Participant

解決済み

My Adobe Fresco Isn't Opening

Forum|Forum|5 years ago
July 10, 2020
返信数 7.
10848 ビュー

Hi,

I downloaded Adobe Fresco on my Ipad and it was working fine until today. I was working on a sketch and went somewhere for 5 minutes, and when I returned, I could not re-open Adobe Fresco. Whenever I try to press on the app, it loads and goes back to my home screen. I even restarted my Ipad 2 times but it won't load or open.

I wonder if I should delete the app, but I'm worried all my progress will be lost. What should I do to re-open Adobe Fresco?

このトピックへの返信は締め切られました。

解決に役立った回答 Anubhav M

Hello @f.j.l, @Wanda Jo, @robo79845809, @togotooner,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

Anubhav M

解決！

Community Manager

Hello @f.j.l, @Wanda Jo, @robo79845809, @togotooner,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Thanks,

Anubhav

S

Steff15616541

Participant

Hello I have the same problem in Win, a few weeks ago I used Fresco and it worked well , but since I updated it Fresco never open again. I have sent the error reports but I haven't received a response. I don't know if is possible to go back to one old version of Fresco since it doesn't want to work in any way.

Wanda Jo

Participant

Is anyone else having issure with Fresco I open it, it loads and then crashes I have unistalled it reinstalled shut down computer logged out of adobe and back in and still nothing I need it to work on project for customer that is why I pay so much a month is to have these programs when I need them. Please anyone able to help

Anubhav M

Community Manager

Hello @Wanda Jo,

We understand how frustrating it can be to experience crashes when using Fresco, especially when your projects are saved on it.
If you're using Fresco on an iPhone/iPad, please check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, kindly try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps. Also, check if the OS installed is up to date (https://support.apple.com/en-us/HT204204).

If the issue persists, kindly share the crash report so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

If you're using a Windows computer, kindly try installing an earlier version of Fresco v4.0 using this link and checking if it helps: https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco.zip?token=exp=1686348430~hmac=4bc9886deac2c42d570ff808a90a421f45149ea4b2b8b9f8ef163948b05d8fd1

Kindly note that this link is only valid for the next 24 hours.

Looking forward to hearing from you.

Thanks,

Anubhav

Wanda Jo

Participant

thanks it worked

E

everettep47276230

Participating Frequently

I just starting having this same issue today (4/15/2022). I was having an issue with Adobe taking up over 100 GB on my 256 PCIe SSD and not leaving me with enough free space for Fresco to open, so I upgraded from 8 to 32 GB RAM and added a 500 GB PCIe SSD beside the 256 that was already there.

I formatted the new drive and verified that it was functioning properly. Then I uninstalled all of the Adobe apps I use (Photoshop, Illustrator, Acrobat DC, and Fresco), went into Preferences in CC to change install and download locations for Adobe apps, and then reinstalled all of the apps. I'm guessing the storage thing is another issue as after I made these changes I went from 2.56 GB free space on my primary drive to 117 GB free space and only about 20 GB was taken up on the new drive by the Adobe app installs.

The other apps are working fine, but when I click on Fresco it starts to open, shows a "loading files" dialog box for a couple of seconds, and then it closes out. I've tired opening via CC and my Start menu, and I've already uninstalled and reinstalled Fresco to see if there'd been an installation glitch last time. Any ideas?

A

Anonymous

I've had fresco since 2019, I think. I can't believe there are still so many bugs. Unusable for weeks, months. Sometimes I consider myself a masoist to insist on fresco and even pay for it. Now you're going to write in support that I'm frustrated, but man, it's part of a professional subscription creative program scam and I'm not paid for beta testing, they don't give you a replacement. But to pay, it has to be on time.

togotooner

Participating Frequently

Has anyone come up with the solution? I have the CCloud license and Fresco is the ONLY program that crashes while loading and then just shuts down. What in the heck is going on Adobe???? FIX THIS!!! You brag how advantageous it is to have this wonderful subscription model but yet you have programs and bugs like this continue to surface making work progress shut down without warning. I won't put up with this much longer. Too many other alternatives now to stay with this nonsense.

_reo

Participant

Hi! Uninstall it and install it again. The drawings are saved on Adobe's Creative Cloud, you can go into Adobe Creative Cloud and check if not. Open Your Work which is beside the Apps Icon and Select Cloud documents which is the icon just below the little blue box whixh you should be in currently which is your library. If you can see your drawings and paintings then youre good to go, so uninstall and re-install Fresco. Hope this and the video help and sorry for the wait, just saw tis as this just happened to me as well:)

Creative_Cloud_Desktop_2021-11-21_16-56-47.zip

C

cantchooseausername

Participant

Hi _reo, I've got the same problem and uninstalled then reinstalled the app but it still keeps on crashing. Do you have anymore advice? Thank you!

_reo

Participant

Im sorry, unfortunately i dont. The advice I gave you worked for me, so sorry for not being able to help:(

T

Tizeeeh

Participant

I have this issue too ... PLEASE... How did you resolve?

_reo

Participant

Hi! Uninstall it and install it again. The drawings are saved on Adobe's Creative Cloud, you can go into Adobe Creative Cloud and check if not. Open Your Work which is beside the Apps Icon and Select Cloud documents which is the icon just below the little blue box whixh you should be in currently which is your library. If you can see your drawings and paintings then youre good to go, so uninstall and re-install Fresco. Hope this and the video help and sorry for the wait, just saw tis as this just happened to me as well:)

Creative_Cloud_Desktop_2021-11-21_16-56-47.zip

S

Sophia13r

Participant

Hi, I have been having similar issues. Whenever I try to open a page on Adobe Fresco it just keeps crashing. I've tried shutting down my computer but that won't help either. What do I need to do?

_reo

Participant

Hi, uninstall it and install it again. The drawings are saved on Adobe's Creative Cloud, you can go into Adobe Creative Cloud and check if not. Open Your Work which is beside the Apps Icon and Select Cloud documents which is the icon just below the little blue box whixh you should be in currently which is your library. If you can see your drawings and paintings then youre good to go, so uninstall and re-install Fresco. Hope this and the video help and sorry for the wait, just saw tis as this just happened to me as well:)

Creative_Cloud_Desktop_2021-11-21_16-56-47.zip