When I use the backslash key to clear the fill colour in Adobe Illustrator CC, nothing happens. I checked the keyboard shortcut menu and it has the shortcut set as the backslash key. I am able to type with the backslash key but I am not able to use it as a keyboard shortcut. Does anybody know why this is happening?
Try deleting your Illustrator preferences.
To do so:
For Macintosh Users: With Illustrator closed launch a Finder Window in column view and click on your home folder. With the Option Key pressed choose Library from the Finder Go Menu. Within the Library folder find the following two files and delete them: “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and “com.adobe.Illustrator.plist”. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.
After you’ve reset up the program (make sure that no document window is open) to your liking, it is a really good idea to create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.
For Windows Users: Hold down Ctrl + Alt + Shift when launching Illustrator and respond affirmatively when asked if you want to reset.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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