SOLVED: Issue with 25.6 update

[Francis-Crossman]

UPDATE: 25.6.1 is available now, which solves the masking dialog problem described below.  It is safe to update to 25.6.1.  We have pulled 25.6 from Creative Cloud Desktop.

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During our limited roll-out of the latest application update, we discovered an issue affecting a small number of Premiere 25.6 customers. Some users have reported seeing an incorrect dialog box prompting them to enable new masking features. This feature is still in public beta and should not be enabled as it may cause problems such as data loss or crashes.

We have removed access to this release from Creative Cloud and are working on a patch. We’ll notify customers when the fix and subsequent update to 25.6.1 is available. This is part of our normal release process to identify and resolve potential issues when launching updates.

If you have already updated to 25.6, we recommend updating to 25.6.1 (or higher, if available) or downgrading back to 25.5. 

 

Updating to 25.6.1

Premiere 25.6.1 solves the issue with the masking dialog and prevents projects from getting upgraded.  It is safe to update to 25.6.1. Instructions can be found here: Update Creative Cloud apps manually 

 

Reverting to Premiere 25.5

If you updated to 25.6 and accepted this dialog, we recommend you take the following actions.

1. Reset the app state by deleting the Debug Database.txt file found here:
       – Windows: C:\Users\<YourUserName>\AppData\Roaming\Adobe\Premiere Pro\25.0\
       – macOS: ~/Library/Preferences/Adobe/Premiere Pro/25.0/
   Please note: this will not reset your preferences or any other custom app settings.
2. Revert to 25.5 via the Creative Cloud Desktop App. Instructions can be found here.
3. If any of your projects went through the project upgrade path, you will have a backup.  Look for the project with “_1” added to the end. You can delete this version.  The version without “_1” is the unaffected original 25.5 version project.
       – Example project name.prproj – 25.5 version.  Keep this version.
       – Example project name_1.prproj – 26.0 version.  This can be deleted.

Francis Crossman

Principal Product Manager, Premiere Pro

[Christiaan1]

Where can I find what is new, or if the bugs I experience have been solved?

[Averdahl]

I don´t think it has been updated yet. The link below stops at version 25.5.

What’s new in Adobe Premiere Pro

[MyerPj]

I thought it was on the 12th, tomorrow.

[R Neil Haugen]

I was on a pro editor's group zoom on Friday the 7th, with a staffer as part of the panel. He mentioned that 25.6 was coming, but "in a week or two" so I'm roughly expecting that between the 14th and 21st of November 2025.

[Srfaye327]

Creative Cloud prompted me to update to 25.6 this morning and I did, although I can't find any official release notes from Adobe. Very strange. I updated it and Premiere seems to be having issues - when it launches, it prompts me to enable object masking but if I say yes, PP crashes and re-launches, prompting me again. It will only launch if I tell it to skip activating object masking.

[Srfaye327]

[Stan Jones]

@Srfaye327,

There's probably a post somewhere about the process. For some time now (years?), the practice is to roll out the update over time. I've been a user who gets the update quickly, and other times not for several days. It drives me a little nuts.

Also, the Welcome to Premiere Pro xxx is always delayed by some amount. Today, a search on the forum for "welcome to " finds lots of welcome to pages, but the latest is 25.5. I can think of many reasons this might be so, but it makes is hard to get an answer to your question.

I still believe the best practice is not to update until the "Welcome to" announcement comes out. And if you have a particular bug that is important to be fixed, ask in a thread for it and find out if somewhere has tested it. As a forum helper, I try to update quickly and test the bugs I am following to help users like yourself.

The masking is interesting. Projects with masking enabled are a new project version. If masking is not enabled, I wonder if it will be the older project version. That's what happened in the Beta.

And finally, as to your crashing, when I update, I reset preferences, cache, and plugin loading cache, and then create a new project to test basic functioning.

Stan

[Xhr1stt]

When I try to send clips from Premiere Pro to After Effects using “Replace with After Effects Composition”, After Effects opens but doesn’t import the selected footage — I just get an empty composition. The dynamic link between the two apps still works, but the clips themselves never appears in After Effects.

[Srfaye327]

Thanks Stan! That helps me makes sense of it. I'm not too concerned with the crashing at the beginning since I'm not using Object Mask and can just skip it on launch for now. I have a feeling this will all get resolved over the next several days to a week.

[R Neil Haugen]

I just got the CC Desktop app showing 25.6 is available, and installed it. The weird thing is it says that my 25.x Production projects were created in a previous version, and must be converted. 

Huh? Same major version?

[R Neil Haugen]

I just upgraded my released version from 25.5 to 25.6 ... and now on launch, Premiere says my 25.5 Production projects "were created in a previous version  and  must  be updated" ... ?

What the hay?

@Kevin-Monahan or someone ... ?

