Muse not running after Creative Cloud Desktop app update

[DaveH5]

After the latest update to version 6.1.0.587 my copy of Adobe Muse will no longer open.

It partially loads, and then just closes.

In the Windows 10 logs I'm seeing -

Application: Muse.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 0000000000DEE917

Followed by -

Faulting application name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Faulting module name: Muse.exe, version: 2018.1.1.6, time stamp: 0x5d3ed771
Exception code: 0xc0000005
Fault offset: 0x000000000060e917
Faulting process ID: 0x3150
Faulting application start time: 0x01da33a19cf3e497
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Report ID: 8266414e-2cfd-4801-b0e4-a5257678bd62
Faulting package full name:
Faulting package-relative application ID:

Anyone any idea why this is happening?

I have uninstalled and reinstalled Muse and that makes no difference.

This is a big problem as I need to update one of my Muse websites.

And please, DON'T just tell me that Muse is now unsupported and obsolete and I should be using something else, I'm well aware of that!

I have carried on using Muse until I can find something better, which I haven't yet, and it has always worked fine up until now.

I haven't knowingly made any changes which would prevent it from working, so why has it suddenly apparently failed?

Thanks, Dave.

[michaelk28355937]

Hi kglad, many thanks for the quick support! I just did it as you suggested, the result was identical. The Muse screen appeared for two seconds, then Muse closed again. Immediately afterwards, the CC update popup appeared, indicating 3 new updates. I even deactivated all Adobe apps in the autostart menu. So the system boots up without Adobe Apps activated. Too bad ...

[kglad]

is muse listed as an installed app in the cc desktop app?

[michaelk28355937]

Yes, it is listed.

[kglad]

okay, that's what's causing the cc desktop app to restart after trying to start muse.

in that case, leave the cc desktop app running.  use activity monitor to terminate one or two adobe processes and then start muse.  if that fails, try a different one or two processes to terminate.  ie, you're trying to find the processes that interfere with muse, but still allow the cc app to run.

[michaelk28355937]

Hi kglad, thanks again for another propoesal! I have now tried every conceivable combination (while the CC app was running) - it didn't work. Attached screenshot with active applications of the task manager.

As you suggested, I closed one Adobe task, then two, then three, then all - the result was always the same: the Muse interface showed up very briefly for about 2 seconds, but without palettes and windows, just the main menu bar at the top of the screen (screenshot attached).

By the way, the task manager shows Muse as active after starting (see screenshot), but you cannot access the application.

It's still Christmas, I'm sure I'm not the only one who would be happy about a CC update with working Muse software as a "present". Can you hear me at Adobe?

[AadV24]

Hi, I also tried the same proposals. The same outcome. Hope indeed that Adobe is listening and doing something about it. Thx @kglad.

[kglad]

end all adobe processes

go to the startup tab and disable all processes from starting

restart your computer

retry opening muse.

[georhansc11014805]

i get same thing, cc app closed, startup apps disabled , processes ended. when i startup adobe muse opens blank page with menu for a few seconds and shuts down . and ... cc app opens again with some process . i guess muse triggers these processes to start again . hopefully a easy adobe cc app update fixes this issue. cant belive they broke adobe muse. 

[DaveH5]

Strange, I've never seen the CC Desktop app open up when I run Muse with everything else closed.

What I do see is a sign-in notice, which I would expect.

I then put the login information in, and Muse loads. It also opens my browser on my Adobe account page, which I leave open just in case closing it causes problems with Muse.

You are using Muse's own shortcut to run it, I assume?

[kglad]

@DaveH5 

is muse shown as installed in your cc desktop app?

[georhansc11014805]

of course as one of the installed apps on the creative cloud app 

[DaveH5]

@DaveH5 

is muse shown as installed in your cc desktop app?

By @kglad

Sorry, I only just saw this, most of the notification e-mails from this forum go straight into my ISP's spam filter for some reason!

Yes, Muse is in my list of installed Adobe apps on CC Desktop.

[georhansc11014805]

yeah i am using the shortcut on the desktop it creates, anything different than running the actual exe file ?

