Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

[johanvanderkolk]

Hello

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

Its a very important document for school. Who can help me?

<The Title was renamed by moderator>

[Rajneesh5CAF]

XD Version: 41.0.12
OS: Windows 10 Pro

[Rishabh_Tiwari]

Hi Rajneesh,

Could you please update XD to the latest version which is 41.1.12 and then try opening the file and let us know if that helps or if you need any further assistance.

Regards

Rishabh

[Julian88]

Hello,

I am also having this issue. The file is a local file and it opened just fine previously. Is Adobe able to recover the file at all? I do not have it saved on a cloud. That Adobe account was for a previous workplace and is deactivated. To reiterate, I am trying to open a local file not a cloud file and I get the Error 47 code.

[erickt87323073]

Hello all,

My adobe XD project I was working on crashed and then I've got an error message displaying error code 47 while trying to open it. I searched this forum for solution, and all the solutions propose didn't work, however I saw that some people getting it sending you the file.

Can somebody please help me recover it? It is a very important project.

I´m using windows and the latest XD Version.

Thanks in advance,

Erick

[Preran]

Hi Erick,

Would it be possible for you to share your file with us? You can upload it to a shared location such as Creative Cloud and share the URL with me over a private message. To send a private message, click my picture and use the Message button.

Thanks,

Preran

[danielm25218186]

Hi,

So i was working away and i think my PC overheated and restarted. Now when i go to open the Xd file i was working on i get 'there was an error opening the file.. (Error Code 47)'. Is there anything i can do to be able to reopen this file?

Any help would be greatly appreciated thanks.

[JustinRainwater]

Hi danielm25218186,

Sorry to hear you're having this problem. I'll contact you privately to ask for your file so we can hopefully fix it.

Thanks,

Justin

[danielm25218186]

Has there been any update on the file?

Cheers,

Daniel.

[Remzi]

Hi,

Unfortunately, we cannot recover the data on the file since it got corrupted.

We logged an internal issue for this and we're working on avoiding stuff like this happening in the future.

Thanks,

Remzi

[danielm25218186]

Bad luck!!

Thanks for your help Remzi.

[westner]

I just had the same exact thing happen to me!

I had my XD project open when my computer froze. I had to hard reboot it. Came back from lunch and now my project won't open at all, error code 47.  Ack!!!

[Peter_Flynn]

Apologies to those who are hitting this issue.  To the best of my understanding, what's happening is: the OS is telling XD to shut down, so it starts auto-saving the file, but then before it can finish the OS pulls the plug, leaving you with half the file missing.  We are hard at work on making this more robust, in several ways.

I believe our next public release will include the first improvement, which should make it so you only lose your unsaved changes when Windows pulls the plug on us, rather than corrupting the entire file.

Until then, please save often and use a backup solution -- that is a good insurance policy to have no matter what.

[mariam34885447]

This just happened to me, too. Is there seriously no way to recover my work??!

[emmahtran]

I've just experienced the same problem. My computer abruptly restarted and when it rebooted I tried opening my work file and it gave me error code 47. I've tried converting my agc<number> file to a .xd in a different folder and still to not avail.
Is there any way for me to restore it? Thanks.

I'm currently using the 0.6.34.3 version.

[NMdolphin2016]

Hi, Sorry to hear you have experienced the same issues an that you have lost your work. I've also had the same error code this morning, but under slightly different circumstances...

I worked on the file yesterday, closed down as normal, shut PC down.  Started up PC this morning, file wouldn't open - got the Error 47 code. The file is saved on a server - so i thought maybe a server issue. I realised I still had a week old version of the file on my desktop! Tried opening this - wouldn't open.

So, i then uninstalled the beta, restarted PC, then re-installed beta. File on desktop opened! File on the server won't open - same error 47 code. Really glad i had a week old copy of my file - but at the same time - that's a lot of work i have lost over a week.

I hope some one can help

[nathans14992278]

Hi there PeterFlynn,

I wanted to find out from Adobe if this auto-save problem has been fixed in XD for Mac? I had the same issue and lost 2 whole days worth of work because I believed that it had the same autosave capabilities as Photoshop and Illustrator.

Best,

Nathan

[Sunny_moment98A4]

Hi There,

I was working on my design file on adobe XD after that, the windows crashed and the blue screen appear.

After that, I can not open the XD File and this error appear to me!!

Please, can you help me with this error!!

I attached a screenshot for the error

[Sunny_moment98A4]

I tried the solutions here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-...

and not working with me !!

[Rishabh_Tiwari]

Hi @Sunny_moment98A4 , 

Sorry to hear about the trouble. Please share a few more details like:

1. The version of XD & OS.
2. Is this happening with a specific file or multiple files?
3. Was it a local file or a cloud document?
4. Please try saving it as a local document and in case if it is still not opening, please share the file by adding it to a shared location, like Google Drive or DropBox.
5. We'll also need the system logs.

Please add XD file and logs file to a shared location and share it through DM by clicking on my name.

Regards

Rishabh

[Sunny_moment98A4]

1. The version of XD 48.0.12
2.  OS Windows 10 Version 21H2 for x64
3. with a specific
4. local file
5. Link for the XD File was shared in your DM
6. system logs. Was shared in your DM

[Sunny_moment98A4]

Hi @Rishabh_Tiwari 
Any updates, please??

[Chris W. Griffith]

All you really can do is keep trying to open the document. Any server-side fixes will be slow to make their way back into this forum.

[omara65456468]

I'm trying to access my cloud files and this error message keeps on appearing, please help me access my files i need them ASAP

[Madhumati chitapur]

Hi there,

We are sorry for the trouble. Would you mind trying the steps suggested in the correct to this post: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo... and let us know if that helps.

We'll try our best to help.

Thanks,

Madhumati

[HARSHIKA_VERMA]

Hi omara65456468,

We would like to follow up on your issue. Are you able to resolve the issue by following the steps shared? Please feel free to update the discussion if you need further assistance.

We would be happy to help.

Thanks,

Harshika