After effects crashing again and again

[Vivek28438413mdo0]

whenever I try to use Roto brush my after effects crashes..check the video below

[VVK33680558eohp]

As soon as try rotobrush my after effects crashes. I am attaching a video for the same. I re installed AE last time so there wasnt any problem for few days and now its happening again. I cant work with rotobrush. firstly it was happening in AE 24 , so I updated to latest one...but its still the same. 
I have also tried in Safe mode but the problem persists. Please help me out asap. I am stuck I have a lot of work to do.

My AE version - After effects 25 ( I am paying for this, its not a crack)
Laptop - Legion 5, intel i5 10500H, RTX 3050 4 GB, 24 GB RAM

[MarekMularczyk]

Have you tried resetting After Effects preferences?

[nishu_kush]

I’m sorry to hear you’re experiencing this issue! Could you let us know the format or codec of your footage? Is this happening with all your media files or just a specific one? If possible, could you share one of the media files with us for testing? Feel free to send it via DM.

Please let us know if this helps or if you need further assistance.

Thanks,

Nishu

[nishu_kush]

Merging this thread.

Best,

Nishu

[Vivek28438413mdo0]

Yes

[VVK33680558eohp]

its happening for all videos

[VVK33680558eohp]

Yes I hav tried all methods

[jenkmeister]

Can anyone share a piece of footage or a project where this is happening? 

When you get the crash dialog, can you submit it so we can take a look at the crash on our end?

[Vivek28438413mdo0]

Yo man, I have attached video of the crash, please check the top most reply

[nishu_kush]

Thanks, @Vivek Gws, for sharing the screen recording. We can see the issue happening. Here's what we need to diagnose it properly.

• Sample media file and After Effects project file that repeats the on your end.
• Do you get the crash reporter when After Effects crashes? If so, please provide your email ID and submit it so that we can find the crash report on our end.

Looking forward to your response.

Thanks,

Nishu

[VVK33680558eohp]

Hey Nishu, I have submitted the crash report several times now with my multiple email IDs thinking you guys will notice atleast one of them.

[nishu_kush]

Happy to look at them. Would you mind sharing your email IDs with me via DM (do not share personal details publicly)?

Looking forward to your response.

Thanks,

Nishu

[nishu_kush]

Thanks for your patience. We didn't find any crash reports that were submitted recently. Can you try this: when you see the crash reporter, click on View Report. Save that and share here. We'll try to extract some details from it.

Also, I saw you are using some third-party plug-ins. For testing, can you disable them (Effects > Manage Effects > uncheck all third-party plug-ins) and try to reproduce the issue?

Let us know if that brings any change.

Thanks,

Nishu

[VVK33680558eohp]

Yeah, I have tried safe mode also... nothing changes

[VVK33680558eohp]

And my Aftereffects is crashing continuously now..without any crash report dialogue box..I am really frustrated man

[Paul Uu]

If you are using Transmit to connect AE to a second monitor or display device, please disable it and see if it resolves the crashes.

[Warren Heaton]

Try running After Effects in Safe Mode to check for a conflict with a third-party plugin or add-on.