P: Compare View on 2nd Monitor shows no image on Zoom.

[Job56]

After LR Classic 13.0 and update 13.0.1 Lightroom is behaving weird on my second monitor.
Before I could use the compare mode on the second monitor when in the develop module on the first without any issues.
Could zoom in and out on the comparisons.
After the update this behaves odd.

Sometimes it will zoom in and out as before but most of the time it doesn't and one of the selected pics for comparison won't even show (just black) or sometimes even zooms in at a different percentage compared to the other. This only occurs when in the Develop module.

Switching from Compare to Loupe on the second monitor sometimes won't work either - display goes black.

When I switch to the Library module on the first screen there's no issue.

I've got a very robust Windows system with 32 GB of RAM and a NVIDIA GeForce RTX 3060 Ti 8GB of RAM which before (v 12.5) just did the job without any trouble.

Seems like Adobe rushed to do this update but forgot to test it thouroughly.

[Susanne302816900guz]

None of  of the suggested solutions here has worked for me. As I can see in posts here it is common on AppleOs and Windows platforms. Seems it is not a user problem. Means it is no driver problem depending in a system, it is a problem of LR 13 to handle the GPU in development mode. Were is the fix, four weeks are gone and this issue still crashes my workflow while paying for it.

[James30948954r4n0]

Have the same issue. When I use 2nd monitor and try to zoom in on the image on 2nd monitor, it just goes black. The only thing I can think of that I did after importing was generate full previews of all my images in the import. 

[Lorenzococosr]

Just an added update. Still no resolve.

other inputs,  

                      GPU is active in all other programs I use without issues, that I have not seen.

it appears to be only LR. For me anyway.

hopefully get a fix soon.

[martin.1]

@Rikk Flohr: Photography 

Hello Rikk, on top of Compare View, Loupe View on my second monitor also shows no image when zoomed in.  

My Lightroom Classic Version is 13.0.1 [ 202310121438-d2af310c ]

Internal Camera Raw Version 16.0 [ 1677 ]

Operating System: Windows 11 - Home Premium Edition 11.0.22631

Displays: 1) 3840x2400 2) 1920x1080

Was such issue reported by someone else  already?

[defaultg0xz0h1s8nty]

When I first reported this Adobe support had me turn off GPU acceleration and that fixed the issue. They then walked through my system and found that the on board graphics adapter was enabled (still no clue how that got re-enabled, but that's a separate issue). Disabling the adapter seemed to fix it. The problem is back. The on board adapter is disabled and the problem happens whether or not GPU acceleration is on.

LRC is not usable to me. Reverting to the prior version isn't really an option because performance is so poor I can make brew a new pot of coffee while waiting for Denoise to finish.

[KBStudio]

I too am having issues with LRC 13.0.1 crashing.  I have tried all the suggested solution without success.  I am going uninstall and reinstall version 12.5 which had worked flawsly.  

[D Fosse]

One problem with Lightroom Classic system info, is that it doesn't indicate whether it's a laptop with dual graphics.

Conflicting dual GPUs is a well known problem in Photoshop. It is also specifically stated in the LrC GPU troubleshooting help page ("If you must use more than one graphics card, remove or disable the less powerful cards"😞

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html 

It also doesn't say what the CPU is (Intel or AMD). Again in Photoshop, AMD Ryzen seems to have some problems specific to that platform.

[Jp915]

I'm still having the same problem,  it's been a while now, my PC has a Ryzen 5950x 4000hz 32GB Ram, and a 4090. I also turned off GPU acceleration and I'm still having the same issue.  

[KBStudio]

Uninstalled LRC 13.0.1 and reinstalled LRC 12.5.1.  No more crashes but this version is slower than v13.0.1.  I can live with that for no more crashes!!!

[chrisb35753520]

I have the same issue with the 13.0.1 release.  I have Windows 10, 1080 Ti graphics card.  Screen goes black when I zoom in on the 2nd monitor in loupe.  I did disable the GPU and seems to be working that way but is slower.

[Job56]

I've done some further investigation of my own in the hope to get things a bit more clear.

When Use Graphics Processor is swithced off LR doesn't have issues with 'older' pictures from the Sony A77m2 regardles of JPG or RAW.
Magnification or zooming in on Compared pictures in Develop Mode on the secondary display is behaving normal.
The Loupe mode on the secondary display works as it should; no issues.

However when I perform the same action with pictures from my new camera, the Sony A6700, it starts behaving strange; even with GPU switched off.
The one picture gets zoomed in to 100 percent and the other only gets a magnification of around 50 percent.
The one clicked on gets the smaller zoom percentage.
Loupe mode now on the secondary screen also behaves odd an d doesn't show the entire picture.

This makes me think the Camera RAW profiles that are used for the former LRClassic 12.5 is the culprit of this.

I've reverted back to LR Classic 12.5 as this doesn't give me any headaches though I'd greatly appreciate if Adobe could fix this asap as I'm getting a bit annoyed by this (and the lack of feedback Adobe gives us on this).

[Job56]

This makes me think the Camera RAW profiles that are used for the former LRClassic 12.5 is the culprit of this.

I actually meant to say there's a major difference between the 12.5 en 13.01 version which is the probable cause of this.

[bokkobokko]

I do have a D500.
In previous post provided hardware.
Was tinkering with something that made a small preview window on primary monitor. At first it was black, cleared caches in preferences. Suddenly I had a picture on preview and secondary monitor. Moved to another picture, couldn’t get it back. Did retry with GPU Acceleration on and off.
GA was on when it worked.
Have been going through older pics so D600, D750 D810.

I only shoot raw.

