I want to make a complaint - wish I never bought Captivate

Report · Oct 22, 2015

Adobe customer support is nonexistent.

I need techical assistance, and in the forum no one answers, the live chat doesn't work and the provided phone number is not available for my country.

It's like I'm in a desert.

There isn't even an email where to send a complaint.

I never thought a company such as Adobe would have such unconcern and disrespect for their clients.

I hope a large number of people see this message so they know what they can count on when buying Adobe products, in this case Adobe Captivate.

Report · Oct 22, 2015

I am not working for Adobe, I spent a lot of time trying to help out other users on this forum just for free. This is indeed a user forum, not staffed by paid people from Adobe.

Looking at your profile, you only posted one question on this forum. I couldn't reproduce the issue you were talking about, which is probably also the case for other users helping on this forum. If your conclusion is that "in the forum no one answers" that is your personal opinion but certainly not the opinion of the majority of the users here. Complaints have to be addressed to Adobe, not to us. You are insulting people that offer free time to other Captivate users, thanks for your insult

Report · Oct 22, 2015

You probably didn't understand what I stated above. If you read carefully, you would see that I do want to address to Adobe, but this is the only channel that is available.

Chat doesn't work, neither phone, not even an email is provided so I can reach Adobe support.

So, in your opinion, what I should do? Be resigned with the situation, without trying to solve the problem? Interesting.

I wrote the post hoping that someone from Adobe Staff would see it, since I don't have any other means of contacting someone from Adobe.

Do you understand now?

As for the question I've made and no one answered, it is this.

https://forums.adobe.com/thread/1984954

Now, if you want to be offended because I'm trying to draw attention to a problem, be my guest.

Report · Oct 22, 2015

Hi there

Not trying to add fuel to the fire here, but that post was only made yesterday. So after only one day you are concluding that you are being ignored?

You also seemed to have discovered on your own that it's only happening in one specific browser. Google Chrome.

Additionally, you offered no other information that others might need to know in order to try and assist. For example, what type of project is it and what is the output? Is it HTML 5? Is it Responsive HTML 5? Is it Flash SWF? Is it an EXE file?

While I'm sure it's important to you, the coloring of the buttons that you point out isn't really what others might consider a "show stopper". Does the project seem to function properly in all other ways?

Cheers... Rick

Report · Oct 22, 2015

Yes, it was posted yesterday, but as you should have also noticed, if posts are not answered in the same day, they eventually scroll down and are forgotten. After all, had I not written this new post, you wouldn't even seen it, right? And, as I said, I have a deadline to meet.

I'm using Captivate 8.1 with Windows 10 (and only yesterday reading some posts I found out that users shouldn't have upgraded to Windows 10. But this was a post from a member, not an official statement from Adobe, which reveals again a certain unconcern from Adobe).

I'm publishing to HTML5 and it is responsive.

The project seems to be functioning ok, apart from being very slow when saving, or changing the size or font of the text, and other actions, but I'm used to that.

Aesthetically, the playbar appearance really make a big difference, and I would like to find a solution for that.

But right now, I'm just to stressed with all this, maybe I leave it like that.

But thanks for your answer.

Report · Oct 22, 2015

One thing that could prove helpful would be for you to file a Bug report. Each of these that is submitted goes before the eyes of the development team.

Click here to visit the bug report page

While it's no guarantee that they would contact you about it, occasionally they will if they have a question or possibly a workaround for you.

Worth a shot... Rick

Report · Oct 22, 2015

Ok thank you.