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Text disappears when typing in text box

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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I'm getting this issue where when I make any changes to text within a text box, like typing within it, cutting/pasteing, editing, etc. the text disappears. Sometimes it'll come back if I click out of the text box. Sometimes it comes back if I switch between normal and preview mode.

 

It doesn't happen every time, but often enough to be incredibly annoying.

 

I'm running:

  • Mac OS 11.4
  • Macbook Air M1 2020
  • InDesign 16.2.1
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correct answers 1 Correct answer

Adobe Employee , Sep 22, 2021 Sep 22, 2021
Hi All, We're currently investigating this issue. We'd appreciate if you could share the information listed below: 1. Version of the OS & InDesign. 2. Device Information. 3. Whether it happens with GPU Performance enabled/disabled or both. 4. Does resetting TextEdit preferences on macOS help? 4. A sample of the file. 5. Preferences files(You may find the location of these files here). This information would help us assist you accordingly. You can share the information with me over DM. Rega...

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Explorer ,
Sep 07, 2021 Sep 07, 2021

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Hi Uwe

I tried to work with ID alone with 8 Go, but no way, the same problem. It's incredible, all the applications are working togheter very well ( AI, Photoshop, acrobat pro, and more .. firefox, a lot of utilities...) and the memory management seems to be perfect. This is bug that Adobe has to fix very fast. For the moment Indesign is not M1 compatible.

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Explorer ,
Sep 07, 2021 Sep 07, 2021

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Hi

Thanks for your help. The last version doesnt fix the bug, and this not a memory problem (8Go only for Indesign).

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi there,

 

Sorry to hear about your experience. Please try resetting your TextEdit preferences to default & let us know if it helps.

You may follow the instructions to do that on this Apple support article.

Looking forward to your response.

 

Regards,

Ashutosh

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Explorer ,
Sep 08, 2021 Sep 08, 2021

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Hello

thanks for your help. Textedit ? why not :-).... I'm testing and comming soon

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Explorer ,
Sep 08, 2021 Sep 08, 2021

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Sorry, it's seems to be better for a few seconds but the same bug come's again.  As you can see in the video below..

regards

Steph

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Thank you Steph for trying it out and responding back so quickly. Let us review the details. We'll get back to you.

 

Regards,

Ashutosh

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Adobe Community Professional ,
Sep 08, 2021 Sep 08, 2021

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Et le fait de désactiver le GPU ne change rien non plus ?

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Explorer ,
Sep 08, 2021 Sep 08, 2021

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Bonjour jm


Je ne veux pas crier victoire trop vite mais je n'arrive pas à recréer le bug depuis 10 min intensives.... je continue à tester et vous tiens au courant.
Mille mercis pour votre aide
Hello jm

I don't want to claim victory too quickly but I can't recreate the bug for 10 intensive min .... I continue to test and keep you posted. Many thanks for your help

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Thanks for working with us on this particular issue. Would it be possible for you to share your InDesign preference files? Please find the location of preferences file on this help article. You may share the files using Creative Cloud(or any other cloud service you prefer). Also, let us know the version of your macOS on Mac Mini M1 machine you're using.

You may share the information on DM as well. This information would help us investigate this further. Looking forward to your response.

 

Regards,

Ashutosh

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Explorer ,
Sep 10, 2021 Sep 10, 2021

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Hello

My Id pref file is loading on Creative Cloud. You can find my osx version an Dysplay in the atached files.

The jmlevy solution seem's to work. I had deseable the GPU and I 've got no bug for the moment...

regards

Steph

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Explorer ,
Sep 14, 2021 Sep 14, 2021

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Bonjour,
2 days of work without any problem and the bug returns. It is not to understand anything. I have checked the available memory, it is OK. I closed all other apps, but nothing helps ...
 
2 jours de travail sans aucun probleme et le bug revient. C'est à ne rien comprendre. J'ai vérifié la mémoire disponible, c'est OK. J'ai fermé toutes les autres applications, mais rien n'y fait...
 
regards
SP

 

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Indesign v 16.4. The text in the text box keeps disappearing and it is driving me crazy. It has never happened before but it is really slowing down my work. Is there a bug? I have changed onto a new iMac - is there a problem with those? 

