Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[DaveH5]

Sorry, I don't know anything about how to do this sort of thing on a Mac, I've never used one.

I would actually be very surprised indeed if you can have two versions of the Desktop app installed at the same time.

I guess the 'nuclear option' would be to uninstall the Desktop app completely to enable you to run Muse.

Muse will run perfectly happily without it.

You will probably get an error message when you try to uninstall it, saying that you can't as you have CC apps which need it. In that case, you will have to use the uninstaller program to do it.

See here.

[kglad]

@AadV24 

if you have adobe apps, other than muse, that you need to use at a particular time, you should leave your adobe processes running.  if there's a time when the only adobe app you need is muse, that's the time you can use DaveHS's work-around.

try an easier and slightly different work-around first.  open the cc desktop app, click help, click sign out.  then open muse.

if that fails, open the cc desktop app and suspend sync.  then exit (file > exit) the cc desktop app.  then terminate the adobe processes.

[AadV24]

Thx the first option didn't work. Going to try the second. But what axactly do yoy mean with then exit (file > exit) the cc desktop app. Just closing it?

And many thanks the both of you for your kind help.

[kglad]

you should exit/quit cc, not just close the app. ie, with cc desktop app open, at top left of your screen is "creative cloud", click that > click quite creative cloud.

[AadV24]

You mean signing out. Excuse me very much but I stil do not exactly understand what you mean by 'exit'.

[kglad]

signing out is the first option i suggested.

[AadV24]

Oh I see. Thanks very much. I didn't see this comment initially. Due to inexperience with the community interface I guess. And my Mac interface is in the Dutch language. Althoug the Word 'Quit' is relevant. It didn't work unfortunately. Happy to know that the issue is under the attention of Adoby in another topic aswel. Hope they wil fix it. But schould be very happy and over the moon if I can solve this with help of the community and people like youreself.

Kind Regards

Aad

[kglad]

so, you quit the adobe cc desktop app, then terminated the adobe processes in activity monitor and still saw the processes re-start without any action on your part?

[AadV24]

Exactly.

[AadV24]

Yes...

[AadV24]

Many Adobe files keep poping up and coming back in the activity terminator app after closing them down. 

[michaelk28355937]

Hi kglas, i closed all - and really all - Adobe apps via the task manager, logged out of the CC completely and tried to start Muse again. No success! An Adobe screen popped up immediately, prompting me to log in to CC. After logging in, the CC Updater appeared immediately and displayed three updates (Photoshop etc.). When I started Muse, the Muse environment appeared, but only the top menu entries, no palettes or windows etc.. And all this for a maximum of 2 seconds. That was it. After that everything disappeared again. So none of the suggestions worked. At least not for me (WIN 10). Thanks for the support, though.

[kglad]

don't end processes and then quit the cc desktop app.  quit the app and then end the processes.

[michaelk28355937]

Hi kglad, many thanks for the quick support! I just did it as you suggested, the result was identical. The Muse screen appeared for two seconds, then Muse closed again. Immediately afterwards, the CC update popup appeared, indicating 3 new updates. I even deactivated all Adobe apps in the autostart menu. So the system boots up without Adobe Apps activated. Too bad ...

[kglad]

is muse listed as an installed app in the cc desktop app?

[michaelk28355937]

Yes, it is listed.

[kglad]

okay, that's what's causing the cc desktop app to restart after trying to start muse.

in that case, leave the cc desktop app running.  use activity monitor to terminate one or two adobe processes and then start muse.  if that fails, try a different one or two processes to terminate.  ie, you're trying to find the processes that interfere with muse, but still allow the cc app to run.

[michaelk28355937]

Hi kglad, thanks again for another propoesal! I have now tried every conceivable combination (while the CC app was running) - it didn't work. Attached screenshot with active applications of the task manager.

As you suggested, I closed one Adobe task, then two, then three, then all - the result was always the same: the Muse interface showed up very briefly for about 2 seconds, but without palettes and windows, just the main menu bar at the top of the screen (screenshot attached).

By the way, the task manager shows Muse as active after starting (see screenshot), but you cannot access the application.

It's still Christmas, I'm sure I'm not the only one who would be happy about a CC update with working Muse software as a "present". Can you hear me at Adobe?

[AadV24]

Hi, I also tried the same proposals. The same outcome. Hope indeed that Adobe is listening and doing something about it. Thx @kglad.

[kglad]

end all adobe processes

go to the startup tab and disable all processes from starting

restart your computer

retry opening muse.

[georhansc11014805]

i get same thing, cc app closed, startup apps disabled , processes ended. when i startup adobe muse opens blank page with menu for a few seconds and shuts down . and ... cc app opens again with some process . i guess muse triggers these processes to start again . hopefully a easy adobe cc app update fixes this issue. cant belive they broke adobe muse. 

[DaveH5]

Strange, I've never seen the CC Desktop app open up when I run Muse with everything else closed.

What I do see is a sign-in notice, which I would expect.

I then put the login information in, and Muse loads. It also opens my browser on my Adobe account page, which I leave open just in case closing it causes problems with Muse.

You are using Muse's own shortcut to run it, I assume?

[kglad]

@DaveH5 

is muse shown as installed in your cc desktop app?

[georhansc11014805]

of course as one of the installed apps on the creative cloud app 

[DaveH5]

@DaveH5 

is muse shown as installed in your cc desktop app?

By @kglad

Sorry, I only just saw this, most of the notification e-mails from this forum go straight into my ISP's spam filter for some reason!

Yes, Muse is in my list of installed Adobe apps on CC Desktop.