Persistent Error in Adobe InDesign: ‘There Was an Error Updating the Artifact

[Chris Tammar]

When I go to update a review link in InDesign, I keep getting this error message "there was an error updating the artifact". After that, the link does not work for most people. I am signed in to Adobe. Everything is up-to-date.... But this issue still persists. Can Adobe please fix this issue? It's emarassing when I go to send the review link to my leaders and they just get an error message when they try opening it.

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[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. Please try the suggestions shared in this discussion and let us know if this helps or if you need further assistance.

Thanks

Rishabh

[Chris Tammar]

Thanks for reply Rishabh!

Yes I considered all those things in that discussion you shared. I also make sure to save all the time. I think it's an Adobe server error because sometimes the link doesn't open. But then 10 minutes later, it opens for them. Below is the error message people get....

[Chris Tammar]

@Rishabh_Tiwari Can you help escalate this? It keeps happening.

[Chris Tammar]

@Rishabh_Tiwari 

This issue persists, can you help at all? Thanks!

[Rishabh_Tiwari]

Hi,

Sorry to hear that you're still experiencing the issue. I can get this checked by the team, can you please try to reproduce the issue again, once you get the error, please capture the time stamp and collect the system logs. We'll also need the file on which you're getting this error so please add the log file and InDesign file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

Thanks
Rishabh

[Chris Tammar]

@Rishabh_Tiwari  Any update? I direct messaged everything you asked for. Thanks!

[Dovile23072679iixd]

It is not new problem. When I was researching for solution, I found posts from 2020 about same problem. Please fix it. The only thing that works is create new link, but the problem is, that all comments are lost, also I need to resend new link to everyone every time some changes are made. 

I use InDesign 19.1 Window 10

[Chris Tammar]

@Dovile23072679iixd Right?! They really need to fix this issue...

[Rishabh_Tiwari]

Hi, 

I am so sorry for the delay in response. Can you please confirm if you're still experiencing this issue? If yes, please share a few more details like:

1. The version of InDesign & OS.

2. Is this happening with a specific file or multiple files?

3. Please share a sample file for testing.

We're here to help, just need more details.

Thanks

Rishabh

[Chris Tammar]

@Rishabh_Tiwari 

Thanks for responding! Yes, this issue is still happening. With most of my InDesign files.

• Mac OS - 14.2.1 (23C71)
• Latest version of InDesign

Attached is a file im currently working on.

[BobLevine]

Latest version means nothing. What exact version of InDesign are you using? And before you do anything else, update Sonoma to 14.3.

[Chris Tammar]

@BobLevine I am on version 19.1 of InDesign. For Sonoma, I can update tonight. I cannot update at this exact moment because im working.

[Chris Tammar]

@Rishabh_Tiwari Any update here? Would love to get this fixed ASAP. My team really loves this feature, but It's embarassing to send out when it's not working.

[duleyw47060955]

Experiencing the same issue on multiple files.

[Chris Tammar]

@duleyw47060955 Please upvote this entire conversation at the very top of the page. The more voices and posts seen about this issue, the more likely Adobe and @Rishabh_Tiwari will focus on fixing this bug. Thank you!!!

[Rishabh_Tiwari]

Hi All,

Sorry for the delay. I am getting this checked and will update the discussion as soon as I hear from the team.

Thanks

Rishabh

[Chris Tammar]

@Rishabh_Tiwari Sounds good. Thank you!

[Rishabh_Tiwari]

Sure, I have shared this with the team and will update as soon as I hear from them.

Thanks

Rishabh

[Chris Tammar]

@Rishabh_Tiwari Any update?

[Rishabh_Tiwari]

Sorry for the delay. I am following up with the team and will update you shortly.

Thanks

Rishabh

[Chris Tammar]

@Rishabh_Tiwari Sounds good. I appreciate you looking into this!

[Rishabh_Tiwari]

Thank you for your patience. The team tested the files you shared with us, and the update content works without any issue. So would you mind updating InDesign to the latest version, 19.4, and letting us know how it goes?

Thanks

Rishabh

[Chris Tammar]

@Rishabh_Tiwari I am already using the most up-to-date version. I just tested it out with someone. I sent them this preview link, and they are stIll getting this error message....

This usually occures when i make an update to a file and click "Update Content"

[Rishabh_Tiwari]

I just tested the file and it's opening on my end. Can you ask the users to test it on a different browser or different internet network and let us know how it goes.