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coldfiresigns
coldfiresigns
Participant
June 18, 2015
質問

Illustrator CC 2015 crash - An application has requested more GPU memory than is available in the system.

  • June 18, 2015
  • 返信数 11.
  • 14405 ビュー

I just downloaded the new AI CC 2015 and it keeps crashing. I can only keep it open for a few minutes before it crashes with the error:

"An application has requested more GPU memory than is available in the system."

I never had this problem with CC 2014. My graphics card is an Nvidia Geforce 650ti with a gig of ram. Anyone else having this problem?

このトピックへの返信は締め切られました。

返信数 11

前の返信を表示
rama_ai11751598
Community Manager
rama_ai11751598Community Manager
Community Manager
June 18, 2015

I suggest following actions, please see if this fixes your issue

  1. If your OS is Windows, Update your GPU drivers to latest and check if this issue goes away
  2. Move / backup your preferences and see if this issue goes away with fresh preferences
  3. AISniffer file containing GPU details is present inside preferences folder, please copy and attach the same and send to ShareWithAi@adobe.com

                Win: %appdata%\Adobe\Adobe Illustrator 19 Settings\en_US\x64

               Mac: ~/Library/Preferences/Adobe Illustrator 19 Settings/

Thanks

Rama

Illustrator Team

coldfiresigns
coldfiresigns作成者
Participant
June 18, 2015

I just sent the AISniffer file.

I've updated the drivers for my graphics card and removed my AI 19 preferences. Illustrator is still crashing with the same error message. I think it's happening mostly when I've been zooming in.

-Mario

coldfiresigns
coldfiresigns作成者
Participant
June 19, 2015

Turning off GPU performance fixed this issue for me.


So far today turning off GPU performance is working.

Isn't this feature supposed to speed things up?

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