PEN PRESSURE NOT WORKING WITH XP-PEN TABLET IN OSX BIG SUR

Forum|Forum|4 years ago
July 27, 2021
返信数 5.
7920 ビュー

Hi there, I'm having troubles that I cannot fixed, I have the new computer, a Macbook Pro with M1 processor and the tablet is new too, XP-Pen Artist 12 pro.

I'd tried EVERYTHING, almost 10 days trying every tutorial, video, people with same problems, included the 'hack' installing the wacom driver after the xp-pen, OSX is the lastest version (Big Sur 11.5), version Adobe Illustrator CC 2021. I'm driving crazy with this.

The tablet in other computer with windows show me the pressure and other options fine! But in my mac, the 'pressure ' option is greyed out and can't be selected. 'Fixed' and 'random' are the only ones that aren't greyed out.

Please somebody HELP ME 😞

このトピックへの返信は締め切られました。

C

cesaralopez

Known Participant

After consulting with XP-Pen, they confirmed the issue was that the version of Illustrator I have does not install the Automation on MacOS Security & Privacy settings. Here is the solution proposed by Adobe anc XP-Pen similarly. https://community.adobe.com/t5/illustrator-discussions/adding-newer-illustrator-versions-to-automation-in-mac-security/m-p/12543869/highlight/true

Anshul_Saini

Community Manager

Hi @cesaralopez,

We are sorry for the trouble caused. This is a known issue. Please try installing both the Wacom driver & XP-Pen driver, which will help you get the pen pressure. Ensure you are running the Ai v26.2.1 or above for this to work. This is a tested resolution for Non-Wacom tablets, and we have confirmed this with multiple users. Let me know if it works for you.

Also, I assure you the product team is working on a fix for non-Wacom tables (XP-pen, Huion, Xencelabs), and the above workaround will no longer be required.

I hope this helps!

Thanks & Regards,
Anshul Saini

Anshul_Saini

Community Manager

@Anshul_Saini Thank you for your advise, but I'm going to forego installing the Wacom Driver for now. One of the issues that plagued my previous Macintosh computer was the persistence of the Wacom Driver notification dialog that would appear upon startup. This continued long after the Wacom driver was properly uninstalled using the provided Uninstaller. I resorted to performing manual uninstall procedures as guided by Wacom support, and still had what I can only refer to as a Wacom ghost in the machine. This frustration got me to leave Wacom to begin with and search for alternative tablets. Of course, the XP-Pen option has not proven to work much better with the latest version of Illustrator, but I would rather not potentially compound the problem by hack-rigging in yet another company's driver. I hope that the Adobe Illustrator dev team can resolve this issue. Perhaps they can contact the dev teams at Affinity for advise on how they get their vector drawing app to work seamlessly with 3rd party tablets.

Hi @cesaralopez,

I am glad to inform you that this issue has been resolved with update v26.4. It is no longer required to install the Wacom driver in order to get the pen pressure functionality on the XP-PEN tablet or any other third-party tablet.

Note: current version of Illustrator is v26.5. I recommend updating to the latest. Let us know if the issue persists.

Thanks & Regards,
Anshul Saini

donnav26223111

Participant

Hi @Fancy_Diamond0D4D

Did you ever get to the bottom of the pen pressure problem? I'm on day one of trying to sort it out and hoping for a solution.

Thanks

Donna

G

Gesrey

Participating Frequently

Hey!

I am using macbook air 2020 m1 big sur 11.5.2 with xp-pen 13.3 pro. I did not quite understand the algorithm for installing the necessary drivers on their website for my tablet. Because in each instruction they write to remove the previous version and install a new one, although why they give two options for installation.

In my case https://www.xp-pen.com/download-430.html . They give two files to download. In both, delete the previous option. This is weird. Or they would say what and after what needs to be installed. The algorithm is not very clear and understandable.

After various attempts, I first installed "XP-PENMac_2.1.8.210330(Official Driver)" and then installed on top of the previous one "XP-PENMac_3.2.0_210814(New UI Driver)". All basic requirements in "security & privacy " from their pdf file I performed in both versions.

And it worked great!

I'm afraid to do something wrong already. As a result, I have launched 2 interfaces of one program, as you can see in the screenshot. I don't understand how or why, but it works.

I hope this helps you too.

Y

Yaroslav Kutrovskyi

Participant

Hi. Try this: close AI, go to Macintosh HD > Application Support> PenTablet> PentabletInfo, double click on it, then open Ai to retest. Its worked for me. Have a nice day.