[jamieclarke]

Hi @R Neil -  the team is aware of the issue please uninstall 25.6 and continue to use 25.5

In the Creative Cloud Desktop app, click the Apps tab in the sidebar.
Locate the Premiere Pro box, then click the three dots in the lower left corner of the panel.
Select Other versions, and from the list, choose Premiere Pro (25.5).

If you’ve enabled the masking feature in 25.6, you’ll also need to clear out some preference data before reinstalling:
Remove the 25.0 Preferences Folder

• Windows: C:\Users\<YourUserName>\AppData\Roaming\Adobe\Premiere Pro\25.0
• macOS: ~/Library/Preferences/Adobe/Premiere Pro/25.0

You can safely delete the entire 25.0 folder.  

Please note that deleting the preference folder will reset all your preferences. 

We will update you as soon as the fix becomes available

[tonywithasony]

Just updated to 25.6 and now when I start PP, it shows me a dialog box titled, "Try the new AI-powered object masking." On that dialog box is a button "Enable new masking." If I click that, PP crashes and restarts, showing me that dialog all over again. If I click "skip," I can use PP as normal, it seems.

OS is macOS 15.7.1 on an M1 Max MPB.

I tried clearing my media cache and restarting but that didn't help.

[jamieclarke]

Hi @tonywithasony - 

We are sorry for the troubles you are encountering. We understand where our oversight lies and apologize to the users encountering this frustrating scenario. Rest assured that we are preparing a patch for 25.6 and will release it as soon as possible.In the meantime, we recommend uninstalling 25.6 and reverting to the stable 25.5 release.

In the Creative Cloud Desktop app, click the Apps tab in the sidebar.
Locate the Premiere Pro box, then click the three dots in the lower left corner of the panel.
Select Other versions, and from the list, choose Premiere Pro (25.5).

If you’ve enabled the masking feature in 25.6, you’ll also need to clear out some preference data before reinstalling:
Remove the 25.0 Preferences Folder

• Windows: C:\Users\<YourUserName>\AppData\Roaming\<AppName>\Preferences\25.0
• macOS: ~/Library/Preferences/<AppName>/25.0

You can safely delete the entire 25.0 folder.  

Please note that deleting the preference folder will reset all your preferences. 

We will update you as soon as the fix becomes available

[R Neil Haugen]

Thanks for the quick reply, Jamie!

[R Neil Haugen]

From staffer Jamie Clarke, the team is aware that the 25.6 version has an issue where it requires upgrading, and he suggests reverting BACK to 25.5 at this time.

[Stan Jones]

@Srfaye327,

Does 25.6 want to convert your 25.5 projects? Here's the staff response Neil refers to.

https://community.adobe.com/t5/premiere-pro-discussions/25-6-must-convert-projects-from-25-5-version...

I still don't have the option for 25.6, but in the Beta 25.6, when you enabled masking, the project FILE type increased (to 44), and your old projects needed to be converted, and your new/converted projects could no longer be opened in the release version.

I wonder if that is holding true here. Since you did not enable masking, perhaps you're still on the 25.5 file version (43). 

Stan

[Srfaye327]

Yes, PP did want to convert my project!

[Christiaan1]

Yesterday evening, here in Europe, I could download 25.6. It was NOT the beta.
When I installed it and started the program, it asked me if I want to use the new AI Masking tool.
Then my projects would be converted to 26.0 and are not backwards compattible.

So it looks like the masking tool has been gone to the stable release in 25.6. But I can not find official news on that. Which I think is strange.

Is everything going as it should?

[Christiaan1]

[Piotr Gardecki]

I'll try to power through it for now — hopefully they'll fix it soon.

[Piotr Gardecki]

Unfortunately, I gave up — even export stopped working, so I'm rolling back to the previous version.

[CYRKLAF.EU36872083wt9s]

Hi,
Today I created a new project in Adobe Premiere. I cut a film about 2 hours long, turned off AP, came back, turned AP back on, and unfortunately, I can't open the project because it says the project was created in a newer version, but I have the latest one...

The second problem is that when I select a section of the film in AP and click "Replace with After Effect Composition," it opens AE and creates a new composition. The composition time is correct, but the audio and video are missing.

How can I fix this? I'm currently unable to work in AP or AE, and I won't be editing the film from scratch in the older version because I've invested a lot of time.

[jamieclarke]

Hi @Xhr1stt @CYRKLAF.EU36872083wt9s - 

Please uninstall 25.6 and continue to use 25.5

In the Creative Cloud Desktop app, click the Apps tab in the sidebar.
Locate the Premiere Pro box, then click the three dots in the lower left corner of the panel.
Select Other versions, and from the list, choose Premiere Pro (25.5).

Sorry for the frustration.

[CYRKLAF.EU36872083wt9s]

I did downgrade, but now I have: