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P: (Windows) Application hangs when trying to open masking tool

Explorer ,
Oct 11, 2023 Oct 11, 2023

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Since said update, LR goes into "not responding" mode with CPU usage "very high" and does not come back. Killing the LR task and restarting does not help. 

 

System: Ryzen 9 5900X, 64 GB, GeForce RTX 3060 with latest Studio Driver

 

Any ideas?

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correct answers 1 Correct answer

Adobe Employee , Oct 13, 2023 Oct 13, 2023

Greetings All,

Lightroom Classic v13.0.1 is released. This update contain a fix for this issue. 


If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

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correct answers 2 Pinned Replies

Adobe Employee , Oct 11, 2023 Oct 11, 2023

The team is requesting a few logs from those of you on this thread. The logs are found at %appdata%/Adobe/CameraRaw/Logs%appdata%/Adobe/CameraRaw/Logs. 

 

Can anyone share a log?

 

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Adobe Employee , Oct 13, 2023 Oct 13, 2023

Marking status as "Fixed"

Status Fixed

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Thanks.  I had assumed it was a Lightroom problem because it didn't happen to pre-updated Lightroom and started happening immediately after the update.  Also, it happens to no other program.  Could Adobe have missed an error-trap?

 

-- Jim

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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Are you using nVidia 3060 GPU?

 

Rikk Flohr: Adobe Photography Org

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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@Rikk Flohr: Photography 

 

thank you.

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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1060.  But I'm about to upgrade to a new machine with a 4060, once I build it. (The parts arrived yesterday.)

 

-- J

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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There is a separate thread regarding nVidia 3060 cards. I was making sure you weren't part of that cohort...

Rikk Flohr: Adobe Photography Org

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Explorer ,
Oct 11, 2023 Oct 11, 2023

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@Rikk Flohr: Photography See below...we appear to be quite a few with the same issue in otherwise smoothly operating MS environments. 

Thank you all for the support.

Let's hope a fix is coming soon.

My last attempt will be to go to the previous NVIDIA driver version.

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Explorer ,
Oct 11, 2023 Oct 11, 2023

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@Axel HH : Kann man nach dem vollzogenen Update - inklusive neuem Katalogformat - denn wieder zurück auf 12.5?

Sorry...hab's gefunden 🙂

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Thanks.  I just updated my video driver, so we'll see what happens.  (Nvidia came out with a new version yesterday.)

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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The team is requesting a few logs from those of you on this thread. The logs are found at %appdata%/Adobe/CameraRaw/Logs%appdata%/Adobe/CameraRaw/Logs. 

 

Can anyone share a log?

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Oct 11, 2023 Oct 11, 2023

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Send to where?
As said above: I would prefer not to share log-level info publicly here.

 

Hmm...sorry the 13.0 logs seem to have been overwritten by 12.5 logs after I went back to that.

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Adobe Employee ,
Oct 11, 2023 Oct 11, 2023

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The question was 'could you share'

If you have a log ready to go and don't want to share it publically, we have methods of doing that but it sounds like you do not have a log? Correct?

 

Rikk Flohr: Adobe Photography Org

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Explorer ,
Oct 11, 2023 Oct 11, 2023

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Some said: "Today I updated Lightroom to version 13 on Windows 11. The application freezes when I switch to the masks in the Develop module."

 

I am having the same issue and came here to get help. I have figured out, that i have to first pick a color with the new Eye Dropper, when it is only half visible. The "Punktfarbe" works as expected when not in Mask Mode. In Masks Mode the entire application freezes when i use the scrolbar and the "Punktfarbe" panel is open. It looks like a problem if Lr trys o display the "Punktfarbe" Panel with no color selected - empty color Picker. 

 

The described Problem does not occur in Camera Raw! Here all the Mask Settings work fine!

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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No prob.

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Explorer ,
Oct 11, 2023 Oct 11, 2023

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Today I updated Lightroom to version 13 on Windows 10. The application freezes when I switch to the masks in the Develop module.

I have figured out, that i have to first pick a color with the new Eye Dropper, when it is only half visible. The "Punktfarbe" works as expected when not in Mask Mode. In Mask Mode the entire application freezes when i use the scrolbar and the "Punktfarbe" panel is open. It looks like a problem if Lr trys o display the "Punktfarbe" Panel with no color selected - empty color Picker. 

If only the small color picker is displyed, see screenshot, and the right black arrow is horizontal, big color Picker not visible, everything is OK. The problem seems to display the big color Picker within the panel with no color selectet previos. After picking the color with the small picker, i can switch the black arrow to the big picker, and it works! So in my opinion a problem with the empty color picker  - before a color was picked.

The described Problem does not occur in Camera Raw! Here all the Mask Settings work fine!

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Just installed LrC 13 and am facing a freezing of LR when I click on the masking tool.

After clicking on the masking button, the masking tool bar (right hand side) opens and the usual small masking box starts to open, but stays black. Then there is showing up a black bar on top of the photo window and LR is frozen.

 

I had to go back to version 12.5. which is working perfectly fine.

 

 

 

 

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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Forgot to say that only the Task Manager allows me to terminate LR after the freezing.

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New Here ,
Oct 11, 2023 Oct 11, 2023

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After installing V 13 today Oct 11, I have ties a few lens blur exercises (2) and suddently, PC started to lag in LR 13 (I have a powerful PC). and then other functions could not work... I returned to V 12.5 and this for a few weeks until LR 13 get it's act strait.

 

PC Ryzen 7, Win11 64bit, 32GB memory, Drive C SSD has more than 1TB free, 

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New Here ,
Oct 11, 2023 Oct 11, 2023

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Masking is not possible. LR freezes instantly when you click on mask

No report is generated.

I have to close LR by task manager

Uninstall and reinstsall after restart doesn't work either

I reinstalled version 12.5 it works fine. I wait for stable version 🙂

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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I was importing photos and Lightroom froze after 8 of 500 photos were imported. I rebooted the PC (running Win 11) and the same problem occurred. I unistalled Lightroom and re-installed. Did not help.What can be done?

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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To work it out on a user forum, you are going to have to provide a lot more detail.  

 

Without that and if it were me, I would roll back a version.  

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New Here ,
Oct 11, 2023 Oct 11, 2023

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Hello,

 

I just updated my Lightroom Classic to 13.0.0.15 and since then I cannot create any kind of mask. The little mask area (where all current masks on the photo are listed) appears but in black. And then Lightroom freezes. I already updated my graphic drivers and tried to work without gpu by changing the performance setting. When I click on the mask button Lightroom tries to recognize persons. On photos with persons this feature still works. But after or while creating this mask lightroom will crash too. What can I do? 😞

 

Lightroom Classic-Version: 13.0 [ 202309270914-5a1c6485 ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 11 - Business Edition
Version: 11.0.22621
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 24
Prozessorgeschwindigkeit: 3,7GHz
SQLite-Version: 3.36.0
CPU-Auslastung: 0,0%
Integrierter Speicher: 32693,3 MB
Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 730,7MB / 8031,0MB (9%)
Für Lightroom verfügbarer phys. Speicher: 32693,3 MB
Von Lightroom verwendeter phys. Speicher: 1356,3 MB (4,1%)
Von Lightroom verwendeter virtueller Speicher: 2259,6 MB
Anzahl GDI-Objekte: 908
Anzahl BENUTZER-Objekte: 2962
Anzahl Prozess-Handles: 2455
Cache-Speichergröße: 102,4MB
Interne Camera Raw-Version: 16.0 [ 1677 ]
Maximale Anzahl Threads, die Camera Raw verwendet: 5
Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2
Virtueller Speicher in Camera Raw: 104MB / 16346MB (0%)
Physischer Speicher in Camera Raw: 75MB / 32693MB (0%)
DPI-Einstellung des Systems: 168 DPI (High-DPI-Modus)
Desktop-Komposition aktiviert: Ja
Standardvorschaugröße: 3840 Pixel
Monitore/Anzeigegeräte: 1) 3840x2160
Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein

Informationen zum Grafikprozessor:
DirectX: NVIDIA GeForce RTX 3070 Ti (31.0.15.3758)
Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt
Benutzerpräferenz: Automatisch

Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic
Bibliothekspfad: C:\Users\André\Pictures\Lightroom\Lightroom Catalog-v13.lrcat
Einstellungen-Ordner: C:\Users\André\AppData\Roaming\Adobe\Lightroom

Installierte Zusatzmodule:
1) AdobeStock
2) Flickr
3) Luminar Neo
4) Nikon Tether-Zusatzmodul

Config.lua-Flags: None

Adapter Nr. 1: Anbieter : 10de
Gerät : 2482
Subsystem : 408f1458
Version : a1
Grafikspeicher : 8031
Adapter Nr. 2: Anbieter : 1414
Gerät : 8c
Subsystem : 0
Version : 0
Grafikspeicher : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (Arctis 7P+)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x83
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3070 Ti/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 537.58
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters 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GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_barycentric GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_mesh_shader GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_primitive_shading_rate GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_representative_fragment_test GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_scissor_exclusive GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_shader_texture_footprint GL_NV_shading_rate_image GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_dirty_tile_map GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_uniform_buffer_std430_layout GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control

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New Here ,
Oct 11, 2023 Oct 11, 2023

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No crash dialogues, just freeze.

