Illustrator conflict with Windows 11 multi-clipboard

[Kuttyjoe]

I was having an issue where "Paste Remembers Layers" was somehow enabling itself and I have finally found out how it is happening.  Using the new multi-clipboard function with Illustrator is causing it.  I can reproduce it 100%.  I copy something like an image from the internet.  I control/tab over to Illustrator, press the keyboard shortcut for the multi-clipboard.  The clipboard pops visually in the right corner of the screen.  Now, just pressing the shortcut does not trigger the problem.  I must actually tap the image which pastes it into Illustrator an THAT is what suddenly enables Paste Remember Layers.  I've tested it a number of times.  Windows key/V opens the multi-clipboard but does not enable Paste Remember layers.  tapping the image which pastes it into Illustrator, then check again and Paste Remember Layers is enabled.

There is also a problem with the multi-clipboard in Photoshop.  It only pastes the first image in the multi-clipboard.  If you try to tap the 2nd image, it won't happen.  But, if I control tab away from Photoshop, then return it will be able to paste the 2nd image, but not another image.  It's one at a time. So, the multi-clipboard is having trouble with both Illustrator and Photoshop.

[Anubhav M]

Hello @Kuttyjoe,

We understand that encountering technical issues can be frustrating. I was unable to replicate this behavior with Illustrator on my end. Would you mind trying to reset Illustrator's preferences as described in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and checking if it helps?

If the issue persists, kindly share a screen recording of the problem (https://community.adobe.com/t5/illustrator-discussions/screen-record-an-issue-on-windows-amp-macos-f...) and a sample file (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...), so we can check it on our end.

Looking forward to your response.

Thanks,

Anubhav

[Kuttyjoe]

I have a little bit more info.  I had previously bound Paste Remember Layers to the F9 key with an action since I could not directly assign it to a keyboard shortcut. I disabled the action, then tried it the multi-clipboard again and this time it did not enable past remembers layer.  I also tried re-enabling the action but changing the to F10 and it also did not cause problem with paste remembers layers. So, the issue is with the F9 key.

[Anubhav M · Accepted solution]

Hello @Kuttyjoe,

It seems that the shortcut for F9 might be interacting with a different application. You may try rebooting your computer in Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644...) to check if it helps.

Looking forward to your response.

Regards

[Kernzy]

Hi @Anubhav M ,

I wanted to let you know that a few other users and I have encountered a problem with the F9 key. In our case, the problem arises when using the "Windows + V" paste function while an Action is assigned to the "F9" hotkey. Somehow, pasting runs whatever action is mapped to "F9". We tested this across multiple computers, different versions of Illustrator, and both Windows 10 and 11.

As @Kuttyjoe  mentioned, the issue appears to be isolated to the F9 key. We have not seen this behavior with any other function keys.

None of the troubleshooting steps we’ve tried so far has resolved the issue. Based on our testing, the problem seems to be consistently reproducible in all Illustrator environments we’ve checked. It may even extend further into the Adobe ecosystem, as Kuttyjoe noted seeing similar behavior in Photoshop.

[Anubhav M]

Hello @Kernzy,

Thanks for sharing the detailed steps, I am able to replicate this problem on my end. Kindly allow me some time to check this with the team.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav