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akt77
Participating Frequently
April 16, 2013
質問

Illustrator CS6 will not save files. Unknown Error has occured

  • April 16, 2013
  • 返信数 38.
  • 198625 ビュー

I am not able to save my files and illustrator gives the message 'An Unknown Error has occured'. In a previous discussion transparency is called out as the culprit however I am not using transparency in my document and have checked all the items. I have also tried copying the work into a new ai file however this also will not save. This is has happened to me about 5 times since I updated to CS6. Anyone else having this issue?

Update - I just closed Illustrator and lost all my work and then an Adobe update window showed up asking me to update Adobe Air. I recall an Adobe Update window appearing once before when I had problems solving. Could the Adobe update window interfere or prevent me from saving my documents?

    このトピックへの返信は締め切られました。

    返信数 38

    I
    iangoulbourne
    Known Participant
    March 20, 2018

    I had the same issue. My file had no images, just text. So I curved all fonts and it was able to save with the error popping back up. It was a FONT issue

    T
    TSH Savera
    Participant
    March 3, 2018

    I also encounter this problem but I've found a simple solution. By saving it as a .svg or .svgz file. I think these two are just the same. .svg or .svgz files are just commonly used on web. I've tried other file types but only these two solved my problem. I opened it and it just looks the same. I think this problem occured because of different images I used. I hope I helped.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 3, 2018

    https://forums.adobe.com/people/tsh+savera  schrieb

    I also encounter this problem but I've found a simple solution. By saving it as a .svg or .svgz file. I think these two are just the same. .svg or .svgz files are just commonly used on web.

    SVG files are not the same as AI files.

    SVG files are saved with fewer detail when you use the default settings. Also when saving as an SVG with default settings, most effects are expanded. So depending on your artwork you might ruin it completely and irrecoverably when saving it as an SVG.

    D
    donaldnp
    Participant
    January 16, 2017

    Well, I've just had this problem re-appear, only weeks after I re-installed Windows (which had initially fixed the problem), and the last thing I was doing when the problem re-appeared was actually using Acrobat, not Illustrator! It literally dis-appeared from my screen while I was using it and won't start-up again, even after a reboot. The other problem which my Windows re-installation fixed has NOT re-appeared, and given this problem occurred when I was using Acrobat shows that this is a general Adobe problem, not a Windows problem...

    ...though having said that the curious thing is that going through my event viewer, there are NO problems relating to Adobe at the time it happened, but there IS this message...

    Log Name:      System

    Source:        Microsoft-Windows-DriverFrameworks-UserMode

    Date:          17/01/2017 9:01:24 AM

    Event ID:      10110

    Task Category: User-mode Driver problems.

    Level:         Critical

    Keywords:     

    User:          SYSTEM

    Computer:      DESKTOP-DONALD

    Description:

    A problem has occurred with one or more user-mode drivers and the hosting process has been terminated.  This may temporarily interrupt your ability to access the devices.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2E35AAEB-857F-4BEB-A418-2E6C0E54D988}" />

        <EventID>10110</EventID>

        <Version>1</Version>

        <Level>1</Level>

        <Task>64</Task>

        <Opcode>0</Opcode>

        <Keywords>0x2000000000000000</Keywords>

        <TimeCreated SystemTime="2017-01-16T22:01:24.922669500Z" />

        <EventRecordID>4442</EventRecordID>

        <Correlation />

        <Execution ProcessID="396" ThreadID="1180" />

        <Channel>System</Channel>

        <Computer>DESKTOP-DONALD</Computer>

        <Security UserID="S-1-5-18" />

      </System>

      <UserData>

        <UMDFHostProblem lifetime="{1B5ECB99-6169-464B-8908-33B4C3265724}" xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">

          <Problem code="3" detectedBy="2">

          </Problem>

          <ExitCode>3</ExitCode>

          <Operation code="259">

            <Message>72448</Message>

            <Status>4294967295</Status>

          </Operation>

        </UMDFHostProblem>

      </UserData>

    </Event>

    The symptoms from this event are still happenning (one of the devices mentioned was my phone, and indeed my phone still not visible by the computer even after the reboot). Perhaps resolving this will resolve the Adobe problem. In the meantime I can get around the Illustrator problem by running it as Administrator (the only suggestion that had worked for me, other than the Windows re-installation, and I don't want to be re-installing Windows every few weeks!).

    cunyjpagan
    cunyjpagan
    Participant
    December 19, 2016

    I, too, just recently updated to CC 2017, and had the error occur today. I tried a few of the above solutions that were mentioned, to no avail. I'm going back to using CC 2015.3.

    sfklein1
    sfklein1
    Participating Frequently
    December 9, 2016

    Had this infuriating issue crop up after updating to Illustrator CC 2017. Trying to save with "PDF Compatible File" unchecked worked but resulted in issues when placing the artwork in InDesign (also CC 2017). As with many of the cases in this thread the offender turned out to be a linked vector logo: the following did not work - embedding, saving logo as EPS, saving logo as PDF.

