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SundayGladiator
Legend
June 3, 2025
質問

Preview not working - Illustrator 29.5.1 MacOs Sequoia 15.5

  • June 3, 2025
  • 返信数 1.
  • 2003 ビュー

Now I get the attached message when I open up my AI file. I've been able to open it and preview it fine before. Now this.

 

So I downloaded the latest update, and still the same message.

Any ideas?

 

I've tried switching from CPU to GPU and I get the same message.

返信数 1

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 4, 2025

Please tell us more about the hardware specifications and the nature of the file.

 

WHen was the last time you rebooted the computer?

S
SundayGladiator作成者
Legend
June 4, 2025

MacBook Pro, 16in 2021 - M1 Pro chip - 32 GB ram - 929 GB free storage space.

 

Restarted several time. Same result.

 

File is an 82 MB ai file. It has a bunch of imported PNG images.

Worth noting - when I deleted all the imported PNG images in the ai file, the preview then started working. But that's a deal breaker for me obviously.

 

The mystery is just last week I opened the very same file without preview issues. No changes to the hardware that I've done whatsoever.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 4, 2025

How much of that RAM is free?

Do you have other apps running as well?

 

Did you try and delete the images one by one? Maybe it's a specific one that does not work?

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