Cannot install After Effects

[Mars2739634395cz]

I've been trying to install after effects but it literally is not letting me. I'm on PC (windows ten) and when I press the button to install it, a pop up comes up that says I can install whatever other thing along with it, and then it starts installing, but doesn't go past 5% and it just says "installation Failed" I've restarted my computer I reinstalled the creative cloud and this was happening with photoshop too but for some reason illustrator installed just fine. Is anybody else having this problem or had this problem?

[kglad]

check to see if your computer meets specs - https://helpx.adobe.com/creative-cloud/system-requirements.html

[Mylenium]

You have to provide exact systerm information and ideally the install logs before anyone can tell you why it won't work on your system.

Troubleshoot Adobe Creative Cloud install issues with log files

Mylenium

[Nancy OShea]

App installation taking too long or getting stuck:

https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

[Abambo]

Moving this from Enterprise & Teams to Download & Install.

[kglad]

(@Abambo, i think @Jeffrey_A_Wright moved from download &install to enterprise & teams, but i could be wrong.)

[Jeffrey_A_Wright]

Kglad is correct, the original poster's membership and e-mail address are managed by an organization.  The download and install forum can really only help people who have individual memberships and unrestricted access to the computer and network they are utilizing.

Moving this discussion to the Enterprise & Teams forum.