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Illustrator conflict with Windows 11 multi-clipboard

Contributor ,
Mar 17, 2023 Mar 17, 2023

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I was having an issue where "Paste Remembers Layers" was somehow enabling itself and I have finally found out how it is happening.  Using the new multi-clipboard function with Illustrator is causing it.  I can reproduce it 100%.  I copy something like an image from the internet.  I control/tab over to Illustrator, press the keyboard shortcut for the multi-clipboard.  The clipboard pops visually in the right corner of the screen.  Now, just pressing the shortcut does not trigger the problem.  I must actually tap the image which pastes it into Illustrator an THAT is what suddenly enables Paste Remember Layers.  I've tested it a number of times.  Windows key/V opens the multi-clipboard but does not enable Paste Remember layers.  tapping the image which pastes it into Illustrator, then check again and Paste Remember Layers is enabled.

 

There is also a problem with the multi-clipboard in Photoshop.  It only pastes the first image in the multi-clipboard.  If you try to tap the 2nd image, it won't happen.  But, if I control tab away from Photoshop, then return it will be able to paste the 2nd image, but not another image.  It's one at a time. So, the multi-clipboard is having trouble with both Illustrator and Photoshop.

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correct answers 1 Correct answer

Adobe Employee , Mar 24, 2023 Mar 24, 2023

Hello @Kuttyjoe,

 

It seems that the shortcut for F9 might be interacting with a different application. You may try rebooting your computer in Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) to check if it helps.

 

Looking forward to your response.

Regards

 

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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Hello @Kuttyjoe,

 

We understand that encountering technical issues can be frustrating. I was unable to replicate this behavior with Illustrator on my end. Would you mind trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and checking if it helps?

 

If the issue persists, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) and a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can check it on our end.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Contributor ,
Mar 17, 2023 Mar 17, 2023

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I have a little bit more info.  I had previously bound Paste Remember Layers to the F9 key with an action since I could not directly assign it to a keyboard shortcut. I disabled the action, then tried it the multi-clipboard again and this time it did not enable past remembers layer.  I also tried re-enabling the action but changing the to F10 and it also did not cause problem with paste remembers layers. So, the issue is with the F9 key.

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hello @Kuttyjoe,

 

It seems that the shortcut for F9 might be interacting with a different application. You may try rebooting your computer in Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644...) to check if it helps.

 

Looking forward to your response.

Regards

 

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