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coldfiresigns
coldfiresigns
Participant
June 18, 2015
質問

Illustrator CC 2015 crash - An application has requested more GPU memory than is available in the system.

  • June 18, 2015
  • 返信数 11.
  • 14405 ビュー

I just downloaded the new AI CC 2015 and it keeps crashing. I can only keep it open for a few minutes before it crashes with the error:

"An application has requested more GPU memory than is available in the system."

I never had this problem with CC 2014. My graphics card is an Nvidia Geforce 650ti with a gig of ram. Anyone else having this problem?

このトピックへの返信は締め切られました。

返信数 11

sarkxing
sarkxing
Participant
April 6, 2016

Similar issue.I guess GPU acceleration caused the crash.I enabled the GPU acceleration while only illustrator's open, if I at this moment open Photoshop, the illustrator would immediately crashes.If I disabled the GPU acceleration on illustrator and opened the Photoshop. Everything was just fine.May this helps.

Spec: Mac OS X

Photoshop cc 2015.2 up to date GPU mode: Normal.

Illustrator cc 2015 up to date with GPU acceleration enabled. 

Raghuveer_Singh
Community Manager
Raghuveer_SinghCommunity Manager
Community Manager
June 1, 2016

Hi All,

Are you still facing this issue with AI CC 19.2.1 ? If yes & will it be possible for you to help us to isolate this further.

Then can you please drop an email to rbhunwal@adobe.com

Thanks & Regards,

Raghuveer Singh

Illustrator Team

Xenio2000
Xenio2000
Participant
July 1, 2016

I am still getting crash on Mac Pro with Yosemite / Nvidia GTX 970 4GB with latest cuda and web driver from nvidia and a UHD Monitor.

Now also the latest InDesign is crashing due to the new gpu acceleration added in the last version 2015.4, the crash is always the same:

Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at

It is impossible to use both AI and ID with gpu acceleration, both crash within minutes.

Phoenix15
Phoenix15
Known Participant
March 10, 2016

same issue here. why should we have to disable gpu acceleration? we are paying for it, monthly...

adobe will blame apple, apple will blame nvidia.....seen this type of thing before. meanwhile we are struggling to get work finished..

Dan McCall
Dan McCall
Participant
March 31, 2016

Seems to have been fixed on my end for now. Granted, I've only tried it for like 5 minutes since I read this post. But zoom in and out and no crash.

Now if I can get my Wacom Cintiq working again!

rolfd42301997
rolfd42301997
Participant
March 10, 2016

Experiencing the same problem. Extremely frustrating. Is it solved yet? Is it on your todo list to fix? I emailed you but no reply yet. Common, at least REPLY.

morgan-carbon14
morgan-carbon14
Participant
January 14, 2016

And as an update, even after disabling the GPU acceleration, I am still developing this error. Although not a frequent but on file sizes as small as 6MB.

Raghuveer_Singh
Community Manager
Raghuveer_SinghCommunity Manager
Community Manager
January 14, 2016

Hi All,

I would like to investigate this issue further and want to have a connect session with you.

If you are available for that please drop a test mail with the link of this forum to rbhunwal@adobe.com

Thanks & Regards,

Raghuveer Singh

Illustrator Team

mikee426461937464562
mikee426461937464562
Participating Frequently
February 18, 2016

The situation just got worse in a probably related way - Illustrator apparently does not behave nicely when having to share the GPU with other applications.

Illustrator running with GPU acceleration enabled

Windows 8.1

GTX750 Ti

Nvidia driver 358.50

Desktop size: 3440x1440 (Monitor: LG 34UC87C-B)

->running another application that's utilizing the GPU (Photohop or InDesign) will substantially slow down system wide UI redraws

example: Photoshop file->new dialog - ~1-2 seconds as opposed to ~instantly

actual new file opens in another 2 seconds regardless of new doc's size

Disabling GPU in Illustrator (and restarting it) works around the issue.

morgan-carbon14
morgan-carbon14
Participant
January 6, 2016

Just to throw my hat into the ring and to hopefully raise awareness, I am also getting this fault on a 2015 iMac.

However, my colleague has a 2014 iMac that does not have this issue and we are both using the most up-to-date version of Ai CC. The GPU fix works for me, however, it is frustrating to use that functionality.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
January 6, 2016

Have you read post #12. Maybe that explains stuff for you as well?

    morgan-carbon14
    morgan-carbon14
    Participant
    January 6, 2016

    Sorry, I didn't read that one properly but after reading that again it does make sense as the 2014 is not Retina

    M
    MattgyverTV
    Participant
    December 30, 2015

    Same exact issue. It happens when GPU performance is enabled (NVIDIA GTX 650ti boost 2MB). When using the hand tool to move anywhere within my document, Illustrator will crash. If I disable the GPU performance everything works fine. The issue appeared when I updated the NVIDIA video drivers on 12/21/2015 to version 361.43. Since I have no idea how to roll back to an earlier driver, or the trouble that will cause, I'll just disable GPU performance for now.

    mikee426461937464562
    mikee426461937464562
    Participating Frequently
    October 27, 2015

    We just ran into this and further investigation seems to indicate that this is related to a (very) high screen resolution.

    I monitored GPU memory usage using GPU-Z and was able to see that this mainly happens on our brand new 4K LG (running at 4096x2160).
    On that system, opening any CMYK illustrator file would instantly drive GPU memory usage above the physically present 2 GB - causing the error and a crash.
    Changing document color mode to RGB would bring down GPU memory usage a little (1800 MB) but that seems excessive as well.

    Note: the driver version does not make any difference in my experience (tested both our previous standard 347.25 and the current 358.50 versions).


    Our other high-res single screen setup is running 3440x1440 and ends up with similarly disastrous memory usage:

    CMYK:

    Comparison values from our dual screen setup (two 1600x1200) show about half the memory usage even though the overall desktop size is pretty similar (3200x1200):


    FullHD + 1600x900 setup (Intel HD 4400) end up at 430 MB

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      October 28, 2015

      Mike,

      This makes a lot of sense. Thanks for reporting back with a clear explanation of your discovery. I hope an Adobe staffer see this.

      mikee426461937464562
      mikee426461937464562
      Participating Frequently
      November 2, 2015

      I have reported this (via Adobe Enterprise support) and have gotten the confirmation that this is a bug and that Adobe's engineering has already fixed the issue.

      No ETA on a patch/fix though.

      G
      Grasmier
      Participant
      August 27, 2015

      Hi there,

      Same problem here in Illustrator CC 2015 (latest).

      I have tried opening files I have edited successfully in the past , they now no longer open with GPU Performance enabled.

      It might be worth mentioning the artwork in these files contains dropshadow effects (on about 3 or 4 objects).

      When pressing 'more info' ,it pointed me to this Nvidia Page: OpenGL message “Request for more GPU memory than is available"

      My system configuration:

      W7 64-bit

      32GB Ram

      2x Nvidia Quadro K2000

      Latest Nvidia Driver

      (no updates available to Illustrator, so latest version)

      N Musolino
      N Musolino
      Participating Frequently
      August 7, 2015

      Same issue. I had this problem as soon as I upgraded. I had my primary drive fail this week, so I did a clean install of Win 10, and this happened within 2 hours of a clean install of Illustrator

      For me it happens primarily when cutting and pasting between two illustrator files.

      Win 10

      i7-2600K

      16GB RAM

      2 Quardro 2200s (drivers updated as soon as Win was installed)

      J
      josém97175164
      Participant
      June 19, 2015

      GPU is the answer... turn that off... it stops the crashing...

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