    My solution turned out to be drop-dead simple and completely by accident - I left the layer with the offending artwork unlocked and it saves like a charm.

    This is obviously not a universal solution, but add it to your list of things to try...

    T
    TomNapper
    Known Participant
    December 7, 2016

    I just found a painfully simple fix to this so I thought I'd throw it into the mix.

    My file has 60 layers. With a bit of playing around, I've just discovered it will save as long as I have all the layers visible!? Hiding a load of the layers throws the "unknown error" back up again! Unhide them all and bam! Saved! Every time!

    I'm not even going to wonder why that's the case. Seems pretty stupid to me.

      K
      KarlEnge-VeHZmN
      Participant
      December 7, 2016

      Running Illustrator 2017

      Found that the new Asset Export feature was the culprit. When I tried to “Export Selection” it automatically launched the new Asset Export panel for two items. AI ran fine until I wanted to save where I got the troublesome “An unknown error occured.”

      Simply deleted the 2 assets from the Asset Export panel and it saved fine.

      D
      donaldnp
      Participant
      December 1, 2016

      Found the following in my event log (whilst looking for something else), and the time corresponds to when I discovered this problem with Illustrator, so I believe they are relevant to the issue (if anyone knows what they are saying and how to fix it)...

      Log Name:      Application

      Source:        Microsoft-Windows-RestartManager

      Date:          28/11/2016 12:56:17 PM

      Event ID:      10010

      Task Category: None

      Level:         Warning

      Keywords:     

      User:          DESKTOP-DONALD\Donald

      Computer:      DESKTOP-DONALD

      Description:

      Application 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe' (pid 10580) cannot be restarted - Application SID does not match Conductor SID..

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />

          <EventID>10010</EventID>

          <Version>0</Version>

          <Level>3</Level>

          <Task>0</Task>

          <Opcode>0</Opcode>

          <Keywords>0x8000000000000000</Keywords>

          <TimeCreated SystemTime="2016-11-28T01:56:17.069903500Z" />

          <EventRecordID>47243</EventRecordID>

          <Correlation />

          <Execution ProcessID="10248" ThreadID="864" />

          <Channel>Application</Channel>

          <Computer>DESKTOP-DONALD</Computer>

          <Security UserID="S-1-5-21-598801410-1751365814-1594182787-1001" />

        </System>

        <UserData>

          <RmUnsupportedRestartEvent xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">

            <RmSessionId>0</RmSessionId>

            <Pid>10580</Pid>

            <FullPath>C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\CoreSync.exe</FullPath>

            <DisplayName>Core Sync</DisplayName>

            <AppVersion>0</AppVersion>

            <AppType>0</AppType>

            <TSSessionId>1</TSSessionId>

            <Status>67108865</Status>

            <Reason>1</Reason>

          </RmUnsupportedRestartEvent>

        </UserData>

      </Event>

      Log Name:      Application

      Source:        Microsoft-Windows-RestartManager

      Date:          28/11/2016 12:51:24 PM

      Event ID:      10010

      Task Category: None

      Level:         Warning

      Keywords:     

      User:          DESKTOP-DONALD\Donald

      Computer:      DESKTOP-DONALD

      Description:

      Application 'C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrodist.exe' (pid 3076) cannot be restarted - Application SID does not match Conductor SID..

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />

          <EventID>10010</EventID>

          <Version>0</Version>

          <Level>3</Level>

          <Task>0</Task>

          <Opcode>0</Opcode>

          <Keywords>0x8000000000000000</Keywords>

          <TimeCreated SystemTime="2016-11-28T01:51:24.157827200Z" />

          <EventRecordID>47115</EventRecordID>

          <Correlation />

          <Execution ProcessID="10248" ThreadID="12936" />

          <Channel>Application</Channel>

          <Computer>DESKTOP-DONALD</Computer>

          <Security UserID="S-1-5-21-598801410-1751365814-1594182787-1001" />

        </System>

        <UserData>

          <RmUnsupportedRestartEvent xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">

            <RmSessionId>0</RmSessionId>

            <Pid>3076</Pid>

            <FullPath>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\acrodist.exe</FullPath>

            <DisplayName>Acrobat  Distiller</DisplayName>

            <AppVersion>0</AppVersion>

            <AppType>0</AppType>

            <TSSessionId>1</TSSessionId>

            <Status>67108865</Status>

            <Reason>1</Reason>

          </RmUnsupportedRestartEvent>

        </UserData>

      </Event>

      Log Name:      Application

      Source:        Microsoft-Windows-RestartManager

      Date:          28/11/2016 12:51:24 PM

      Event ID:      10010

      Task Category: None

      Level:         Warning

      Keywords:     

      User:          DESKTOP-DONALD\Donald

      Computer:      DESKTOP-DONALD

      Description:

      Application 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\libs\node.exe' (pid 10288) cannot be restarted - Application SID does not match Conductor SID..

