Lost acesse to my behance

[giovanna30355161chi3]

Hello I need help, I have a behance account that I can no longer access, the email I used for it, now I use for a new adobe account and I lost the old one, is this possible? The profile still exists

[Ashish_Harrison · Accepted solution]

Hi @giovanna30355161chi3, you can share the old email address with me. I will check and will update you.

Please share your email in my Personal DM; please do not post that email in the forum. Thank you!

[Nadya31570285avft]

Hi! I am experiencing the same problem, the old account exists but I cannot access it. The primary email nor the phone number is not in use anymore so I can't verify the account either. 

I created an account https://www.behance.net/nadezhda1 in 2016 and now I want to delete it because I created a new one

Please help me

[hungp70213979]

Please check mail message. Thanks!

[GarrettLandry]

Hi Ashish, I'm having a similar problem with my behance profile after I have changed employers and no longer have a business liscense with them.
I use to be able to access my portfolio with all of my personal art projects here: https://www.behance.net/garrettlandry
Now after logging in with the same credentials it takes me to a 'personal account' profile and all of my projects, appreciations, and followers are gone: https://www.behance.net/garrett-landry

 Are you able to transfer my projects over to my personal behance profile?

[Anshul_Nautiyal]

Hi @GarrettLandry ,

Thank you for reaching out. To proceed with either of these solutions, it’s essential to have access to your Business Profile. If you no longer have access, please consider contacting your previous employer—they may be able to assist with adding your personal profile as a co-owner on your behalf.

Adobe ID Management - Migrating from Business Profiles to Personal Profiles: This article provides detailed steps for migrating your projects from a business profile to a personal profile, ensuring that your work remains accessible.

Co-owning and Crediting: This guide explains how to add your personal account as a co-owner for each project, which can help preserve your project views and saves.

If you need further assistance, you can submit a support request to Behance here: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response.

Regards,

A.N

[GarrettLandry]

I tried logging into behance with my credentials, but it isn't giving me an option to select my Business Profile to migrate (i've turned off automatic profile selection).  My previous employer is unable to assist. Is there a way to completely remove this profile: https://www.behance.net/garrettlandry ? It is tied to my personal email so I can verify that profile is indeed mine and I no longer have access.
I'd like to have it taken down so I can just re-add all of my previous projects under my Personal Account now, and I'd rather not have duplicate profiles of my work on Behance to avoid confusion

[Anshul_Nautiyal]

Please submit a support request to Behance here: Behance Support Request. The support team usually responds within 24 hours, excluding weekends and holidays. Be sure to check your spam folder for their response.

Regards,

A.N

[renzovargas]

Hi Ashish,

My user was created with my email (Edited by moderator; Email removed, please refrain from sharing your personal information as this is a public forum), for more than 10 years in which I have uploaded different projects throughout my professional career.

Here is the link to my account: https://www.behance.net/renzovargas

The problem comes when today I activated a business/educational account, without fully knowing the consequences, I logged into my account and without knowing that my behance account would be lost, I entered the option “move all files to the business cloud storage”.

Without knowing the consequences of what could happen to my Behance account, which I have not been able to recover, I have already tried several times to log in with the personal and business profile, but I can not log in to my behance account as usual, it appears as if it were a new account completely from 0, this affects me greatly as I had important projects in that account.

Please, your answer.

[Mark3086043306s6]

Hi! I am experiencing the same problem, the old account exists but I cannot access it. The primary email nor the phone number is not in use anymore so I can't verify the account either

[Abambo]

Do you have the same problem with Behance?

[Mark3086043306s6]

Hi!

Yes, I have the same problem with Behance and in matter of fact that's the
account I am trying to access - https://www.behance.net/msalumaa

Best Regards,
Mark

[kglad]

@Mark3086043306s6 

maybe @Ashish_Harrison can help you, too.

[Mark3086043306s6]

@Ashish_Harrison could you help me as well, I can provide you further info in DM 

[Abambo]

@Ashish_Harrison could you help me as well, I can provide you further info in DM 

By @Mark3086043306s6

Take your chances and DM @Ashish_Harrison, but please give some context.

[Ashish_Harrison]

Thank you @Abambo 

@Mark3086043306s6, please do connect with me; let me check your old account. Thanks!

[hungp70213979]

I got the same problem. Did you solve it? 😞 

[giovanna38270040mxy6]

No 😭 nobody knows what happened to my account, still exists but I can't acess 

[kglad]

@giovanna38270040mxy6 

are you the same person as @giovanna30355161chi3 ?

[hungp70213979 · Accepted solution]

Request here and solved: https://adobe.ly/45ItR6p

"Your Behance profile was connected to a business account that has closed.
 
I've linked your Behance account to the Personal Profile of your AdobeID. To verify that the swap worked, please clear your browser cache OR open a Private Window on your browser and log in. After entering your email address, you should be met with a Profile Chooser; please choose Personal and log in."

[Bani Verma]

Hi there, 

Thank you for sharing this with us; it will help other community members facing a similar issue. 

^BV

[angular_sharpness5DE4]

Hi there,

I can no longer access my Behance account behnace.net/abdullahdesigns

I got the subscription through a guy with an enterprise account, which added me to their team account.So, with that, the first business profile was created and my Behance got linked to it. However, that team account expired within a week, and they added me to another team. Now, due to that, I have no longer access to my Behance. After logging it there it's not showing that team anymore.

Please resolve this somehow. I don't know how you would, but please do it.

Thanks

[kglad]

@angular_sharpness5DE4 

you previous admin controls that.  https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html