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J
jerm114
Participating Frequently
July 8, 2020
質問

Support listed for HP Spectre x360 15 2020 model, yet CC says its not compatible

  • July 8, 2020
  • 返信数 1.
  • 1605 ビュー

I recently purchesed a 2020 Spectre x360 15" with the model eb000. This is listed as being compatible on Adobe's website, yet I cannot download the program from the creative cloud app. Is there anyone else with this laptop that has managed to run Fresco? If my laptop isnt actually compatible, why have it on the list of compatible hardware?

このトピックへの返信は締め切られました。

返信数 1

Sue Garibaldi
Sue Garibaldi
Inspiring
July 8, 2020

Hi Jeremy. 

 

Your device is supported. 

 

What error message are you seeing when you  try to install Fresco from the  CC Desktop App. 

 

Sue.

J
jerm114作成者
Participating Frequently
July 8, 2020

  

This is what I see in the creative cloud app when I try to install it. It really doesnt seem the device is supported. All drivers are updated. I even have the newest version of Windows.

 

I should say everything I have seen online says DirectX 12.1 is not yet available for this device. Not thru HP or Microsoft. If that is all that is needed to get this to work, but its not actually available for this device, then im not sure it really is compatible

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
July 11, 2020

Hello Jeremy,

 

Thanks for providing the snapshots. Kindly share the dxdiag output for your system. Following are the steps:

  • Type dxdiag in the search box
  • Click on dxdiag Run Command 
  • Click Save All Information

 

Regards,

Rohit

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