[michaelk28355937 · Accepted solution]

georhansc,

i found the following: Kudos to Adam Mehlhaff from the Adobe Muse Support forum on facebook. In fact, the method he suggested was the only one that worked besides other proposals and I was able to launch Muse, make changes to my pages and upload the updated pages. At first I was a bit skeptical as Adam is on WIN 11 and I am on WIN 10, but it worked perfectly. This is certainly not a permanent solution, but at least I was able to start Muse and make the urgent changes. How did I do? I went to the app directory using the Windows Start menu via Settings. There I selected the Adobe Creative Cloud app, clicked on the app with the left mouse button, then selected “Uninstall”. After a short time a new dialog appeared in which I had the option to click on "Repair". I did this and immediately clicked on the Muse program icon right after clicking the “Repair button”. Et voila: Muse starts as usual! The triggered repair process probably reinstalls the CC app from scratch, but everything worked. At least for me! 🙂

[Varachaud]

Lucky you.

i dit exactly like you said but it doenst works with me...  so sad 😞

[DaveH5]

georhansc,

i found the following: Kudos to Adam Mehlhaff from the Adobe Muse Support forum on facebook. In fact, the method he suggested was the only one that worked besides other proposals and I was able to launch Muse, make changes to my pages and upload the updated pages. At first I was a bit skeptical as Adam is on WIN 11 and I am on WIN 10, but it worked perfectly. This is certainly not a permanent solution, but at least I was able to start Muse and make the urgent changes. How did I do? I went to the app directory using the Windows Start menu via Settings. There I selected the Adobe Creative Cloud app, clicked on the app with the left mouse button, then selected “Uninstall”. After a short time a new dialog appeared in which I had the option to click on "Repair". I did this and immediately clicked on the Muse program icon right after clicking the “Repair button”. Et voila: Muse starts as usual! The triggered repair process probably reinstalls the CC app from scratch, but everything worked. At least for me! 🙂

By @michaelk28355937

Thanks very much for that, that's really useful!

If you try to modify Creative Cloud from the 'Programs and Features' dialogue in the Windows Control Panel, it just tells you that you can't as there are apps installed that rely on it.

Doing it by the other route you outline works fine.

What's happening I suspect is that when you hit 'repair' it immediately shuts down the CC processes and then downloads and reinstalls the app, and during that operation you can run Muse, but it's only a very narrow window in which to do it.

Another good workaround though, and it has the advantage that as soon as they fix the problem you will get the new version.

Cheers, Dave.

[cc236588054]

This method worked here! I use the updated Mac in Sonoma.
I went to Finder -> Applications -> Adobe Creative Cloud -> Uninstall Adobe Creative Clous -> Click on "Repair" and then opened Adobe Muse. The program opens perfectly and I was able to update everything.

[kglad]

thanks for that confirmaton @cc236588054 

[AadV24]

Did the method suggested from the Facebook forum, uninstal the ACC desktop app and repair and it worked. MU works as it should. I'm over the moon. So many thanks to everybody who contributed and that this forum exists.

regards,

Aad

[kglad]

@AadV24 and others, 

start the os uninstall, but don't uninstall: select repair and immediately start muse while the repair is taking place.

you'll need to do that each time you want to start muse unless adobe "fixes" the cc desktop app.

[AadV24]

Did just that and it works. Thanks. And yes I understand that I have to do this everytime when I need Muse to do its thing. I ecpect Adobe to fix this bug.

thanks anyway for your reaction.

[kglad]

@AadV24 

no problem.

[georhansc11014805]

I tried this method but on windows 10 (pc)  not mac , when you go to uninstall adobe creative cloud app and then hit repair it only tries to repair the actualy adobe creating cloud app , doesnt allow to repair individual apps.  you are on a mac? thanks 

[kglad]

@georhansc11014805 

yes, that's expected during the time that repair is occurring, the cc desktop app is disabled and allows muse to open.

[georhansc11014805]

wow!! ok i hit repair and during the uninstall  , when its doing the repair i ran muse and it loaded!! you are correct . its working now  doing it this way . until hopefully we get a fix. nice work around , just gotta do this for now every time until we get a fix. appreciate your help on this immensly !!!!  to be clear this is how it works exactly on my end: 

click on uninstall creative cloud app

click on repair,

when its doing the repair process the creative cloud app icon on taskbar dissapears ( i guess its removed the app, stopped the process, etc.) and immediately i click on muse and it opens it .  

this worked!!