Unable to install application and updates without admin account

[PatrickS.]

Hello,

since late 2022 all of our Adobe CC users get a prompt to log in with admin privileges when they try to install/uninstall applications or CC updates. 

In every package we deployed the option "Allow users without administrator rights to update and install applications" is enabled and it worked fine in the past.

Is this a known issue or is it supposed to work like that?

Best regards,

Patrick

[kglad]

<moved from download&install>

[Kevin Stohlmeyer]

Hi @PatrickS. in your Admin Console, under Products and  your configurations you have Permissions that permit or deny individual self-service policies. The deployment package does not control this:

[PatrickS.]

Hi Kevin,

I can't find the setting you described. I enclose a screenshot of our Console, is it possible that we don't have access to this setting?

Best regards,

Patrick

[SuJoshi]

@PatrickS. Kindly navigate to "C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs", open the ServiceConfig.xml" file, and check the value of the "SelfServeInstalls" parameter. 

You can also create a new blank managed package from the admin console with the correct settings and deploy in on the devices to check if that resolves your issue.

[Kevin Stohlmeyer]

@SuJoshi that would work on the individual level, but what about with enterprise deployments for hundreds of users? You expect each user to modify their config file?

@PatrickS. you need to go to your profile or if you do not have one, you should create one for the deployment.

https://helpx.adobe.com/enterprise/using/manage-self-service-policies.html

[SuJoshi]

@Kevin Stohlmeyer They have a Teams license so the product profile for the CC license will not be available.

The admin can either use the same "serviceconfig.xml" file, replace it on all the devices and restart the machine or the recommended option is to deploy a new blank managed package from the admin console using any deployment tool like SCCM, PDQ, JAMF, etc. 

[PatrickS.]

Hello @SuJoshi,

sorry for my late reply, I went into the folder you described and opened the ServiceConfig.xml File. You can see the setting below.

<feature><name>SelfServeInstalls</name><enabled>true</enabled></feature>

It should actually work with this setting or is there something wrong? I enclose the xml File to this post.

@Kevin Stohlmeyer we only got around 100 Users so if we just have to change this file, we can replace it via SCCM.

[SuJoshi]

@PatrickS. 

Kindly confirm if the users are getting prompted to enter the admin credentials while updating the creative cloud apps like Photoshop, InDesign, etc., or the Creative Cloud Desktop app.

If it is for the Creative Cloud Desktop app, then it is an expected behavior.

[Kevin Stohlmeyer]

Make the apps categories <true> as well.

After you update the config, I had to sign out of Creative Cloud, restart my Mac and then log back in after restaring.

[PatrickS.]

@SuJoshi From my tests updating Creative Cloud Desktop works without the admin prompt. But while installing, uninstalling and updating e.g. Photoshop the admin credentials are required. If we enter the credentials we can update all of our apps but after we restart the computer it's required again.

@Kevin Stohlmeyer I changed AppsCategories to "true" and restarted my host but the same issue appeared.

[PatrickS.]

I now also tried to create a new installer via Admin Console. I created a managed package, installing only the Creative Cloud Desktop App and allowed users to install and update programs without an admin. After installing it on a newly installed pc the admin prompt will appear as well.

I got an old installer of the Creative Cloud Desktop Version 5.6.0.788 with the exact same settings and installed it on another computer. When starting CC it would update the Client without any prompt and after another restart I can Install/Update/Uninstall the applications without Admin privileges. So it seems this issue only appears in newer versions of Creative Cloud. Is there a way to fix this without downgrading to the old version...

[CodyS561621]

I am seeing the same thing here. Downloading the Self Serive Packages with the options for non-admins to install and update but I get an Admin prompt trying to run it every time!

Has anyone figured this out?

[SLSadm2]

There's another thread regarding this issue which hasn't provided a solution yet, but I'm linking it for posterity:

https://community.adobe.com/t5/enterprise-teams-discussions/allow-non-admin-to-update-and-install-ap...

[johndoe1245]

This is the exact same situation for me. I have an old package of Creative Cloud version 5.10.0.573 which I've installed on a computer and updated it to the latest version (6.0.0.571) and I am able to install and update any apps available via my subscription.

I've created a new package for the latest version of CC Desktop app (this one is version 6.0.0.571 also) via the Admin Console and I get a prompt to enter my admin credentials every time I try to install an app. Same version, two different results depending on how the client was installed/updated. Weird behavior.