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Participant
November 7, 2025
質問

Illustrator solo ha podido leer este archivo parcialmente

  • November 7, 2025
  • 返信数 1.
  • 121 ビュー

He estado trabajando en este proyecto durante mucho tiempo, el día de ayer lo guarde sin problema y hoy al intentar abrirlo me salta este mensaje, no es la primera vez que me ocurre, ya me he contactado para estas situaciones con Adobe por mail pero nunca recibí respuesta. El mensaje anuncia que se lee parcialmente pero no es cierto: no está nada de lo que estuve trabajando, solo una mesa de trabajo en blanco. En la vista previa se ve mi trabajo intacto y el archivo sigue pesando lo que pesaba con los elementos (+300mb) pero al abrirlo en Illustrator no existe

返信数 1

Anubhav M
Community Manager
Community Manager
November 7, 2025

Hello @Dise�o_Samples3748,

I'm sorry to hear about your experience. Would you mind providing some details about the circumstances under which these files were saved or edited, as well as the location where they were stored? Also, confirm the version of the OS/Illustrator installed, and if this happens with specific files or files from a particular folder location, so we can better assist you.

 

Looking forward to hearing from you.

Anubhav

Participant
November 12, 2025

Aún no tengo respuesta

Anubhav M
Community Manager
Community Manager
November 14, 2025

Hello @Dise�o_Samples3748,

Sorry for the delayed response. Could you check if you have any other backup/sync software, such as OneDrive/iCloud Drive also accessing the folder location you're saving to? If yes, try using a different local folder and share your observations. Additionally, try updating to the latest version of Illustrator v30, as our team has made improvements to file saving, which should help avoid such problems in the future.

Looking forward to hearing from you.

Anubhav