Unable to open the local file in XD getting (Error:86).

[patriciac66460019]

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

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[introvert rana]

adobe is not that helpful i wanted to use the software via windows 8 but i can't

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you are having trouble downloading the older version of XD. Would you mind confirming if you have tried signing out of Creative Cloud app & sign back in?

We will try our best to help.

Thanks,

Harshika

[hopec87]

I did the following 

1. Signed out and signed back in

2. Uninstalled, reinstalled, and signed back in

[italosan]

Hi, have you tried this guide? Error code 86 | Creative Cloud

[HARSHIKA_VERMA]

Thank you for trying the troubleshooting steps. Could you please confirm if the solution provided by Italo in the link helped you?

We will try our best to help.

Thanks,

Harshika

[Dayana.dzzz]

I cannot open my file in Adobe XD. I have a message about Error 86. I have the latest Adobe Updates, reinstalled XD, create new account in windows and nothing can help. I don't know what i should do. My project is 3-mths hard work.

[HARSHIKA_VERMA]

Hi there,

I understand your frustration. I would feel the same in your situation. A few more details would be helpful like-

• Would you mind confirming if it's happening with a specific file or all the files?
• Are those cloud documents or local documents?
• Could you please share the screenshot of your about XD info page?

We will try our best to help.

Thanks,

Harshika

[toucanae]

Hi there, 

I am expriencing error code 86 with my document, and cannot open it. I have seen this has effected many users but theres no fix I can see in the forums. 

I have tried all the recommended steps (activity monitor, uninstalling, etc), and even tried on a sperate computer with a seperate adobe account. Running the latest XD version also. 

I have the AdobeLogs file generated also. If a member of support can assist that would be much apprecaited indeed. 

Thanks!

[HARSHIKA_VERMA]

Hi there,

I am sorry to hear you are experiencing issues with XD and thanks for trying the steps mentioned on the community. Would you mind telling me if it's happening with a specific file or all the files? Are you working on the cloud document or local document? Please share the screenshot of your about XD info page.

I will try my best to help.

Thanks,

Harshika

[toucanae]

Thanks for your quick reply, Harshika! 

Here are the screenshots. It is happening for only one file, all others are working fine. The file is a local file - I have several local files, and several in the cloud. The file was last accessed at the same time as all of the others, and saved without any issues, and the others open without any issues at all.

Any help would be much apprecaited. I can share the file and the log with you if that helps via a private message.

[HARSHIKA_VERMA]

Thank you for sharing the additional information. Would you mind creating a copy of this file and then try to rename this duplicate file and try to open the file?

Let us know if that helps.

Thanks,

Harshika

[toucanae]

This was one of the first things I tried - it doesn't make the file readable. 

I have tried all the simple fixes that have been suggested in the various topics about this - none have worked so far. 

[toucanae]

Harshika, I see in previous threads Adobe support has requested the file in question and also the log report - are you able to attempt a repair to a file facing this issue, once it is sent over? 

Really don't want to lose all my work over this so willing to share it with you if thats something that can be done!

[HARSHIKA_VERMA]

Sorry for the delay in response. If you are still experiencing the issue while opening the file in XD. Please share the file me with over a private message along with the log file using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html so that I can log a bug and escalate it to the team.

Please share your OS and XD version of your machine.

I will try my best to help.

Thanks,

Harshika

[yooareum7@gmail.com]

It is a local machine only file not kept inside creative cloud documents. I worked on it over a month or so and it has the latest designs for a quite a few important application modules.

"Error code: 86" this is not a valid xd document.

I have already done everything according to the instructions in the link below.

I also tried downgrading but got the same error.

https://community.adobe.com/t5/adobe-xd/crash-load-error-86-while-opening-the-file-in-xd/m-p/1056503...

Send my files together. And if possible, I hope that the problem is resolved as soon as possible and let me know.

And can you make the document I sent private? I uploaded it to solve the problem, so I hope it can be deleted.

[HARSHIKA_VERMA]

Hi Yooareum,

Sorry to hear you are having trouble opening the local file in XD and thank you for sharing the file with us. We would like to know a few more details in order to escalate the issue to the team-

• What is the OS and XD version of your machine?
• Please generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud app or dropbox and share the url with us.

We will try our best to help.

Thanks,

Harshika

[yooareum7@gmail.com]

Hi Harshika

The version I use is 28.2.12.
And I tried the version at 28.1.12.

I sent my log file link to your personal message. Please confirm.

[HARSHIKA_VERMA]

Thank you for sharing the log file. Is it possible for you to share a sample XD file with me as well so that I can log a bug and team can investigate on it?

I will try my best to help.

Thanks,

Harshika

[yooareum7@gmail.com]

Didn't I already share the sample xd file to you? I don't know what to tell you.

I'll share the best file I sent before.

I sent my file link to your personal message. Please confirm.

[HARSHIKA_VERMA]

Thank you for sharing the file. I will check and investigate on it and will get back to you.

Thanks,

Harshika

[HARSHIKA_VERMA]

Yes I received it. I have raised a bug for your issue and the team is working on it. I have also sent you a private message. Could you please check and confirm if you have received or not?

Thanks,

Harshika

[yooareum7@gmail.com]

I used the latest version 28.3 after checking the messenger, but the same error occurs.

When will this problem be solved?

[HARSHIKA_VERMA]

Thanks for sharing the file. I have logged a bug for the issue and our team is investigating on it.

Thanks,

Harshika

[im.ux.designer]

The solutions provided here does NOT work at all. I followed every step of the way, got the same error. I love the design I've made there and all went to junk because of this error. I should have not updated my XD. Now even if I get back to the old XD, problem still there.

[toucanae]

I agree - why has this topic been marked as solved? There's no working solution listed here.