Received the "You're In" Email but having access issues

[graceful_photo16B8]

I got my official invitation, clicked on the link, logged on and seemingly got in with the "You're In" website. When I follow the "click here" link to the Firefly site, it presents options to generate images and text effects. But those don't actually work. The website just takes me to a generic site with an intro video and a "request access" button. Any idea what's amiss here?

[graceful_photo16B8]

*Update* If you are still having access issues after filling out our form, we have added a checkbox in the survey so we can have the appropriate team look into your account further. Please use this link to fill out the form. Thank you for your patience!

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If you have received the "You're In" email but are unable to access Firefly, please check that the email address in your Account profile (See screenshot) is the same email you requested access with.

• You must have an Adobe ID associ

[YUNUS EMRE29153847npgr]

For Adobe Firefly . I logged in with an Adobe account, logged out of the account and logged in again, I tried all the methods, but still no confirmation mail

ekiciemre@hotmail.com

Can you help me 🙂

[Denvermannn]

Hi! I got my invitation to Firefly Beta, but unfortunately, I am experiencing a common issue with the 'You're in' email. My account was created a long time ago using my personal email (digit**.****@gmail.com ) when I was a freelancer. And all these years I have been using this email as a login email. Meanwhile, the Adobe Cloud subscription has been tied to my current corporate email (dla******@r*****e.com ) for the last few years. Aaaaand as s a result, I have both emails associated with my profile.

Now, I understand that my Adobe ID is associated with my work email, while I have been granted access to the Firefly Beta using my personal email. 🙂 I have already used the form to transfer access from one email to the other, but so far, it has been unsuccessful. On the Firefly Discord server, I received a recommendation to reach out here about this issue once again 😉

Could you please help me resolve this problem?

[Oscar29110776t3bv]

Even people who've used the same E-mail are experiencing this failure, so at this point it's clearly an Adobe cockup and that's that.

[Shtorman]

Hello. I received a positive access notification yesterday. But I still can't use it. keeps asking for registration. Logged out 3-4 times from the account, tried different browsers, does not help.

[Sulem5E76]

Hi,

I have made sure that email on my Adobe account as well as the email I recived invite are the same. But still I am not able to access Firefly.

Thanks,

Suleman

[کالاف29154124wqky]

Hi were are you fram?

[Sulem5E76]

I eye fram endia

[کالاف29154124wqky]

منم علی از ایران

[brianm67459189]

Hello,

I have gotten an email saying I have access to the firefly beta, however when I am logged in I can not seem to access it. My email is info@codaveto.com. I have updated my adobe account to this email, however it did not help. Thanks in advance.

Kind regards,

Brian

[carlosl79742073]

Buenas tardes, no consigo conectarme!

[FLOUZ291592636tvp]

I have the same problem. Can only watch the trailers still... 😄

[Mr_Magic]

Me too ... I get the mail "you are in" but I cant do anything. Or is a discord-account necessary to generate images?

Greetings M.

[ahesharpe]

Ditto. AM I looking in the wrong places? I've been onto the Discord server, and can't see any guidance there either. 

[defaultoi2275hpruez]

Email associated is joseph.pattison@eightandfour.com - got the email through saying I have access to beta but it's asking me to sign up to beta again in order to access anything.

[Kevin23923925l6lr]

I have the exact sam issue. Received my email but then when on the firefly page, it's asking me to request access again.

[Douglas29161134u7cy]

I've logged in with the email address that the request was made with (though it is not my main adobe account I created a new one just for using Firefly) however it doesn't give me the option to use Firefly, it keeps asking me to request access.

[nejck90]

Fairly straightforward issue I suppose, from a user's POV.

I received the "You're in" email for the Adobe Firefly but when I go to the Firefly website I'm seeing "request access" on all the functionality that is on offer.

[angela_g]

I have the same issue. Will follow this thread

[Mr_Magic]

Problem solved. I registered with the wrong email. 🙂 My fault.

[natural_strength157F]

I received the "You're in" email, tried going to the Firefly page and have the "Request Acess" in the upper right corner. I did have an older email set in my account rather than the email I entered when signing up. So I changed my email to the one I used to register and still no access.

Mac OS 11.7.3

Chrome 111.0.5563.146

[lee-annb17759535]

I am having difficulty accessing the Firefly Beta. I have received the "You're In" email, yet when I go into the site, it just shows me the video and the link to request access. Here are the steps I have already tried to remedy the problem:

1. Made sure my work email was the primary email on the account since that was the email I was accepted to the program with.
2. Logged out and, cleared my browser cache - logged back in.
3. Tried the process with both the personal and business account profiles in our account.
4. Attempted to create a new Adobe ID using the accepted email address - unsuccessful since it just found my current account and redirected me.
5. Tried logging in with Incognito mode on Chrome.
6. Tried logging in with a new browser using Safari.

After all these steps, the Twitter and Discord teams directed me here to attempt to resolve the issue.

[דולב26037386bd8h]

Same problem here

[wholebraindigital]

Hello, 

I recieved a "you're in email" and cannot access Firefly.

• I have logged out/logged in
• Cleared browing cache
• Stlizied a different browers
• Submitted the access issue form
• I utilize the same email that I signed up with for my AdobeID

I'm looking for assistance if someone can help. Thank you.

[Blackbird Studio]

Bonjour,
j'ai reçu le mail "you're in" mais impossible de me connecter …
merci pour votre aide

Cyril

[Oscar29110776t3bv]

I think we all know by now that the beta is broken. No need to keep piling on.