Publish Online | Extremely slow | InDesign 17.4

[StudioFerz]

Hi, since a couple of days loading of our published documents is extremely slow. Has anybody else experienced this and, if so, is this an Adobe server issue? Maintenance? Docs that were previously loading in a sec now take almost ten to half a minute to load... Fingers crossed this is temporarily and quickly resolved.

{Renamed By MOD}

[StudioFerz]

So looks like the loadtimes are much better and video is working now on both Chrome and Safari! 👏 @Vivek12 @Rishabh_Tiwari 

[Rishabh_Tiwari]

Glad to hear that! Feel free to reach out if you need any further assistance.

[Vis Dev]

Yes, I'm seeing improved load times for documents with GIFs in them.  Thank you for looking into this!

[Rishabh_Tiwari]

@Vis Dev Glad to hear that! Feel free to reach out if you need any further assistance.

[qwfqwf]

I think it's definitely working a lot better than it did but it seems certain users are still finding loading times to be slower than they were prior to the outage.

[nickb41910191]

Seems to be working ok for me now.

[Vivek12]

@qwfqwf  Please request the affected users in your firm to share a few impacted links with you. Kindly test it on your machine first & if the issue persists, then you may share it with us for further testing.

Regards,
Vivek

[Nigey-LTA]

What I’ve noticed since I first reported issue 43 days ago, is that
sometimes, components don’t load fully, meaning you have to go out of the
page, then back again to get to fully load

[Vivek12]

@Nigey-LTA  Please share the link where you're experiencing slowness & we will try to test it at our end.

Regards,

Vivek

[Nigey-LTA]

This one, in places images/ components missing:
https://indd.adobe.com/view/8123d3bd-8c31-4078-ac49-ced628d1d410

[Vivek12]

@Nigey-LTA  Any specific page number where the issue is occurring with images/components?

Regards,
Vivek

[nickb41910191]

I'm not talking for anyone else, but for me this has always been a very random issue. I think it will be hard to replicate. For some reason, randomly items just don't load.. then other times they will. Only way to fix is go back a page and then reload the page.

[nickb41910191]

This is very true. Sometimes I find a page background image or gif doesn't load and you have to go back a page and then back onto it.

[Nigey-LTA]

Never used to happen, speed is still not what it was, although better

[Vivek12]

@qwfqwf  Please request the affected users in your firm to share a few impacted links with you. Kindly test it on your machine first & if the issue persists, then you may share it with us for further testing.

Regards,
Vivek

[Nigey-LTA]

Vivek, can you tell me if Adobe still using AWS servers? Someone said
they’ve stopped using AWS to save costs

[Rishabh_Tiwari · Accepted solution]

Hi All, 

The fix has been deployed and the issue stands resolved, as confirmed by multiple community members. Feel free to create a new thread if you need any further assistance.

Regards

Rishabh

[Nigey-LTA]

There’s a new problem thats appeared. Don’t know if anyone else getting
this, but where animation starts, am getting a pre- appearance of the
object flashing up before the animation starts.

[HARSHIKA_VERMA]

Hi @Nigey-LTA,

We are sorry to hear that. We would request you to create a separate post for this new issue with the video, and we will try our best to investigate the issue and help you separately.

We're here to help.

Thanks,

Harshika

[Nigey-LTA]

It occurs in chrome mobile

[danielh20791668]

Hi there Rishabh,

Do we need to do anything to have the fix deployed to our documents? Documents that used to be speedy, are still loading very slow as of 5 minutes ago. Do we need to re-export them?

[Nigey-LTA]

Yes, I’m still finding there’s a long delay when opening documents,
reported this to Rishab, but no reply. Adobe has a fairly basic issue that
I hoped they’d fixed, but issue definitely still there.
Publish Online used to be blazingly fast to open docs, but now goes off to
have a think about it before they open. One single pager today took 19
seconds!!!!!

Adobe really do seem deaf to this issue of slow document loading

[Rishabh_Tiwari]

Hi, @Nigey-LTA I did send you a DM, this morning sharing an update that the Engineering team is aware of that specific issue and that a fix will be deployed in future releases.

Regards

Rishabh

[Nigey-LTA]

Sorry, yes you did, but I really don’t agree with what you said because
logic tells me that the issue is with the publish online server setup, not
with the release version.
So, every time I open a PO document, there’s a great big pause before it
opens. I wouldn’t have thought it’s the AWS cloud because from what I’ve
read, they have the best cloud hosting infrastructure in the world.
But Adobe NEVER respond to this question about PO server setup????

[Pelican25272736ahqp]

@Rishabh_Tiwari 
The links do load faster a now, so thank you for that.

I still though have a problem with the publishing itself. 
It's just keeps stuck on here: 'preparing you document to be published online..."

Can you look at this? Because it's preventing me from working and giving out the treatment to the clients.