issue. It is only a two page PDF. I have used two different browsers with no luck and tried to download as separate pages.

[Irina Mork]

Hi @Optimistic_painter4030 , 

I'm sorry this is happening for you. I'll send you a DM for how to share your document with us, so we can take a closer look at what's going on. 

-- Irina Mork, Sr. Software Developer Adobe Express

[Tracy33170185x26p]

I'm having the same issue. It is only 1 page and won't download.

[chaimaa.7]

Hello @Tracy33170185x26p, thank you for reaching and we're sorry you're experiencing this issue. Can you test the download on a different browser? As a quick workaround, try duplicating the project and downloading the copy, this often resolves temporary issues. If the problem persists, let us know if you see an error message or if it freezes at a certain point. We're here to help!

Thanks,

Chaimaa

[Irina Mork]

Hi Tracy33170185x26p

I'm sorry this is happening for you. I'm sending you a DM for how to share your document with us, so we can take a closer look at what's going on. 

-- Irina Mork, Sr. Software Developer Adobe Express

[jackson_3212]

I am having this issue also, i have 4 pages to convert to PDF, have tried different browsers, clearing the cache and downloading as seperate pages, each time it gets to 90% and freezes the download.

[Amitej S]

Hey @jackson_3212, Welcome to our community, and thanks for posting here! We'd need to look at your project to investigate this. You'd need to provide us with edit access. I'll reach out to you via community DM with details on sharing the project. 

Thanks!

Amitej

[jackson_3212]

I have shared this link more than a week ago and still haven't had any correspondance on this.

[mahmoud_5524]

Hi @jackson_3212,

Thanks for your message, and apologies again for the delay. Could you please resend the project link with edit access granted? You can send it via DM, and I’ll share it directly with the engineering team for further investigation.

Appreciate your cooperation!

^MM

[Charlie234180662fv8]

I'm having a variation of this problem too. I have a file containing six charts, which I can download as jpegs and pngs, but not pdfs. When I attempt to download a pdf, the progress window goes from 0% straight to 100% with nothing in between, but no download happens. Nothing.

[Tarun Saini]

Hi @Charlie234180662fv8,

Welcome to the community! We're sorry to hear about this. Did you get any error messages? If so, can you share a screenshot of the error? Which platform are you using? Is it on desktop or mobile? Did you try downloading the file in bothe platform to check if you're getting the same results?

Also, have you tried the steps mentioned above to try duplicating the file?

Regards,

Tarun 

[Charlie234180662fv8]

Thanks for getting back to me. No, there were no error messages, and I’m using Safari on an iMac. 

What do you mean by ‘both platform’? And I’m not sure what you mean by ’the steps mentioned above to try duplicating the file’ (the only step you mention is downloading in ‘both platform’). I don’t want to duplicate the file – I simply want to be able to download it once.

Charlie

[Tarun Saini]

Thanks for your response @Charlie234180662fv8,

Did you try on a mobile device? Is it possible for you to share the file with me via private message with edit rights to investigate further? 

Private messages should be accessible from the envelope in the top right corner. This should be the direct URL
 https://adobe.ly/47TqH2S

Regards,

Tarun