P: (14.3) Sonoma - WB Picker Loupe Tool is stuck after first click

[Don2374644086l8]

Running 13.1 on intel iMac, Sonoma.  Grab the eyedropper for white balance and the loupe window gets stuck on the first color it touches.  Still can pick different spots to change WB, but the loupe never changes as you move around image.  This is new since Sonoma upgrade.  Restarts, etc., did not resolve.

[JohanElzenga]

First thing to try with strange issues like this is resetting the preferences: 

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

[GoldingD]

iMac, Sonoma

'What MACOS Sonoma version number?

[Gelumpe]

Hello everyone,
the magnifying glass of the white balance or point color does not work and does not show a magnification of the image. The zoom display seems to hang up.
I am on Lightroom 7.1.2 and MacOS Sonoma 14.3.

I have no idea what the problem is or how I can solve it.
Beste regards,

Philipp

  

[ErikJ2000]

Same problem on my new MacBook Pro 16" M2 Pro. 32 Gb memory, running Sonoma 14.3 and LR 13.1

Have resetted my LR prefs but same result

[Rikk Flohr: Photography]

Do you have HDR enabled in this image? That would explain it. 

Loupe views for various tools are SDR only and will show differently than the rendered content of an HDR-enabled image. 

[Gelumpe]

Hey Rikk, 

thanks for the reply. HDR ist disabled. And it's the same for JPEGs and Raw-files. 

The problem with loupe view only appears on my mac. Changing whitebalance for example on iPad or iPhone works perfectly fine. 

I can still click on the image and the whitebalance changes accordingly and even point color selects a specific color. It just doesnt preview the area in the loupe. 

 

 

[Rikk Flohr: Photography]

I am not seeing the issue on any of my Sonoma systems. The pixels displayed by the loupe are the brightness and content I would expect. 

A preference file reset would be a good starting point for you. 

This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

[Gelumpe]

Unfortunately, I'm not sure when exactly this problem occurred. It might have happened after the latest Sonoma update. Could there be a chance of that causing the error? I tried to go back to an older version of Lightroom, but that didn't help.

[Gelumpe]

Please ignore my last reply. Somehow missed your message. 

[Gelumpe]

Okay, so I just did the preference reset. The issue is still there. 

[Rikk Flohr: Photography]

I would start looking at Screen-scaling settings to see if different screen resolutions affect the issue.

What type of pointing device are you using?  Trackpad? Tablet? Mouse? other?

[Gelumpe]

Tried different screen resolutions and nothing changed. 

I'm using a mouse. Tried to delete its custom settings for lightroom in the device software, but that didn't help either. 

[JohanElzenga]

I had not tried it myself yet, but I do see the same issue. The eyedropper works fine, and when I look at the image preview in the upper left corner, I do see the image preview change while going over the image with the eyedropper. But the eyedropper loupe does nothing. @RikkFlohr this look like a bug.

[Rikk Flohr: Photography]

I am not able to replicate this, @JohanElzenga .  (14.2.1). 
I wonder if permission to record screen is not enabled in the Mac OS for Lightroom Classic? 

[MEphotogirl]

I'm seeing the same issue with the white balance picker in LrC.  iMac 2020 running Sonoma 14.3, LrC 13.1. I looked in Camera Raw to see if the same thing happens but there is no loupe view. I do see the image change colors in the Navigator window (LrC). I have not reset preferences here yet, but I see it didn't work for one person.

[JohanElzenga]

@Rikk Flohr: Photography Screen recording is permitted (and because the eyedropper itself works, this can't be the reason). It's most likely related to MacOS Sonoma 14.3 and not present in MacOS 14.2.1. I just checked on my wife's computer: same thing.

[Rikk Flohr: Photography]

I will upgrade a machine to 14.3 and see if it manifests. 

[Rikk Flohr: Photography]

Upgrading to 14.3 is required to make the Loupe tool stick.  I will log it. 

[Rikk Flohr: Photography]

Bugs are filed against Classic and Desktop; this thread contains reports from both applications.

Note: macOS 14.5 is reported to fix the issue on Classic 13.2 but introduces a crash on LrD 7.2.  Lightroom Desktop's next release should address the crashing introduced in the combination of 7.2 and macOS 14.5

[ohsweetnuthin]

I'm having the same issue. When will this be fixed?

[umlautnord]

The white balance and point color loupes get stuck on the first thing they preview after mousing over the first image I use it on after application launch. On MacOS Sonoma 12.3; Lightroom Desktop 7.1.2; MBP 13" M1 2020.

They will still work (i.e., set a WB or choose a point color) when clicking on the image, but the preview/zoomed version of the loupe remains frozen. I've only noticed this issue lately - may be a result of upgrading to MacOS Sonoma 12.3. Seems very similar/the same as this issue reported as a bug in Lightroom Classic: https://community.adobe.com/t5/lightroom-classic-bugs/p-14-3-sonoma-wb-picker-loupe-tool-is-stuck-af...

I have tried adding Lightroom to allow it to view/record screen in System Preferences (though it has never asked for these permissions); have also tried resetting Lightroom preferences. Restarting Lightroom or computer can reset the what the loupes get stuck/frozen on initially. However, once the loupe is first used and gets stuck, even switching to a different image in Lightroom won't change that original frozen loupe view.

Anyone else with this issue?

[AperturePrometheus]

I'm having the same problem. The loupe stuck at the pixel right under the cursor. Trying to zoom in/zoom out the loupe by scrolling up or down update the loupe, but the content inside still freezes and does not change according to my cursor. I've tried reset my machine, reset and reinstall the Lightroom but it does not work.

I'm using macOS Sonoma 14.3.1, Lightroom 7.1.2, downgraded to Lighroom 7.0 but the problem still persist.

[dbampa]

I've got a problem with the color picker in Lightroom Cloud (MAC) in that it sets to a specific color in the enlarged circle and doesn't change as I move around a photo. I don't have the same problem in Classic. See attached photo. Note thatthe picker does select the correct color as seen by the faint black dot in the picker panel on the right,

[dbampa]

Yup, same issue with me.

[Jao vdL]

Interesting. I see the same issue but with a different patch that doesn't change moving around on the image on my Mac Book Pro M1 Max running Sonoma. It does pick the right color under the dropper but the enlargement in the circle is from some other area not even in the same image.