Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[VOworks]

Here's the answer... https://www.youtube.com/watch?v=-xfFSRdrUao

[natashax4]

But what happens when you plug back in internet and shut down. You have to do this every single time you open Muse?

[kglad]

no one has reported disabling wifi as needed except @LynnPearson222 and that video.

[natashax4]

Yeah, unplugging does nothing. Sadly.

[astridkatze]

You have to start this wa every time.

[kglad]

@astridkatze 

what's wa?

[CGI619]

I've been testing it.  (disconnect from internet, end all Adobe programs in the taskmanager, Muse will open)
I've reconnected to the internet after opening Muse.  So far, so good.  Everything seems to be working properly.
After closing Muse while connected to the internet, Muse refuses to open again.

[Images et mots]

Le problème vient de la dernière version mise à jour du CREATIVE CLOUD. Il faut aller dans les applications et cliquer pour le désinstaller, la requêtre "réparer" apparait, cliquez dessus et tout redeviendra normal... 😉

[natashax4]

No, that is not the problem. That is the only way to open the program but not FIX the problem. Also is it not a conventional way to continue to use the program we have all been paying for.

Non, ce n'est pas là le problème. C'est la seule façon d'ouvrir le programme sans résoudre le problème. Ce n’est pas non plus une manière conventionnelle de continuer à utiliser le programme pour lequel nous payons tous.

[michaelk28355937]

I downloaded the new Creative Cloud update today (12/1/2024) with great anticipation. However, I was bitterly disappointed. Adobe has obviously not taken care of the proper functioning of Muse in any way. Despite the CC update, the Muse problem still exists. So even now, after the latest CC update, Muse can only be started via cumbersome detours. Yes, Adobe is letting its customers down. At least those customers who dutifully pay their monthly fees for Muse. How sad ...

[kglad]

i don't know if adobe is working on this, but if they are, you should expect it would take, at least, 2 months after the first reports of problems, for a fix to be released.

i do know this has gotten the attention of adobe employees.

[DaveH5]

I downloaded the new Creative Cloud update today (12/1/2024) with great anticipation. However, I was bitterly disappointed. Adobe has obviously not taken care of the proper functioning of Muse in any way. Despite the CC update, the Muse problem still exists. So even now, after the latest CC update, Muse can only be started via cumbersome detours. Yes, Adobe is letting its customers down. At least those customers who dutifully pay their monthly fees for Muse. How sad ...

By @michaelk28355937

There is no recent update to CC Desktop as far as I can see, it's still 6.1.0.587, the first version to have the problem with Muse. Don't be misled by the app telling you there's an update when you run it, that is usually just an update to the content of the home screen, not an actual app update.

It it's an actual app update, the app will close and re-open to install it.

[tonimarconi]

buon giorno a tutti, anche a me non si non funziona più! 

ho fatto cme avete scritto, son andato su task manager e ho terminato tutti i servizi Adobe e Cloud, lancio Muse, arriva fino a caricare l'interfaccia e poi si chiude!!

Dove sto sbagliando??

grazie

[tonimarconi]

good morning everyone, it doesn't work for me either!

I did as you wrote, I went to task manager and finished all the Adobe and Cloud services, I launched Muse, it loaded the interface and then closed!!

Where am I doing wrong??

Thank you

[kglad]

@tonimarconi 

try the repair solution or see if an internet disconnect works for you.

[tonimarconi]

ciao, ho provato a scollegare il pc da internet, ma non si avvia!

Farò come ho fatto per quasi tutti gli altri miei siti: faccio sito nuovo su webflow!

il tempo che perdo a provare a farlo funzionare lo impiego a farne uno nuovo!!

grazie comunque!

continuerò a seguire il blog, magari più avanti salta fuori qualcosa

ciao

[kglad]

@tonimarconi 

understoood. hopefully an adobe cc desktop update will be coming within the next few months that fixes this issue.

[mrt34278277]

Bonsoir,

Pour ma part, sous Windows 11, désinstallation totale de l'application de bureau Adobe Creative Cloud avec l'outil suivant :

https://helpx.adobe.com/fr/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Ne pas oublier de remplacer les deux fichiers suivants (Photoshop vers Muse) :

• PlugPlugOwl.dll
• VulcanMessage5.dll

Lancer Adobe Muse : ok !!

Bien à vous.

[saraz943607]

I have been having the same problem as the rest of you. The "repair" trick didn't work for me. I am fine with disabling services, but need to know which ones they are. I can only see two labeled Adobe. I am running Windows 11 and was using Muse just fine until the creative cloud update in December. I restored my system from a system image and postponed updates, but this week I had to completely re-install my computer from scratch because of something another program had done that was causing it to freeze every time I used the computer, no matter what I was doing at the time, and now I can install Muse, but can't get it to open. I've been in chat with Adobe three times today and am getting really tired of being told the problem is with Muse, which was running fine before. Muse didn't change. Creative Cloud did. This is one of the reasons I am trying to find other solutions from other publishers, but right now I have two sites that are almost complete and I have 7 years' worth of work invested in all of this. I know I will have to convert all five sites soon, but really need to be able to use Muse right now.

[kglad]

all adobe processes need to be stopped.

https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

[saraz943607]

Thanks for that link. However, in looking at it, I think what I am going to have to do is let go of my attachment to Muse, do a deep dive into learning WordPress and Elementor, and convert everything to that format in a staging environment (which I have to learn how to do, as well) and go on with my life. I don't mind turning off processes temporarily, but am not clear how one turns them back on so I can use my other Adobe apps (I use several), unless they automatically restart after the computer is restarted or re-booted. Now that WordPress and Elementor use containers, it looks like it's easier to create responsive, attractive sites than it was before.

[kglad]

you would just restart or reset your cc app.  or just open one of your (non-muse) cc apps

[natashax4]

I tried them late last year and they are not secure. I had one of my sites hacked within weeks because of Elementor. Just FYI.

[saraz943607]

@natashax4How do you know your site was hacked because of Elementor? From the little I know so far, ANY plugin can be vulnerable and all plugins need to be kept up to date. Also, the hosting configuration and whether you use a CDN or not are also factors. There are also plugins that claim to increase security. I am just learning about all of this, so any info you can provide would be greatly appreciated. I have concluded I HAVE to move on from Muse, which is what was pointed out last year when Adobe cut the connection to Typekit and we all had to move to self-hosted web fonts. I was able to continue using Muse by doing that, but this latest move by Adobe (updating Creative Cloud and refusing to fix the problem that update created with opening Muse) has made it clear that I need to find another solution and do so now.

[natashax4]

I know because it was the only site on Wordpress with that plug in. Not that I need to explain further but a week afterwords an entire email and article online came out about Elemetor having large areas that could be exployted by hackers. 

While Wordpress/Elem is an avenue you will have to stay on the it EVERY SINGLE day updating your plug ins or you will end up getting hacked. I do not have that kind of time.

I ended up over at VEV. Love them and they are very much as close as you can get to Muse with full creative control including block by block building.