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />

          <EventID>10010</EventID>

          <Version>0</Version>

          <Level>3</Level>

          <Task>0</Task>

          <Opcode>0</Opcode>

          <Keywords>0x8000000000000000</Keywords>

          <TimeCreated SystemTime="2016-11-28T01:51:24.150674300Z" />

          <EventRecordID>47114</EventRecordID>

          <Correlation />

          <Execution ProcessID="10248" ThreadID="12936" />

          <Channel>Application</Channel>

          <Computer>DESKTOP-DONALD</Computer>

          <Security UserID="S-1-5-21-598801410-1751365814-1594182787-1001" />

        </System>

        <UserData>

          <RmUnsupportedRestartEvent xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">

            <RmSessionId>0</RmSessionId>

            <Pid>10288</Pid>

            <FullPath>C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCLibrary\libs\node.exe</FullPath>

            <DisplayName>Node.js: Server-side JavaScript</DisplayName>

            <AppVersion>0</AppVersion>

            <AppType>5</AppType>

            <TSSessionId>1</TSSessionId>

            <Status>67108865</Status>

            <Reason>1</Reason>

          </RmUnsupportedRestartEvent>

        </UserData>

      </Event>

      Log Name:      Application

      Source:        Microsoft-Windows-RestartManager

      Date:          28/11/2016 12:51:24 PM

      Event ID:      10010

      Task Category: None

      Level:         Warning

      Keywords:     

      User:          DESKTOP-DONALD\Donald

      Computer:      DESKTOP-DONALD

      Description:

      Application 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe' (pid 10668) cannot be restarted - Application SID does not match Conductor SID..

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Microsoft-Windows-RestartManager" Guid="{0888E5EF-9B98-4695-979D-E92CE4247224}" />

          <EventID>10010</EventID>

          <Version>0</Version>

          <Level>3</Level>

          <Task>0</Task>

          <Opcode>0</Opcode>

          <Keywords>0x8000000000000000</Keywords>

          <TimeCreated SystemTime="2016-11-28T01:51:24.142050700Z" />

          <EventRecordID>47113</EventRecordID>

          <Correlation />

          <Execution ProcessID="10248" ThreadID="12936" />

          <Channel>Application</Channel>

          <Computer>DESKTOP-DONALD</Computer>

          <Security UserID="S-1-5-21-598801410-1751365814-1594182787-1001" />

        </System>

        <UserData>

          <RmUnsupportedRestartEvent xmlns="http://www.microsoft.com/2005/08/Windows/Reliability/RestartManager/">

            <RmSessionId>0</RmSessionId>

            <Pid>10668</Pid>

            <FullPath>C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CCXProcess\libs\node.exe</FullPath>

            <DisplayName>Node.js: Server-side JavaScript</DisplayName>

            <AppVersion>0</AppVersion>

            <AppType>5</AppType>

            <TSSessionId>1</TSSessionId>

            <Status>67108865</Status>

            <Reason>1</Reason>

          </RmUnsupportedRestartEvent>

        </UserData>

      </Event>

      D
      donaldnp
      Participant
      December 19, 2016

      I had to re-install Windows last week for a different problem, but it ended up fixing the issue with Illustrator as well. The suspected cause of my problems (based on what I've read online) is a corrupted user, which would then explain why running Illustrator as admin worked (since admin user not corrupted). Still don't know what caused the initial problem, but definitely nothing to do with the files themselves (since I am using the same files as before without problem now).

      S
      suthalb
      Participant
      November 19, 2016

      For me it works when saving as an Illustrator CS6 file - saving as CC does not work.

      A
      ALiENgHoSt
      Participant
      November 17, 2016

      Solution: Toggle Visibility ON  for all Layers  AND  Toggle Lock OFF  for all Layers

      "Error Unknown". Same problem on my HP Envy PC Windows 10.  2017 Adobe Cloud.  This worked for me. 

      (Thank goodness LoL)

      Best of Luck   ~Pete 

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