stuck on hand grab tool? please help

[hannahb77408283]

Hi there, i cant seem to get off this hand grab tool, meaning i cant use any features at all!! Please help me i have tried everything!

[Mohammad.Harb · Accepted solution]

Are you on the latest Graphic card driver update?

try to disable  GPU and preview on CPU

by pressing ctrl + E

[hannahb77408283]

Hi is it possible to have this explained more thoroughly?  as I'm not very good with computers so sorry

[karenpy]

thank you – this fixed it for me!

[Jeff Witchel, ACI]

If someone helped fix the issue, please mark their answer as Correct.

[karenpy]

I don't know how to mark it as correct - but it was Mohammed's answer to press ctrl + E

[John Mensinger]

Is your spacebar stuck?

[hannahb77408283]

I've seen this before and i have tried repeatedly pressing it but how would i know if it was jammed?

[michelew83603738]

I would first try to restart Illustrator, then as Mohammad.Harb​ suggested, either turn off the GPU Performance - you can go to Preferences and then Performance and toggle it off or go to the little Rocket Ship Icon on top of the interface (where it has AI, BR, etc) or use the shortcut Ctrl+E to turn it off. It might be that your graphics card needs to be updated or isn't up to the specs of this version and is causing the problem. This might take care of it. Or it could just be a glitch and the restart could help - that has happened to me before.

[alexa_1492]

I'm sorry, if none of these methods worked for me, is there any other way of solving this? Thank you in advance

[Anubhav M]

Hello @alexa_1492,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps?

Also, try disabling your plugins (if any) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[Michael36913465mm49]

Legend, this sorted it for me! 

[Srishti Bali]

Hi hannahb,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti