Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[tonimarconi]

buon giorno a tutti, anche a me non si non funziona più! 

ho fatto cme avete scritto, son andato su task manager e ho terminato tutti i servizi Adobe e Cloud, lancio Muse, arriva fino a caricare l'interfaccia e poi si chiude!!

Dove sto sbagliando??

grazie

[tonimarconi]

good morning everyone, it doesn't work for me either!

I did as you wrote, I went to task manager and finished all the Adobe and Cloud services, I launched Muse, it loaded the interface and then closed!!

Where am I doing wrong??

Thank you

[kglad]

@tonimarconi 

try the repair solution or see if an internet disconnect works for you.

[tonimarconi]

ciao, ho provato a scollegare il pc da internet, ma non si avvia!

Farò come ho fatto per quasi tutti gli altri miei siti: faccio sito nuovo su webflow!

il tempo che perdo a provare a farlo funzionare lo impiego a farne uno nuovo!!

grazie comunque!

continuerò a seguire il blog, magari più avanti salta fuori qualcosa

ciao

[kglad]

@tonimarconi 

understoood. hopefully an adobe cc desktop update will be coming within the next few months that fixes this issue.

[mrt34278277]

Bonsoir,

Pour ma part, sous Windows 11, désinstallation totale de l'application de bureau Adobe Creative Cloud avec l'outil suivant :

https://helpx.adobe.com/fr/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

Ne pas oublier de remplacer les deux fichiers suivants (Photoshop vers Muse) :

• PlugPlugOwl.dll
• VulcanMessage5.dll

Lancer Adobe Muse : ok !!

Bien à vous.

[saraz943607]

I have been having the same problem as the rest of you. The "repair" trick didn't work for me. I am fine with disabling services, but need to know which ones they are. I can only see two labeled Adobe. I am running Windows 11 and was using Muse just fine until the creative cloud update in December. I restored my system from a system image and postponed updates, but this week I had to completely re-install my computer from scratch because of something another program had done that was causing it to freeze every time I used the computer, no matter what I was doing at the time, and now I can install Muse, but can't get it to open. I've been in chat with Adobe three times today and am getting really tired of being told the problem is with Muse, which was running fine before. Muse didn't change. Creative Cloud did. This is one of the reasons I am trying to find other solutions from other publishers, but right now I have two sites that are almost complete and I have 7 years' worth of work invested in all of this. I know I will have to convert all five sites soon, but really need to be able to use Muse right now.

[kglad]

all adobe processes need to be stopped.

https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html

[saraz943607]

Thanks for that link. However, in looking at it, I think what I am going to have to do is let go of my attachment to Muse, do a deep dive into learning WordPress and Elementor, and convert everything to that format in a staging environment (which I have to learn how to do, as well) and go on with my life. I don't mind turning off processes temporarily, but am not clear how one turns them back on so I can use my other Adobe apps (I use several), unless they automatically restart after the computer is restarted or re-booted. Now that WordPress and Elementor use containers, it looks like it's easier to create responsive, attractive sites than it was before.

[kglad]

you would just restart or reset your cc app.  or just open one of your (non-muse) cc apps

[natashax4]

I tried them late last year and they are not secure. I had one of my sites hacked within weeks because of Elementor. Just FYI.

[saraz943607]

@natashax4How do you know your site was hacked because of Elementor? From the little I know so far, ANY plugin can be vulnerable and all plugins need to be kept up to date. Also, the hosting configuration and whether you use a CDN or not are also factors. There are also plugins that claim to increase security. I am just learning about all of this, so any info you can provide would be greatly appreciated. I have concluded I HAVE to move on from Muse, which is what was pointed out last year when Adobe cut the connection to Typekit and we all had to move to self-hosted web fonts. I was able to continue using Muse by doing that, but this latest move by Adobe (updating Creative Cloud and refusing to fix the problem that update created with opening Muse) has made it clear that I need to find another solution and do so now.

[natashax4]

I know because it was the only site on Wordpress with that plug in. Not that I need to explain further but a week afterwords an entire email and article online came out about Elemetor having large areas that could be exployted by hackers. 

While Wordpress/Elem is an avenue you will have to stay on the it EVERY SINGLE day updating your plug ins or you will end up getting hacked. I do not have that kind of time.

I ended up over at VEV. Love them and they are very much as close as you can get to Muse with full creative control including block by block building.

[saraz943607]

@natashax4Thank you for that information. I checked out VEV and it doesn't seem like the right approach for my kind of content or design. I am new at this, but every plugin I have installed or which came preconfigured from my hosting account (a total of 7 so far) has an "enable autoupdate" option, so if you don't want to watch things every day, that could be one solution. However, I have already learned that some plugins can affect functionality, so I do not intend to let anything autoupdate except WordPress itself, through the Softaculous script that installed it. I will be in there every day anyway, and if a plugin needs updating, there's an alert in the plugins folder. I want to be able to run a manual backup before I update anything, just in case the update breaks something.

