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gabrielb37313620
Participant
October 18, 2017
質問

Illustrator CC won't open on windows 10 ("VCRUNTIME140.dll" and "MSVCP140.dll" )

  • October 18, 2017
  • 返信数 2.
  • 10888 ビュー

I downloaded Creative cloud to install Illustrator and use as test version but when i started it i got error reports saying that "VCRUNTIME140.dll" and "MSVCP140.dll" were missing and that i should try reinstalling. Have already tried a couple of times but no success - any suggestions?

Thank you!

    このトピックへの返信は締め切られました。

    返信数 2

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    October 18, 2017

    Hi gabrielb,

    As per your query Illustrator is installed but does not launch.

    Could you please share some more details like:

    Operating System(Exact Version of Windows and MAC)

    Exact Version of Illustrator

    Graphics card

    Screenshot of system settings as shown below (Start > Settings > System> About )

    Regards

    Srishti

    G
    gabrielb37313620作成者
    Participant
    October 19, 2017

    Hello srishti,

    thank you for you reply.

    The version of illustrator is the latest, Illustrator CC 2018 I believe.

    My graphics card is an Nvidia GeForce 940MX.

    Best regards,

    Gabriel

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    November 13, 2017

    Thank you srishti,

    for now i have got myself a 2015 version, but I will give that a go when my trial runs out


    Hi gabrielb,

    Thanks for your reply. Kindly update the discussion if you need further assistance with it.

    Thanks,

    Srishti

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 18, 2017

      Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

      G
      gabrielb37313620作成者
      Participant
      October 19, 2017

      Hi John,

      thanks for replying.

      I tried that but it seemed that the updates were only available for, and directed at users of Windows 7, 8 and Vista, to upgrade to a Windows 10 C Runtime (which I guess I should have already).

      Tried installing the package anyway but it wouldn t work.

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