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New Here ,
Oct 11, 2023 Oct 11, 2023

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Same issue after the update to v13.

As soon as LR should display the mask window, app freezes.

Already removed settings file - no success. Removal and new installation from CC - no success.


AMD Ryzen 7 5800X 8-Core

64 GB RAM

Geforce RTX 3060

Win 11 Pro

All updates (OS, drivers, etc.) installed

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New Here ,
Oct 11, 2023 Oct 11, 2023

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Log from backup system

 

cr_sdk_initialize: Adobe Photoshop Lightroom Classic 13.0 (Windows), version 16.0x1677, 64-bit, Release
name : AMD Radeon(TM) RX Vega 10 Graphics
VendorId : 4098
DeviceId : 5592
SubSysId : 323817509
Revision : 193
DedicatedVideoMemory : 2133184512
DedicatedSystemMemory : 0
SharedSystemMemory : 7484020736
MemoryBudget : 8867909530
AdapterLuid.LowPart : 52633
AdapterLuid.HighPart : 0
Flags : 0
DoublePrecisionFloatShaderOps : yes
ConservativeRasterizationTier : 3
CrossNodeSharingTier : 0
ResourceBindingTier : 3
ResourceHeapTier : 2
TiledResourcesTier : 3
NodeIndex : 0
TileBasedRenderer : no
UMA : yes
CacheCoherentUMA : no
feature level : 0x00009100
feature level : 0x00009200
feature level : 0x00009300
feature level : 0x0000a000
feature level : 0x0000a100
feature level : 0x0000b000
feature level : 0x0000b100
feature level : 0x0000c000
feature level : 0x0000c100
MaxSupportedFeatureLevel : 0x0000c100
HighestShaderModel : 0x60
WaveOps : yes
WaveLaneCountMin : 64
WaveLaneCountMax : 64
TotalLaneCount : 640
ExpandedComputeResourceStates : yes
Int64ShaderOps : yes
RootSignature.HighestVersion : 0x2
Windows cr_gpu_view backing scale: h= 1.2500, v= 1.2500
first frame index is: 0
BuildSwapChain 'developAfterLoupeViewnil' format 23
Windows cr_gpu_view backing scale: h= 1.2500, v= 1.2500
first frame index is: 0
BuildSwapChain 'developAfterLoupeViewbefore' format 23
CalculateAutoTone: atv2013c
domo_v3::DoInference time (sec)=1.006
domo_v3::DoInference time (sec)=0.603
domo_v3::refine_mask_1 time (sec)=0.628
domo_v3::refine_mask time (sec)=0.628
automask inference: time (avg)=5.03 sec (5.03 sec), memory (baseline): 1016.13 MB (1016.13 MB)
select_skin::DoInference time (sec)=0.881
select_skin::DoInference-2 time (sec)=0.345
select_skin::DoInference-2 time (sec)=0.334
select_skin::upsample time (sec)=0.008
*** Warning: TrimMask -- threshold bbox is close to empty -- skipping ***
*** Warning: TrimMask -- threshold bbox is close to empty -- skipping ***

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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I am unable to find the logs. My problem has worsened to the extent that Lightroom will quit entirely if I try to do much of anything. Here is system information:

 

Lightroom Classic version: 13.0 [ 202309270914-5a1c6485 ]
License: Unknown
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 3.0GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 32572.9 MB
Dedicated GPU memory used by Lightroom: 104.5MB / 8001.0MB (1%)
Real memory available to Lightroom: 32572.9 MB
Real memory used by Lightroom: 1183.6 MB (3.6%)
Virtual memory used by Lightroom: 1301.0 MB
GDI objects count: 902
USER objects count: 3112
Process handles count: 2438
Memory cache size: 215.3MB
Internal Camera Raw version: 16.0 [ 1677 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 69MB / 16286MB (0%)
Camera Raw real memory: 70MB / 32572MB (0%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2048 pixels
Displays: 1) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 2080 SUPER (31.0.15.3619)
Init State: GPU for Export supported by default
User Preference: GPU for Image Processing Enabled

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\glh75\Pictures\Lightroom\Lightroom Catalog-v13.lrcat
Settings Folder: C:\Users\glh75\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Canon Professional Print && Layout
3) Flickr
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 1e81
Subsystem : c7221028
Revision : a1
Video Memory : 8001
Adapter #2: Vendor : 8086
Device : 3e98
Subsystem : 8591028
Revision : 2
Video Memory : 80
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - BenQ SW270C (NVIDIA High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 2080 SUPER/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 536.19
GPUDeviceEnabled: false
OGLEnabled: true

 

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