P: Blank screen after selection option

[rascaluk]

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

Do I need to wait it out?

Paul

[Junior Rocha]

I Had this issue too, I had to exclude (NOT BLOCK) all cookies from Firefly website and it's back to work again. 

[CKSSmith]

I've deleted all the cookies set by Firefly on Firefox - and Firefly now loads. Great!

[#4]

hello adobe team 

kindly solve my problem 

1 i am going to search bar and search  the adobe fire fly and open thefirefly

2  sign in the creat new account and 

3 click on explore beta 

4 and try text to gernate 

and not open only blank white screen in my PC whyt ?? 

plz solve my problem

[Umair237617205qbn]

facing blank page when link open https://firefly.adobe.com/inspire/images

Merging all similar threads here so the team can access all requests on this issue. Please see pinned posts.

[victor hugo311626070ys1]

i need help to fix this 

Merging all similar threads here so the team can access all requests on this issue. Please see pinned posts.

[Louise312448493rru]

Une page blanche apparait lorsqu'on veut générer un texte en image. 

[Raffie2829598775ti]

This worked!. you are amazing!!

[TRUFFLEPIG]

Similar difficulty others seem tto having recently. Met with blank browser window when trying to access Firefly, Was working fine prior to a recent browser update.

Console Log:

bundle.06798c2b4e527d01b582.min.js:3869 TypeError: Cannot read properties of undefined (reading 'match')
at p (bundle.06798c2b4e527d01b582.min.js:2:141623)
at t.region (bundle.06798c2b4e527d01b582.min.js:2:142607)
at cO.parse (bundle.06798c2b4e527d01b582.min.js:3869:170854)
(anonymous) @ bundle.06798c2b4e527d01b582.min.js:3869

[TRUFFLEPIG]

I got it working in a Chrome 'incognito' window!

[Umair237617205qbn]

I resolve my problem with clear cash file of browser from history

[Nhớ Nè]

Tôi đã thử rất nhiều cách nhưng không khắc phục được sự cố trên , có vẻ như rất nhiều người đang gặp tình trạng như thế không chỉ riêng tôi . Mong nhà phát triển Adobe tìm ra vấn đề và khắc phục nó . Chúc may mắn !

[Il Cacciatore29256172drkp]

Hi.

I'm facing the same issue.

When I try to open Firefly Website there's only a white page.

In Incognito mode I can access the site, but two weeks ago I was able to open Firefly's website in "normal" mode without problems and I don't add any new extension to the browser.

I tried to launch the site from the CC App, but the result is the same: blank page.

SYS Info
OS: Win 10 22H2 (build 19045.3324)
Browser: Firefox 116.0.2

These are the error I've found inspecting the page

Bloccata richiesta multiorigine (cross-origin): il criterio di corrispondenza dell’origine non consente la lettura della risorsa remota da https://p.typekit.net/p.gif?s=1&k=fhi5cso&ht=tk&h=firefly.adobe.com&f=6820.6835.6840.7180.7181.7182.7183.7184.7185.22474.22475.22476.22477.28180.8500.14536.16368.18179.9878.21524.21564.21576.23593.24750.25372.25364.25526.25527.25528.25529.25530.25531.25532.25533.25534.25535.25536.25537.25538.25539.25551.25552.25553.25554.25555.25556.25557.25558.25692.25693.25694.25695.25696.25697.26070.33867.33854.33857.33873.35820.41321.41315.41327.45915.47088.49809&a=159240779&js=1.9.3&app=typekit&e=js&_=1692018986041. Motivo: richiesta CORS non riuscita. Codice di stato: (null).

Uncaught (in promise) Error: Network request failed
    onerror https://use.typekit.net/fhi5cso.js:37
fhi5cso.js:37:234
TypeError: e is undefined
    p https://firefly.adobe.com/js/bundle.7ab99549c888faffe355.min.js:2
    region https://firefly.adobe.com/js/bundle.7ab99549c888faffe355.min.js:2
    parse https://firefly.adobe.com/js/bundle.7ab99549c888faffe355.min.js:3869

 Thanks in advance for your help

[Kohjb]

This is the error I'm getting...

bundle.7ab99549c888faffe355.min.js:3869 TypeError: Cannot read properties of undefined (reading 'match')
at p (bundle.7ab99549c888faffe355.min.js:2:142809)
at t.region (bundle.7ab99549c888faffe355.min.js:2:143793)
at DC.parse (bundle.7ab99549c888faffe355.min.js:3869:808583)

[brian31744937cg3d]

Text to image i only get a white screen....nothing happens.