I looked into BLOCS that someone else mentioned in this thread and it's only for Macs, so I can't use that, either. I made the decision to go with an Optimized WordPress installation (includes LiteSpeed Cache and Quic.cloud CDN) in a hosting environment that meets my needs. It has 24/7 tech support by phone, and I think that if I am proactive in handling the plugins and do regular backups, their aggressive security measures should be enough for me.

I'd like to get away from Adobe altogether, but I'm heavily dependent on Acrobat, InDesign, Photoshop, and Illustrator for my print and web publishing, so I'm stuck with them for those. I waited four years for Muse to mature (I was using a simple HTML product before then) and then two years after I started using it, they announced the EOL. However, it wasn't until they cut off the Typekit connection that I had any problems, but I made it through that crisis. However, now their refusal to fix this problem with this latest Creative Cloud update pushed me past my limits of tolerating their insensitivity to their subscribers' needs and I made the decision to move on.

In addition, while I was looking around at how speed affects SEO performance, I did a few speed tests on my existing Muse-generated site and discovered that, among other things, the CSS was using old prefixes and the self-hosted web fonts were "overweighted" (which I think means too heavy).  So now I am even more convinced that I am making the right move in moving away from Muse once and for all. Yes, Muse did what I wanted to do, in a way that didn't require me to become proficient at coding, and it still gave me a beautiful responsive site. But times have changed and there are other ways of doing this that are more appropriate for my needs right now.  I probably should have moved on sooner, but was so close to finishing what I was doing (all static sites), I resisted having to learn something else. However, when it became evident it was time to start a blog, that pushed me into the WordPress world, and I'm just going to re-create the static pages in WordPress once I become proficient with it.

[santiago p · Accepted solution]

hola esta es la solución a este problema 

https://community.adobe.com/t5/creative-cloud-services-discussions/solution-2024-adobe-muse-not-open...

[saraz943607]

I assume you are talking about a PC because of the x86 folder. Has anyone else tried this?

[Ribit]

Yes I have and it works AOK

[DaveH5]

hola esta es la solución a este problema 

https://community.adobe.com/t5/creative-cloud-services-discussions/solution-2024-adobe-muse-not-open...

By @santiago p

Yes, this works perfectly, and thank you so much @santiago p for finding it and telling us!

I did wonder whether it was just one part of CC Desktop which was causing the issue, and whether it could be identified and disabled.

As far as I can tell, CC Desktop still works fine with that file disabled.

Just to recap here, the file that needs to be renamed to disable it is, on Windows, in the

C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC folder.

It's called AdobeIPCBroker.exe.

I disabled it the way I usually do when disabling a file, by putting a tilda in place of the middle character of the file extension, making it AdobeIPCBroker.e~e.

Any other change will work just as well though.

This is much easier than the other methods we've been using!

I'm afraid I don't know where that file is on a Mac, but it's presumably the same file so can just be searched for.

Cheers, Dave.

[kglad]

p.s. AdobeIPCBroker.exe is used by adobe cc to facilitate communication among its various parts.

[PunkPea Studios]

:). Awwesome works many thanks

[danielc39408068]

I'm on the latest version of macOS Sonoma at the time of this writing, version 14.2.1. The repair creative cloud trick worked for me. If it is not working for you, remember that you must OPEN Adobe Muse. WHILE Creative Cloud is being "repaired". This causes the bad Creative Cloud Processes to end and not interfere with Muse opening on its own. To repair creative cloud on a Mac, go to Finder > Applications > Adobe Creative Cloud  > Uninstall Adobe Creative Cloud. Click on that and it will give you the option to "Repair". Open Muse while the repair is happening, not after it has completed.

I can also confirm this works on MacOS Monterey. 

[kglad]

@danielc39408068 

thanks for another confirmation 

[saraz943607]

Well, it still didn't work for me. Muse went further in opening, but when it was finally open, it just spontaneously shut down again. I tried both approaches to disabling AdobeIPCBroker (changing its name and/or putting a tilde in the extension), but for some reason, it just won't stay open on my computer. I also rebooted, to see if that helped, but it didn't. I tried putting in the old hack (three dll files) and that made things worse.

I'm glad the rest of you had success. I'm still going to have to move on from Muse, like it or not.

[kglad]

@saraz943607 

timing is important.  rename the file and then immediately open muse.

[saraz943607]

Are you saying that this is only a temporary fix and has to be repeated each time you want to run Muse? It doesn't stay fixed?