Artboard not appearing when open illustrator 2018

[wesleyk77632282]

Hi guys,

I tried launching the app and no matter what sort of artboard I choose its always black. I tried to draw objects and the objects can't be seen but whenever I mouse over I can see the symbol change to all the rotating or adjusting arrows. Thus shows that I actually did drew something but its totally black along with the workspace. I did try to unhide artboard but I realize when I go to the option,my artboard wasn't hidden. I also tried to open my psd files and I can see the layers at the side column but my workspace is still totally black.

To conclude, my workspace is totally black now matter what i do to it. I am unable to access the white art board.

Thank u oh

[Kurt Gold]

Can you provide a screenshot that shows your scratch area including the black artboard?

Moreover, can you show your Document Setup dialog (see File > Document Setup …)?

[wesleyk77632282]

I will show the example of me opening a psd file. As you can see from image 1, it is the preview of my document. In the 2nd image it shows that after i open the files, i can only see the layers but not the art board. The last image is the document setup. Thank you !

[barbara_a]

There is a command View > Hide Artboard or View > Show Artboard. Does that allow you to see your artboard?

You could also try View > Fit Artboard in Window.

[wesleyk77632282]

Hi there,

When i tried that, it reflected the option of hide artboard. this means that my artboard is actually there, but i somehow cant see it.

[barbara_a]

You could try resetting preferences. How to set preferences in Illustrator

[wesleyk77632282]

Hi there ive just tried this and its not working.

[Monika Gause]

Have you already tried View > Preview on CPU?

[wesleyk77632282]

hi yes i just tried this and it is still not working

[barbara_a]

And your zoom level is View > Fit Artboard in Window?

[wesleyk77632282]

its still not working

[chanaart]

It is looking like a bug or an hardware conflict.

1. Reinstall

or call tech support and they will walk you through it .

You might have a conflict with some plugins or software.

[Monika Gause]

Please contact Customer Care

Contact Customer Care

[benjaminconforti · Accepted solution]

I'm sure you've figured this out now, but: Edit > Preferences > Performance > Un-tick GPU Performance. This will probably solve a lot of these issues.

[Bellsta]

I had the exact same issue and this worked for me so thank you!!  Edit > Preferences > Performance > Un-tick GPU Performance. This will probably solve a lot of these issues.

[Kinzoid]

Yep - this worked for me - no dartboard area on loading Illustrator (but could see artwork in pages dialogue and also in presentation mode). Turning off GPU Performance and restarting seems to have fixed this!

[almostafaelsisi]

Thanks, it's work for me