Unable to download PDF from Adobe Express Desktop Version.

[Mubarak R.]

Hi, someone please tell me why the file does not download from Adobe Express Project, when i try to download in a pdf format, it keeps loading and loading. Someone please tell me the solution.

[kanist]

I have the same problem, can you help me if I send the url?

[kanist]

@Tarun Saini 

[Mees32977924mzqd]

i also have the same problem

[David361252560gdg]

This hasnt been fixed yet. 

[Erica353630786kho]

Same issue with downloading pdfs, seems universal 

[David361252560gdg]

im stuck at 90% i need to export this noww 😞

[jackie281269896vgy]

My project pdf is stuck downloading at 90%. No Adobe online support is available ....this is very frustrating when you are on a timeline to get things done.

[Stuart34066627ob9j]

Following, as having the same issue. Adobe, what can we do?

[VRExpert]

Hi @Amitej S - I have the same issue. My product catalogue PDF export gets stuck at 90% while downloading as seperate JPEG images is possible.
Here's the link: https://new.express.adobe.com/id/urn:aaid:sc:EU:b3dbfe1e-dfe3-564f-94c3-7d3f29ca058d?invite=true&pro...

Can you tell us how to solve this? 

[EmilienG]

Hi,

Same problem here. I worked for many hours on a project and when I try to export it in PDF, export is stuck at 90% for few minutes and I get the same error message than you.

The problem seems to be linked with Adobe Stock. I verified my licence, each photo that I used from Stock and I have the right to use them.

Please help. Thanks!

[Stuart34066627ob9j]

My solution to this was to download each page as an individual PDF, which worked and creates a ZIP file, then head to Acrobat to combine multiples files into a new PDF. Extract the ZIP file then import all the PDFs into Acrobat to create a new single document. 

[EmilienG]

Thanks a lot!

That's exactly what I did and it worked very well.

[Eric38536814tk93]

This made zero difference for me, unfortunately. 

[lNX]

The problem persists, freezes at 90%.
When trying to export to the Google Cloud, it freezes at 96%.

The only solution is still to export all pages individually and then merge them in Acrobat or similar software.

Sadge.

[EmilienG]

Same situation here.

[twfsfsf_6217]

Adobe download problem photo

[Bruna25206991t6ln]

I have the same problem: Cant dowload my pdf project, it gets stuck in 90% and then error. 
How Adobe can fix it??

[andr_02]

I'm having trouble downloading a video I made in Adobe Express. I only get one page. I don't know who to ask. I need help.

[magick_7001]

@Amitej S  hello sir i have same problem, i am trying to download my file into pdf format but it stuck at 90% 
this is link - https://new.express.adobe.com/id/urn:aaid:sc:AP:6bdd1410-a357-4f49-8ac9-7466d254d0e6?xProduct=&xProd... 
i need help plz 

[Amitej S]

Hey @magick_7001, I've reached out to you via community DM. You may need to click on the mailbox in the top right corner. (Please check the screenshot.)

[scott_2983]

I always have the same problem, and it seems to be getting worse.  When will Adobe fix this issue? This is why people leave and start using Canva.

[Tarun Saini]

Hi @scott_2983,

Welcome to the community! We're sorry to hear about the difficulties. Have you tried duplicating the project? Did you try using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) or incognito mode to see if it makes a difference? 

Also, try clearing the browser's cache and cookies, and restarting the browser and try again. For more information on how to clear cache and cookies check this link- https://adobe.ly/4a5ipUF and how to use incognito mode- https://adobe.ly/4a2UzZV 

Let us know if that helps.

Regards,

Tarun

[default32639401wrmlkj]

can't download

[lowonink]

despite repeated attempts and all manner of troubleshooting, I can't download my under 9 minute video. I've even tried multiple computers on top of troubleshooting.

[Lyn_D]

Hi @lowonink,

Thank you for your patience, and I'm sorry to hear you're having trouble.

I just came across your post and wanted to know if you still need help, as our engineering team has fixed some bugs since this was last reported.

Please share if this is resolved for you.

I'm here to help and looking forward to hearing from you.

^Lyn