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Adobe Employee ,
Sep 07, 2021 Sep 07, 2021

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Hi Carlyl,

 

Sorry to hear about your experience. Would you mind sharing version of the macOS? Have you tried disabling the GPU Performance under Preferences? If not, please try that.
Additionally, you may try zooming in & out on that page & see how that goes. Hope it helps.

 

Regards,

Ashutosh

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New Here ,
Oct 05, 2021 Oct 05, 2021

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Zooming in and out is not solution to the issue, nor is scrolling up and down the pages in order for my text to reappear as i have to do every single time i type in InDesign. Adobe NEEDS to address this issue, we are all paying subsription fees to your company and we are not receiving adeqete service or help in fixing this issue. This thread has been going on for months now with no substantial fix. Its not good enough, Adobe Developers NEED to fix this.

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New Here ,
Sep 06, 2021 Sep 06, 2021

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Estoy maquetando en Indesign y en cuanto cambio estilos, copio cosas, etc me desaparece la visualización y tengo que ampliar o reducir la página para volver a verlo ¿le ocurre a alguié más? ¿sabéis como solucionarlo?

 

gracias

 

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi there,

 

Sorry to hear about your experience. In addition to the helpful suggestions given on the shared community post by Luke, please try resetting your TextEdit preferences to default & let us know if it helps.

You may follow the instructions to do that on this Apple support article.

Looking forward to your response.

 

Regards,

Ashutosh

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hi All,

 

We're currently investigating this issue. We'd appreciate if you could share the information listed below:

1. Version of the OS & InDesign.

2. Device Information.

3. Whether it happens with GPU Performance enabled/disabled or both.

4. Does resetting TextEdit preferences on macOS help?

4. A sample of the file.

5. Preferences files(You may find the location of these files here).

 

This information would help us assist you accordingly. You can share the information with me over DM.

 

Regards,

Ashutosh

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Community Beginner ,
Sep 22, 2021 Sep 22, 2021

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Hi Ashutosh,

1. OS 11.5.2, ID 16.4

2. 2020 13" MBP M1

3. Both, but far more when GPU Performance is enabled

4. It helped a little, but still having same issues with TextEdit and ID

4. It happens on all files

5. Sorry, I'm having difficulty locating the ID pref files. None are located in Library > Preferences for both overall, system or user.

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New Here ,
Sep 23, 2021 Sep 23, 2021

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Ashutosh,

Is there no one at Adobe who uses InDesign and can troubleshoot? There are millions of us using this inferior version of InDesign who expect solutions to our workflow slowdown.

Current: iMac, M1, 2021, BigSur 11.5.1

 

P.S. I haven't updated my MacBook in a couple of years — old fashioned Mojave 10.14.6 with InDesign CC 13.1 and everything functions PERFECTLY.

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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Hi Ashutosh,

 

1. macOS 11.6, ID 16.4

2. 2020 Mac Mini M1

3. Both when GPU Performance is enabled and disabled

4. The problem persists

4. Every single file that I work on is affected in exactly the same way

5. Unable to locate it for the moment (apologies)

 

I have an Intel MBP from late 2013 running the latest version of InDesign, and the problem simply doesn't exist on that machine.

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Community Beginner ,
Sep 23, 2021 Sep 23, 2021

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I can't beleive you read these threads and didn't ask for the one spec all the M1 systems have in common, which is 8GB of ram. If you want to replicate the problem simply get any M1 Mac with 8GB of ram running any version of OSX, and any version of M1 InDesign and start using the text tool for 5 minutes. You'll be able to observe this bug at your leisure.

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Explorer ,
Sep 23, 2021 Sep 23, 2021

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Thank you!  I read these posts and see the commonality among us all.  How Adobe can't see what we are experiencing is so frustrating.... as if we don't know what we are doing in the program.  It's like someone shutting off the lights in a room and we have to constantly turn them on again to see what we are working on!  ENOUGH ALREADY!!  I'm ready to go back to good old QuarkXPress.  LOL

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