LMS error for HTML5 course

[innaSF]

I have a (Captivate 9) SCORM HTML5 course that I uploaded to my LMS. Upon testing it, the course plays, but there is the following error popup each time:

I've been playing with the settings both on my Captivate file and in my course within the LMS for weeks, but it is persistently there.

Any advice?

Thank you, Inna

[RodWard]

This error is saying that the Captivate file cannot connect to the SCORM API to communicate with your LMS.

Have you tried uploading the same SCORM zip files to SCORM Cloud to test whether it has difficulties communicating with that LMS?

If not, I recommend you do so.  I encountered this same issue a couple of weeks ago and it turned out to be the LMS that was at fault, not my Captivate module.

[innaSF]

Thank you for the suggestion! I just did and got no such popup error!

The trouble will now be convincing my LMS folks that it's their fault... Do you recall what your LMS issue was in the end?

Thanks again.

[RodWard]

It was something about the way the LMS Administrator had chosen to load the SCORM module.  I was on the other side of the world, so there was no way to watch the process.