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I can't found adobe XD on my subscription

New Here ,
Apr 26, 2024 Apr 26, 2024

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My company bought me an adobe creative cloud subscription and adobe XD is included in it but now I can't found it in my apps. I'm logged in the right account. Can someone help with this issue?

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correct answers 1 Correct answer

Community Expert , Apr 26, 2024 Apr 26, 2024

Adobe XD is no longer available for new subscribers.

Official reply from Adobe support "Adobe XD is no longer available for purchase as a single application but will continue to be supported for existing users. "

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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conact your admin.

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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Adobe XD is no longer available for new subscribers.

Official reply from Adobe support "Adobe XD is no longer available for purchase as a single application but will continue to be supported for existing users. "

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hi @Ana Maria370060770g9v please DM me your email address, and I will fix this issue for you. Thanks!

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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@Ashish_Harrison 

 

what info should we give other users that have the same issue?

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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+1 on this as it's not what we've been officially told to respond to new subscribers and not what the helpx pages state...

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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Hi @Kevin Stohlmeyer @kglad you can route them to the IT Admins so they can create a support ticket from the admin console. Thanks!

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Community Expert ,
Apr 26, 2024 Apr 26, 2024

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Is that strictly for Enterprise or Individual subscribers as well? This didn't sound like an enterprise subscription.

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Adobe Employee ,
Apr 26, 2024 Apr 26, 2024

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@Kevin Stohlmeyer only for the Enterprise customers. 

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