[Crash] Fresco on Windows 11 - Crash on launch

[Aldo24677406mi4f]

Hello,

I just installed Fresco on my new PC running windows 11, unfortunately it doesn't open and keeps crashing. I get this notice: 'Loading documents' and after a few seconds crashes and closes. I updated everything I could on windows, even my graphics card directly from the manufacturer (Radeon) to no avail. Any advice would be greatly appreciated, thanks.

[Renamed by Mod]

[Björn Daníel5E16]

Holy moly! that worked. So if you launch the program by opening a file in the creative cloud desktop app it works. That should give the developers some clue to where the problem lies. Thank you Michael30060937xsr1

[Anubhav M]

Hello @Björn Daníel5E16,

We're glad to hear that the problem was resolved. If you continue to have problems with a particular cloud document, could you try duplicating it to check if it helps?

If the problem persists, kindly share the file here (https://adobe.ly/4ak9cXB) so we can check it on our end.

Looking forward to hearing from you.

Thanks,

Anubhav

[Anubhav M · Accepted solution]

Hello @Aldo24677406mi4f, @Kajrov, @Michael30060937xsr1, @sazzle001, @Mael2997180377ri,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

[Kuvaajankulma]

Thank you for this message and information. I very much appreciate that you still remembered this problem of mine. Thank you, you are an awesome support team. I'll try tomorrow to download a new version.

LähetettyOutlook for Android<>

[Kuvaajankulma]

Fresco doesn't work—the same problem. Crash when trying to open new. How long this same problem can continue?? where is the update so Windows 11 users can get fresco, working fresco????? I have had to wait over 6 months now... new update doesn't work.. yes un install re install .nothin works. and yes I have a very powerful computer whit the newest updates. Creative Cloud is updated everything. so how long do I have to wait? Maybe I need some discount on my creative cloud plan! i know you working hard but come on... and I brishieited your hard work. Have a good summer

[Anshul_Saini]

Hi @Kuvaajankulma,

I apologize for the frustration you're experiencing with Adobe Fresco. We understand the importance of having a smooth and functional experience with any app. The product team has fixed multiple crash issues in the last release, and many users have confirmed that. To investigate your specific case, we require a few information, and we will forward it to the product team for further investigation:

• Share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html)
• A screen recording demonstrating the crash.
• System specification

In the meantime, I recommend keeping your Creative Cloud applications and operating system up to date to benefit from any improvements and enhancements.

Thank you for your patience, and we appreciate your continued support.

Best,

Anshul Saini

[Evins]

Hi there,

I have just installed for the first time Fresco in my computer but it crashes when launching too... I followed recomendations of the last replies but I keep having the same issues... Does this problem still persist for the rest of you?

Laptop: HP Pavilion x360 convertible

System specs: Windows 11 (GB RAM, Nvidia GeForce MX130) - all drivers udpated before installation

Fresco: 5.5 version (set as high performance in integrated graphics and nvidia)

[Anubhav M]

Hello @Evins,

We understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://adobe.ly/46ECVtP) and Fresco(https://adobe.ly/46GKoZi) to the latest version and checking if it helps? Also, try the following steps and share your observations:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3YFonYG) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/3YJf4Hg). If yes, please try resetting Fresco (https://adobe.ly/4dDOe7Q...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/46LFBWE) so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav