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Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.
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Hi All,
The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.
Regards
Rishabh
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So looks like the loadtimes are much better and video is working now on both Chrome and Safari! 👏 @Vivek12 @Rishabh_Tiwari
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Glad to hear that! Feel free to reach out if you need any further assistance.
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Yes, I'm seeing improved load times for documents with GIFs in them. Thank you for looking into this!
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@Vis Dev Glad to hear that! Feel free to reach out if you need any further assistance.
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I think it's definitely working a lot better than it did but it seems certain users are still finding loading times to be slower than they were prior to the outage.
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Seems to be working ok for me now.
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@qwfqwf Please request the affected users in your firm to share a few impacted links with you. Kindly test it on your machine first & if the issue persists, then you may share it with us for further testing.
Regards,
Vivek
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@Nigey-LTA Please share the link where you're experiencing slowness & we will try to test it at our end.
Regards,
Vivek
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@Nigey-LTA Any specific page number where the issue is occurring with images/components?
Regards,
Vivek
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I'm not talking for anyone else, but for me this has always been a very random issue. I think it will be hard to replicate. For some reason, randomly items just don't load.. then other times they will. Only way to fix is go back a page and then reload the page.
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This is very true. Sometimes I find a page background image or gif doesn't load and you have to go back a page and then back onto it.
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@qwfqwf Please request the affected users in your firm to share a few impacted links with you. Kindly test it on your machine first & if the issue persists, then you may share it with us for further testing.
Regards,
Vivek
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Hi All,
The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.
Regards
Rishabh
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Hi @Nigey-LTA,
We are sorry to hear that. We would request you to create a separate post for this new issue with the video, and we will try our best to investigate the issue and help you separately.
We're here to help.
Thanks,
Harshika
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Hi there Rishabh,
Do we need to do anything to have the fix deployed to our documents? Documents that used to be speedy, are still loading very slow as of 5 minutes ago. Do we need to re-export them?
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Hi, @Nigey-LTA I did send you a DM, this morning sharing an update that the Engineering team is aware of that specific issue and that a fix will be deployed in future releases.
Regards
Rishabh
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@Rishabh_Tiwari
The links do load faster a now, so thank you for that.
I still though have a problem with the publishing itself.
It's just keeps stuck on here: 'preparing you document to be published online..."
Can you look at this? Because it's preventing me from working and giving out the treatment to the clients.