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K
kim224618662cgl
Participant
June 30, 2023
質問

My work boxes are all moving to the top left of my screen

  • June 30, 2023
  • 返信数 2.
  • 595 ビュー

After my computer goes to sleep, and I open Illustrator, all of my tool boxes are moved to the top left of my screen.  This has only been happening this week.  Anyone else?  What can I do?

MacStudio

このトピックへの返信は締め切られました。

返信数 2

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
June 30, 2023

Please post a screenshot before and after of what is happening. Do you have an external monitor.

 

Try resetting the workspace you are using, whether you are using a custom one or a default one. If you are not using workspaces, is good to save a custom one you prefer.

 

Try restarting your computer. Do you have anything installed that modifies your OS or Illustrator? Virus protection software.

 

In system preference mission control turn on this setting.

 

 
 

 

 

 

 

K
kim224618662cgl作成者
Participant
July 3, 2023

Well, I thought I had it fixed.  It was all ok when I opened this morning, but as I am working and up and leaving my desk, I come back to the tool boxes all in the upper left corner again.  Only happening in Illustrator.  I have redone my Favorite workspace,  I am all up to date on all my programs and OS system.  NEW Mac Studio but it has been working just fine for over a week and just started to do this.  I do not have "mission control" settings in my Preferences, and when I search and hit "mission control" it just spreads out all my window boxes for the programs I have open.  

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 22, 2023

I am still having issues with my work/tool boxes all moving to the top left of my screen.  Does anyone know of any other ways to fix this issue?


Hi @kim224618662cgl,

 

We understand how frustrating it can be when you're trying to work, and your windows and panels keep moving around after turning on or off your external monitor or when your Mac wakes from sleep. I understand that this has been going on for too long, and it's causing inconvenience while using Illustrator.

 

We apologize for the inconvenience and want to assure you that our team is actively working on a solution.

While we cannot provide a specific timeline for when this issue will be resolved, we want to let you know that it is a top priority for us. However, sometimes, certain issues may take longer than usual to fix due to the complexity.

 

In the meantime, we encourage you to upvote the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44080746-wake-f...) and share your experience. By doing this, you will get the update once the issue is fixed.

Note: The product team has done some partial development in Beta which are not available in general release versions of Illustrator. The same has been updated on the UserVoice. So, please ignore that & upvote the UserVoice, and add a comment there.

 

Thank you for your patience and understanding. Please let us know if you have any further questions or concerns.

 

Best,

Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 30, 2023

Which version of Illustrator? did you update?

Which system? Did you update?

 

Do you have multiple monitors attached?

 

Just incase this is MacOS? It's just FUBAR on Apple's side. https://discussions.apple.com/thread/253803495 

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