Can't install - says Javascript is disabled

Forum|Forum|3 years ago
December 15, 2022
3 replies
1653 views

Win 10 Desktop

Hi there,

I'm trying to install Photoshop and it won't as it says Javascript is disabled (see attached screenshot).

I've looked through a few threads but nothing seems to relate.

I don't think i have anything Adobe on my system - manually looked through folders and checked with autoruns and process explorer and i can't find anything related to Adobe anywhere.

I've tried logging in and starting the process with different browsers to no avail (Firefox, Edge, Chrome).

Can anyone help?

Thanks.

Windows

This topic has been closed for replies.

kglad

Community Expert

@ian01

i don't believe your screenshot shows an out of date or imcompatible browser. it indicates your default browser has javascript disabled. ie, you need to enable javascript (and cookies) in your default browser to sign into adobe.com using your cc desktop app.

you can google your default browser type and how to enable javascript and allow cookies, or designate a different default browser which probably won't have javascript disabled and allows cookies.

I

ian01Author

New Participant

Javascript is enabled. I've also tried it with all security on minimum in all 3 browsers (FF, Edge, Chrome). Tried deleting cache and cookies.

I'm not sure it's a browser issue as i've just tried again with no browser and it still throws up the same window—along with a windows error message saying no browser available.

Re: sign in using cc desktop app

What is this? Is this an additional app i have to download? I just clicked download Photoshop from my account and clicked the .exe that was downloaded. I'll have a look around.