[moonf28562927]

[mado0101]

i did a firewall reset on my win11  and it worked after that no more blank screen

[AyushRajgor]

Original Ticket: Link

(Mentioning again)

I can't access the feature page of Adobe Firefly. I already tried to create a new account and log in with it but it still shows the whole blank page. When I use a VPN, I can access the page but not on my home internet. I can the access page via other devices on the same Wi-Fi connection. I attached the screenshot that includes the page and developer console. It's not a browser issue because I tried 3 different browsers. Chrome, Edge, and Firefox. 

[AyushRajgor]

It's weird but I don't why by resetting the firewall on Windows. it works. Now I can access the webpage.

Windows 11

• windows security -> Firewall & network protection -> Restore firewalls to default
• It opens the control panel and selects Restore defaults.

[xdexx28]

Resetting the firewall on Windows 11 worked :-))))

THANK YOU !

[Shahman31882550ccbf]

it opens if you turn off the firewall option in your pc

[ahsank55007959]

i have try on all browser same issue, but working on androide and IOS, still not working on windows desktop, leptop etc

[ersan30239511we50]

bundle.53d8010b1f6ae46441d1.min.js:1519 LanguageProvider: Failed to preload message strings for local: tr-TR TypeError: NI[t] is not a function
at bundle.53d8010b1f6ae46441d1.min.js:1519:813017
at u (bundle.53d8010b1f6ae46441d1.min.js:1519:804654)
at Generator.<anonymous> (bundle.53d8010b1f6ae46441d1.min.js:1519:806010)
at Generator.next (bundle.53d8010b1f6ae46441d1.min.js:1519:805017)
at _I (bundle.53d8010b1f6ae46441d1.min.js:1519:810664)
at a (bundle.53d8010b1f6ae46441d1.min.js:1519:810868)
at bundle.53d8010b1f6ae46441d1.min.js:1519:810929
at new Promise (<anonymous>)
at bundle.53d8010b1f6ae46441d1.min.js:1519:810808
at HI (bundle.53d8010b1f6ae46441d1.min.js:1519:813227)
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1 Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1 Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
aps-web.adobe.io/webapps/access_profile/v3:1 Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.53d8010b1f6ae46441d1.min.js:1519 Cannot update AccessProfile: TypeError: Failed to fetch
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
aps-web.adobe.io/webapps/access_profile/v3:1 Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.53d8010b1f6ae46441d1.min.js:1519 Cannot update AccessProfile: TypeError: Failed to fetch
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1 Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true:1 Failed to load resource: net::ERR_NETWORK_ACCESS_DENIED
bundle.53d8010b1f6ae46441d1.min.js:1519 GET https://p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true net::ERR_NETWORK_ACCESS_DENIED
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
u @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
qA @ bundle.53d8010b1f6ae46441d1.min.js:1519
a @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
WA @ bundle.53d8010b1f6ae46441d1.min.js:1519
VA @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
u @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
$A @ bundle.53d8010b1f6ae46441d1.min.js:1519
a @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
i @ bundle.53d8010b1f6ae46441d1.min.js:1519
(anonymous) @ bundle.53d8010b1f6ae46441d1.min.js:1519
g @ bundle.53d8010b1f6ae46441d1.min.js:2608
v @ bundle.53d8010b1f6ae46441d1.min.js:2608
bundle.53d8010b1f6ae46441d1.min.js:1519 GET https://p13n.adobe.io/fg/api/v3/feature?clientId=clio-playground-web&meta=true net::ERR_NETWORK_ACCESS_DENIED

[mohas8]

it worked. thanks

[harjobandeep29555741u34g]

just switch off your firewalls or any software for network protection then
try to open website when it opened then you can start your firewall again

[greiss]

bundle.abffa0e5f6e224837332.min.js:1519 TypeError: Cannot read properties of undefined (reading 'match')
at p (bundle.abffa0e5f6e224837332.min.js:2:564200)
at t.region (bundle.abffa0e5f6e224837332.min.js:2:565184)
at cj.parse (bundle.abffa0e5f6e224837332.min.js:1519:757385)