Received the "You're In" Email but having access issues

[Stephen Shankland]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[Stephen Shankland]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[johnp74396081]

*Nevermind! Got it working! 🙂

[Danilo296040341uel]

Hola buenas tardes recibí correo para probar firefly ; sin embargo no puedo acceder al programa : usé el mismo correo para acceder al programa la cuenta es de mi empresa . Saludos 

[vannys.creations]

the same problem here !

[DSkids]

Still waiting for a resolution. I filled in the form as asked but have had no feedback about it. I also updated my email to match the one I used to request it but still nothing.

Very disappointing

[Marguerite29609246n8d6]

Same problem

[Marguerite29609246n8d6]

I got the you're in email but cannot access like the others here. Using the same account. I've filled out the form reporting the bug. How long before this has been resolved for others (if it has)? 

[baileymarkham]

Was accepted and could not access. Applied again, got accept email and STILL can't log in. 

I've been a paying Creative Cloud subscriber from its introduction. PLEASE guys, get your act together! 

[Aurora258545855vgf]

I also have trouble with this. Got an e-mail today saying I got access, but I don't  🙂

[mc31803971]

I got approved but it's on the wrong email address! Can it be converted?

[Akif Quddus29633414jrxa]

I just filled out the survey form.

I am facing a similar issue. 

[mikhon88]

I have the same Issue.
I have my email with "You are in" but it doesnt works. Still "Request Acces" 😞

[defaultrvz0j1nmm9ew]

Hey Tracy,

Hope you are well. I'm having the same issue. The correct email is registered to the account and i received the email to say 'you're in.' But when going to the site and logging in, access still doesn't grant and the button, 'request access' remains. 

Would be great if you have time to assist.

Thank you

[gdemet]

I've been unable to log in since getting my "You're in" email over a month ago. My email addresses match, I've gone through all the troubleshooting steps, and filled out all the forms posted here and in the Discord group. I did reply to a DM inquiry from an Adobe staffer several days ago, but have not received any reply or resolution to my situation. I am a longtime  Creative Cloud customer and this is not what I am used to expecting from Adobe. Please let me know what my next steps should be. Thanks!

[Cortex7]

Joined Firefly's discord about this problem, and was directed to post here. Received email, yet unable to access (website still just says "Request Access")

[Soo Chen29649725ax15]

yes same issue, please help. thanks

[kazancas@gmail.com]

In the beginning of this week all work OK, but now i has similar problem with Request Access button 😞
Please return me my access to Firefly! 
P.S. I filled the form two times of the last three days.

[markm56285976]

Yup... It's now May and still no resolution... I've taken all the steps, but no dice... Please help? 

[Yusuke Kamimura]

Hi, I have also received the "You're in" email on March 26, however, still unable to access the beta. Sign-in-out and hard-refresh have been tried several times. Please resolve the problem.

[Kai92]

i have the same issue 

[lisa25345148iccc]

My account is a company one. My adobe ID is different than my actual email address as i had an issue during setting up that messed things up. I changed my adobe ID to now match my email address but i still can't get in. 

[Arzu C.]

Hello Tracy,

I received the "you are in" email on 27 March 2023. But I cannot access it.

According to do problem:

I tried to check mail-it is match

I tried to clean cookies and re-sign in: it didn't work

I tried to send an email to you. However there is no answer.

I tried to fill out the link which you have shared in here: There is no answer again.

I tried to sign up again: There is no solution again.

Finally, I am writing here and I hope I can get better results. Because this situation doesn't make me feel satisfied as a user of Adobe cc - Adobe stock for many years.  

Thank you for your collaboration.

Kind R.

Arzu

[Elmira297271847gn6]

Hello
I didn't understand. Is there any problem to give me access? I mean I
should make a request again?

[Amber Robertson]

Hello, same issue here, form filled out! Same email login as was used in my invitation.

[siddhartha_c]

Facing the same issue. Filled in the form 🙂 

[markt28082652]

Same here. Annoying!!