After Effects CC 2019 render queue serious problem

[jupevare]

I have a serious problem with After Effects CC 2019 render queue. I'm not able to add any compositions to render queue.

I'm working with Macbook Pro and MacOS High Sierra 10.13.6

[jonl3670197]

I'm having exactly the same problem. When I send to Render Queue it doesn't load and then stops all other menu options from working.

[Mo Moolla]

Could you please explain the procedure you are using to send the composition to the render queue. Also OP what is the spec on your MacBook Pro?

[jonl3670197]

Through the menu composition > add to render queue

It stops all of AE UI working and I have to close it down and I'm unable to save it.

I have to delete the preferences to get it working again.

Im running it on.

Mac Pro - High Sierra

3.7 GHz Quad-Core Intel Xeon E5

32 GB 1866 MHz DDR3

AMD FirePro D300 2048 MB

[jonl3670197]

I'm having to open the comp in media encoder in order to render.

[Mo Moolla]

I would recommend uninstalling AE using Adobe Cleaner Tool AdobeCreativeCloudCleanerTool.dmg

Then reinstall AE and do NOT migrate any settings if prompted.

Let me know if this works

Mo

[jonl3670197]

Tried that and I'm still having the same problems.

[Mo Moolla]

Could you do a small vid showing me what happens when you try to add to the reader queue. This would help me understand a little better?

[tyrellf41269218]

Has there been a solution to this issue?  I'm having the same issue?

[imeilfx]

Ok so please send us some screens or video screen grab of that issue because without that it is hard to tell what is hapen.