Jerry 613-282-6654

[eBronte]

I  reasonally came arcross thin problem.  When I am in the Develop Module and I have my second monitor showing Loupe- its find showing Fit but @ 100% or any % that involves enlargement it has problem showing the whole enlarged image.   But if I switch it to Library this issue does not occur.

I am using Win 11  LR 13.0.01

[johnrellis]

Modeators, @Rikk Flohr: Photography, please merge with this Bug:

https://community.adobe.com/t5/lightroom-classic-bugs/p-compare-view-on-2nd-monitor-shows-no-image-o...

Even though the subject line says"Compare View on 2nd Monitor", there are many posts in that thread about problems with Develop Loupe not zooming properly.

[johnrellis]

Some have reported that setting Preferences > Performance > Use Graphics Processor to Off works around the problem.  You'd have to decide whether the degradation in performance is worth it.

[brigitter]

I have the same issue within Develop module. Zoom in and out doesn't work anymore on my second screen and goes black. This is really annoying. What is the solution for this issue?

[Disilusionist]

Same issue here,

1. Turning off the GPU has no effect on the bug.
2. Changing the info label has no effect on the visibility of the image. Changing the selected image chages the partcally hidden image.
3.  The problem is inconsistent, and unpredictable. It occurs in loupe or compare, with Normal, Live or Locked set on the second monitor.

LrC 13.01, Windows 10, Nvidia 1070, Nvidia 546.01 Studio driver installed today.

[r hb88940642]

I am running Windows 10 Dutch version. And Dutch version LR 13.01 . I also have this issue in Library mode all works as designed, but in develop mode the zoom function on the secodn screen does not work.

[patriks24738689]

I have the same issue with the last LRc update and the 2nd screen view >= 100%.

Changes to the GPU usage do not solve the issue.

Lightroom Classic-Version: 13.0.1 [ 202310121438-d2af310c ]

Spracheinstellung: de

Betriebssystem: Windows 11 - Business Edition

Version: 11.0.22621

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 24

Prozessorgeschwindigkeit: 3,1GHz

SQLite-Version: 3.36.0

CPU-Auslastung: 0,0%

Integrierter Speicher: 32473,4 MB

Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 1349,5MB / 128,0MB (1054%)

Für Lightroom verfügbarer phys. Speicher: 32473,4 MB

Von Lightroom verwendeter phys. Speicher: 15725,0 MB (48,4%)

Von Lightroom verwendeter virtueller Speicher: 18979,9 MB

Anzahl GDI-Objekte: 868

Anzahl BENUTZER-Objekte: 2813

Anzahl Prozess-Handles: 23052

Cache-Speichergröße: 2313,7MB

Interne Camera Raw-Version: 16.0 [ 1677 ]

Maximale Anzahl Threads, die Camera Raw verwendet: 5

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 8338MB / 16236MB (51%)

Physischer Speicher in Camera Raw: 8934MB / 32473MB (27%)

DPI-Einstellung des Systems: 168 DPI (High-DPI-Modus)

Desktop-Komposition aktiviert: Ja

Standardvorschaugröße: 3840 Pixel

Monitore/Anzeigegeräte: 1) 2160x3840, 2) 3840x2160

Informationen zum Grafikprozessor: 

DirectX: Intel(R) UHD Graphics 770 (31.0.101.3675)

Anfangsstatus: GPU für die Anzeige wird standardmäßig unterstützt

Benutzerpräferenz: Automatisch

[dsm1212]

I have the same issue RTX 3080 Ti. Could be a video driver bug or a Lightroom issue, but would be good if Adobe would respond here. Clearly there are a lot of people with the problem.

[dsm1212]

So this is probably not conclusive, but I noticed there was a recent Nvidia driver update so I installed that. Didn't reboot. Opened lightroom and it wasn't fixed. Closed lightroom and opened again about an hour later, now is gone. I've opened and closed several times and can't reproduce. But why didn't it work right away? Maybe some part of the old driver had not yet exited. I have yet to reboot but that might be a more conclusive result if it works after upgrade and reboot. Others should try a video driver update and report back.

[davidw50514117]

Hi,

Just updated my NVidia 1050 TI driver as you sugested

Problem remains the same.  Zoom works in Import but not in Develop 

[borisf47974281]

Same problem here with version 13.

Asus ProArt notebook / Dual Monitor

Dual GPU configuration (Intel HD630+NVIDIA GeForce RTX 2060).

Latest version of the Nvidia Drivers.

If i disable, in LightRoom, the GeForce, the bug disapears.

Extract of my configuration :

Lightroom Classic version: 13.0.1 [ 202310121438-d2af310c ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Business Edition
Version: 11.0.22631
Application architecture: x64
System architecture: x64
Logical processor count: 12
Processor speed: 2,5GHz
SqLite Version: 3.36.0
CPU Utilisation: 0,0%
Built-in memory: 32614,6 MB
Dedicated GPU memory used by Lightroom: 571,1MB / 5969,0MB (9%)
Real memory available to Lightroom: 32614,6 MB
Real memory used by Lightroom: 2177,4 MB (6,6%)
Virtual memory used by Lightroom: 2979,9 MB
GDI objects count: 1032
USER objects count: 2741
Process handles count: 2680
Memory cache size: 166,8MB
Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 751MB / 16307MB (4%)
Camera Raw real memory: 823MB / 32614MB (2%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 1440 pixels
Displays: 1) 1920x1200, 2) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2060 (31.0.15.4617)
Init State: GPU for Image Processing supported by default
User Preference: GPU for Display Enabled

[dsm1212]

Bummer the driver update didn't work for others. Mine is still working fine. It had not worked for weeks so I think it had to have something to do with that, but I also just recalled that I took and adobe camera update the same day so make sure you have the latest camera update in case that is it. My photos are sony RAW if that matters.