Received the "You're In" Email but having access issues

[graceful_photo16B8]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[graceful_photo16B8]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[Joel Gale Imaging]

Same issure here too

[Topi2911003586tn]

Same issue here.

[emin29109986rzrw]

I received the "You're In" email as well, but have no way of accessing the app. Please advise.
Thanks,

[jayb74905160]

same issue here 

[Oscar29110776t3bv]

Same problem. I'm logging in with the same E-mail that Adobe sent the "you're in" message to.

And Discord access doesn't work either. Following that link, you have to create a new user ID... but then you can't post until you "claim" it. It presents a dialog box to do that, but when you use the aforementioned E-mail address you're told it's "already registered." And there's no way to simply "log in with existing account."

[Tim5119619]

I two got an email confirmation but can't acces the firefly beta. Maybe because the email i received whas not on my adobe-account email. Could you send me a dm with more details on how to enter Firefly? 🙂

[Charlie29101903d42f]

Hello, same here

[Jens29113106hgbv]

Hi, same problem here with the access.

[Michael29104033y0wl]

I too am unable to access the site as I should be able to. I got the welcome email, clicked the link, signed in with the email  I requested access with, and I'm still asked to request access before I can do anything.

[default76sr7w01pprm]

Hey Tracy!

Thx for helping us all 🙂

I've got the same issue.
Got the you are in mail but when i visit the site, i can just request again…

THANK YOU

[jensen-inman]

I'm having the same issue. I recieved the "You're in email", but am not able to access it even though I use the same email.

[Corrie2005]

Hi Tracy! I'm having the exact same issue as everyone else. I've verified that the email address that I requested access with is the same as the account I'm logged in with. Thank you so much for your help! I'm so excited to try Firefly!

[MacMoe72]

Same issue here. Got the You’re In" e-mail but unale to access Firefly.

[marco.rizzati@gmail.com]

I received notification that I was in. But there was no button or anything to access it. Where do I go to access the beta? I was only given a link to the support community, an FAQ, and the Discord.

To tell the truth I have requested access with and received invitation at: marco.rizzati@gmail.com, I used to be administrator of several VIPs but no more and I'm currently logged in with my wife's account: sandrapalmieri2020@gmail.com

[Dennis Wegmann]

same Problem. Thanks for your help in advance.

[Jacob25661091cxm3]

Hey Tracy,

I'm having the same problem as everyone else on this forum. Got the confirmation email that I was in, but have not been able to access Firefly. The email I signed up with and the email I'm trying to use are the same. Thanks for your help! jacob_gonzales@byu.edu

[The Patina]

Hi Tracy.

Same issue for me too. Have also notified via Discord. Have tried everything I can. Still no joy.

[joe.mclain]

Like many I am also having problems accessing the beta. Thanks.

[MGA PHOTO]

I've been having the same issue. The same email I used to sign up is the same one I use to sign in into Adobe.

[Claudia29121806hvxb]

Intentando acceder!

[Molfotografie]

ook ik heb dit probleem voor zover ik kon beide partijen gebruikt hetzelfde e-mailadres

[Molfotografie]

I've had the same problem. The same email address I used to sign in is the same email address I use to sign in to Adobe.

[Kiernan_M]

Same as many others here.

I received the email but I cannot access the tools 

[Oomerr]

Hello, I have the same problem. Received the "You're In" email but unable to access Firefly I checked that I am login in with the same e-mail. 

[Tracy.H]

If you have received the "You're In" email but are unable to access Firefly, please check that the email you logged in with is the same email you requested access with.

• You must have an Adobe ID associated with the email address you provided. If you have confirmed this and are still experiencing access issues, please fill out this form.
• If you have received the "You're In" email but provided the incorrect email address, please request access to Firefly using the correct email address.
• If you have not received the "You're In" email, your access request will be processed in the order it was received. In the meantime, you can explore the site and gallery on https://firefly.adobe.com.