I can't found adobe XD on my subscription

[Ana Maria370060770g9v]

My company bought me an adobe creative cloud subscription and adobe XD is included in it but now I can't found it in my apps. I'm logged in the right account. Can someone help with this issue?

[kglad]

conact your admin.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop bugs">

[kevin stohlmeyer · Accepted solution]

Adobe XD is no longer available for new subscribers.

Official reply from Adobe support "Adobe XD is no longer available for purchase as a single application but will continue to be supported for existing users. "

[Ashish_Harrison]

Hi @Ana Maria370060770g9v please DM me your email address, and I will fix this issue for you. Thanks!

[kglad]

@Ashish_Harrison 

what info should we give other users that have the same issue?

[kevin stohlmeyer]

+1 on this as it's not what we've been officially told to respond to new subscribers and not what the helpx pages state...

[Ashish_Harrison]

Hi @kevin stohlmeyer @kglad you can route them to the IT Admins so they can create a support ticket from the admin console. Thanks!

[kevin stohlmeyer]

Is that strictly for Enterprise or Individual subscribers as well? This didn't sound like an enterprise subscription.

[Ashish_Harrison]

@kevin stohlmeyer only for the Enterprise customers.