質問
HOW TO I GET ANY FORM OF HELP FROM ADOBE FOR CAPTIVATE?. IS THERE NO SUCH THING AS CUSTOMER SERVICE?
Hello
In 2019 I bought an Adobe Captivate licence Version 11 for MAC
I recently (Aug 2022) upgraded my MAC Operating System to Monterey 12.5.1.
Adobe Captivate did not work so I uninstalled it and binned it using the installer.
I then logged into my Adobe Account and downloaded the link to my licence I purchased in 2019.
The Captivate_2019_LS21 file installed properly on my computer; the other two downloads ie Adobe Elearning Assets and Captivate 2019 Neo Content did no install. Error message - can’t find file location.
My main problem is that when I launched Adobe Captivate after installation it defaults to a "Sign up for a 30 day trial” page or buy. It does not register my original licence I bought in 2019 despite the fact that I went into my account and downloaded the link from my bought product page. At no point was I asked for my serial number. It just defaults to sign up for a 30 trial offer then subscription and I cannot proceed from that point onwards. I closed all Adobe applications before installing and I signed into my Adobe account using the email that I used to buy the product in 2019 so there is not an issue with incorrect email account.
Firstly, How do I get around the above problem.
Secondly there is the issue of the other two downloads not installing.
Thank you for your help.
Sherry Cuttler
AdChoices