P: Blank screen after selection option

[rascaluk]

Hey, just got my "You're In" email - can log in fine and see the options - Text to Image etc, but clicking any just takes me to an empty white browser screen. Have tried hard refresh and incognito. Have also tried in Edge and Chrome but same end result.

Do I need to wait it out?

Paul

[KatarinaJovanovic]

I suggest you to share a screenshot of what you see when access

[Tracy.H]

We have deployed a change that hopefully fixes this issue. Please logout of Firefly and restart your browser and let me know if you are now able to access Firefly.

[DjAligator14]

Done that and the same problem

[AllenCM22]

Negative. Seems like you guys can't figure this out. Odd. For such a successful company. 

[daniel251176117nv9]

Hi, after the login and after choosing an option between text to image or generative fill or any of those, it gives me a white screen without loading anything.. it keeps showing me the white screen on all my pc browsers, i already tried to delete caches and temp files and remove all the extensions on chrome but nothing.. on my mobile phone works perfectely with the same account..

[Tracy.H]

@daniel251176117nv9 Please see pinned posts

[Nemith29907797xwry]

Not working for me either, followed the pinned comment, didn't change anything

[Shikhar Bansal]

Whenever I click on "Generate" on any option (Text to image, text effect, etc.) the next page doesn't load, its just a white blank page.

This is happening for multiple days now, I am unable to use the tools.

Merging all similar threads here so we can keep the community updated on this bug. Please see pinned post

[Shikhar Bansal]

Just a update.... I am able to use the apps when opening in mobile but not able to use the apps in desktop browser, chrome, opera, edge,etc. tried everything but not working.

[nelson massarus74708505]

I Just can´t generate anything using the Beta browser. Text image just appears to me a white page. An the others options has bugs as well.

Merging all similar threads here so we can keep the community updated on this bug. Please see pinned post

[CreatoVerse]

Is it available in Bangladesh?
I'm trying to access this. But it shows blank page when I tried to enter the page.
Is it any kind of bug or my country is not allowed to access this?

[Tracy.H]

@CreatoVerse  Merging all similar threads here so we can keep the community updated on this bug. Please see the pinned posts

[daniel251176117nv9]

Update:  I'm using opera gx with the vpn on and it works fine.. it seems to be a connection error.. 

[Guest]

When accessing any function through the "Generate" button, a new window opens, but it is a white page!

In a similar way it also takes place in the other functions currently active on the Beta version site ... so it is impossible for me to make an evaluation of the potential of the product.

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post

[rascaluk]

Now this may or may not be related, but it's weird if it's not. This, my main PC, has had Windows reinstalled on it within the last month, and I finally got round to installing Creative Cloud on it and guess what, that won't load either. Perpetual white screen and then a message saying "seems to be taking longer than normal" but never loads so I can't use that on here either.
For clarity, it is only Adobe stuff I am having these problems with. I wonder if the pirates have the same issues or whether it is just paying customers...

[pongsanit30115411jstq]

can not open firefly on web browser it's shown only blank page

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[aliosmany]

I can't run any of the tools in Adobe Firefly. When I click it, a blank page appears. The site is not loading.

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[Rida Taj]

i am actually having an issue that when I open the Firefly web Page it opens but when i click on any of the options related  "text to the image" or "Generative fills" or any other option it does not load the next page because it shows a blank white page.

Merging all similar threads here so we can keep the community updated on this bug. Please see pinned post

[jeffh2067762]

generate leads to a blank page... nowhere to type a text prompt... for all generate buttons.

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[#21]

trying to apply for the firefly feature, just a blank screen, unable to troubleshoot further

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[Shikhar Bansal]

Hey Everyone, I also faced the same issue and after almost a month of facing this I sucessfully fixed it. The issue is with the "Firewall and Network Protection" settings. Reset the firewall and it should be fixed. It worked for me, it might work for you as well.

[Cristian302126793b98]

Eres un genio, el error está en la VPN, hay que habilitarla, tanto en Chrome como en Opera, mi problema se resolvio. Muchas Gracias!

[Andy30222558vw1u]

Hello,

I'm getting a blank screen after clicking the Generate button for "Text to Image" from the main Firefly page. Refreshing the page doesn't work and no error messages appear.

Seems to happen for the other options too? Generative Fill and Text Effects

Andy

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post.

[Manu_Cloud]

Dear Adobe Technical Support,

I am writing to report a persistent issue I am experiencing with the Firefly.adobe.com website. Despite successfully logging into my account, I am unable to properly view the beta features when selecting any option.

Regardless of the browser I use, the page remains blank, and the required tools do not load. I have tried multiple browsers, but the result is always the same. I have attempted to access the site several times and have verified my internet connection, but the problem persists.

I am particularly interested in testing the beta functionalities offered by Firefly, and I would like to resolve this situation as soon as possible. Therefore, I would appreciate if you could provide a concrete solution to address this technical issue.

Thank you in advance for your attention and assistance in resolving this matter.

Sincerely.
Contact me on manufake@hotmail.it

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post

[Azra30229369svwb]

i Try multiples options in Safari but never launch, i have just a blank page.

Merging all similar threads here so the team can access all requests on this issue. Please see pinned post.