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136

P: Cannot upload reference image [merged thread]

Community Beginner ,
Nov 13, 2025 Nov 13, 2025

I’m currently unable to upload photos to Firefly for editing, despite the service working for only about a week and a half. Considering the cost, this disruption is unacceptable. Please address this issue promptly or provide a full refund.

Bug Unresolved
TOPICS
Generate Image
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correct answers 2 Pinned Replies

Community Expert , Nov 15, 2025 Nov 15, 2025

This problem is being investigated by Adobe.

 

UPDATE as of 2025-11-21:

Adobe has identified an interaction with Firefox which causes this problem. If you are experiencing this is Firefox, please use an alternative browser until this problem is resolved. If you are experiencing this problem with a browser other than Firefox, please indicate your OS, Browser and their version numbers. A screen recording demonstrating the problem would also be helpful.

 

My best,

    droopy

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Adobe Employee , Dec 10, 2025 Dec 10, 2025

Hi all! We're able to reproduce the issue on the Firefox browser. The product team is investigating the root cause.

Thanks for your patience.

 

KR

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replies 258 Replies 258
257 Comments
Community Expert ,
Jan 02, 2026 Jan 02, 2026

Hey @Manoj_AI 

 

As a work around you could use 
Adobe Firefly Boards

Video 

Brief intro to Firefly Boards

 

Cheers

Nate

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Explorer ,
Jan 03, 2026 Jan 03, 2026

I can't upload any reference images to any of the Firfly AI models. The other models are fine.

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Community Expert ,
Jan 04, 2026 Jan 04, 2026

Hey @chark724 

 

Have you tried using
Adobe Firefly Boards
Brief intro to Firefly Boards

This is a possible workaround. The concept is the same as Firefly w more flexiblity.

Nate

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Community Beginner ,
Jan 07, 2026 Jan 07, 2026

Hola.

 

Despés de mucho tiempo sin utilizar firefly he vuelto a tener el mismo problema.

 

No puedo adjuntar imagenes de referencia. No funciona ni al crear imágenes de texto a imagen ni al editar una fotografía.

 

Qué se puede hacer???

 

Gracias.

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Community Beginner ,
Jan 07, 2026 Jan 07, 2026

Me auto respondo. El problema aparece en firefox (sin bloqueador d anuncio).

En Chrome sí funciona. Pero no me gusta este navegador...

No existe soporte de firefly para firefox?

Todo en mac.

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New Here ,
Jan 07, 2026 Jan 07, 2026

i have fix it by using paint.net open image in it and save it as jpg, or other format you are currently using then upload saved file 

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New Here ,
Jan 08, 2026 Jan 08, 2026
LATEST

Everytime I try to upload a still image to use as a reference to generate a video, it just never shows it has uploaded. It's just a regular jpg. 

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